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Business Profile

Credit Union

Redwood Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am deeply distressed by the recent discovery that my nonpublic information has been shared with three bureaus, leading to the dissemination of inaccurate information on my credit report. This has caused significant financial and emotional distress.I wish to emphasize my rights under 15 USC **** Section 602, which guarantees my right to privacy. Furthermore, 15 USC **** Section 604 A Section 2 explicitly states that a consumer reporting agency cannot furnish an account without my written instructions, which has not been provided.Additionally, under 15 USC **** B, a creditor is prohibited from treating any payment on a credit card account as late for any purpose, yet discrepancies have arisen.I urge immediate action to rectify these issues and cease the dissemination of inaccurate information. My account number is *******, and I expect a prompt and satisfactory resolution to this matter.

  • Initial Complaint

    Date:11/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Redwood Credit Union has been reporting *** Active credit card on my credit report. I was informed my payment was late and if I made a payment the credit card would be active. Now 11 months later I am now trying to use the card and they said it is expired due to 30 days past due. There has been no notification of this. I came to the branch on 11/15/2023 to request a reprint of the card and I was informed the card was active. Now reaching out to the back office to resolve this issue they are not owning up to resolve the issue based of the misinformation they have given me.

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They vehemently advocate for people who are not me, and not authorized by me to fraudulently use a credit card and bank/debit card issued by them. When reported they never followed up with me, allowed a merchant to make fruadulent charges to the card and then cut off all access to my money and accounts and falsely report to my credit. They jave harassed me, fruadulently charged me charges without acknowledgement or warning, some reversed others not and it has no recourse. If emailed by them you cannot stop, report, or correct a false issue or document and the unsubscribe options and email options come back as undeliverable by mail system (even when using live clickable link in continuously harassing emails from them ABOUT unsubscribing) not a single way to correct it and only an internal run around.

  • Initial Complaint

    Date:03/03/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October, 2022, Redwood Credit Union had an offer whereby I could invest at 3% with a one-time chance to go to a higher rate in the future. I made an appointment by phone and was contacted by the ********* office. The lady gave me the current rate if I invested $240K in CDs for 17 months. I verified that Id have the option to change to a higher interest rate and she said Yes, no problem, we can do that! or words to that effect. She was very matter-of-fact and gave me the impression it was assumed, simple. She transferred the funds and since calls are recorded I considered this a valid agreement. I decided to exercise that option today because the rates were at ****%. I called and was told I didnt choose that option and my current interest would have been slightly decreased if I had. I said I made it clear that I wanted that option on the phone and would not have invested if I was locked into 3%. After a lengthy but very courteous back and forth and holding, I was told I could get the ****% rate but my investment will cap at $250K (or about 4 months no interest before the 17-month term). I said this was another thing I wasnt told, that interest isnt paid once you reach $250K. It was very confusing. Another option was early withdrawal and reinvesting at a higher rate. When I have inquired about early withdrawal penalties previously on two occasions, I was told the fee is approximately one months interest. Now I was quoted over $1700 (about 3 times as much) in penalties and Ive looked all over their site and cannot find where they state what the fees are for early withdrawal. So basically its not my fault that the lady who set me up skipped the bump up option and Id like to see in writing what early withdrawal penalties were back in October of 2022. I will be looking at other institutions and need to know what it will cost to withdraw. Its very disappointing to be promised things to entice you to invest that are not fulfilled later.

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a dispute for some unauthorized transactions that were made on my account on 7/19/22 and 7/20/22. I was informed that the transaction were authorized by me and that they would need to reverse the transactions. I was charged for $450 dollars through Redwood credit union.

    Business Response

    Date: 06/13/2024

    ********,

    Our  records indicate you were provided an email confirmation regarding the denial of the Fraud Claim that contains the specifics of the denial reason(s) and next steps on November 7th, 2022. Please contact RCUs **************** if you are want to continue contesting the transaction. Thank you.


Redwood Credit Union is NOT a BBB Accredited Business.

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