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            Business ProfileRedwood Credit Union

            Credit Union

            Contact Information

            3033 Cleveland Ave Ste 100

            Santa Rosa, CA 95403-2126

            Visit Website
            (800) 479-7928

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company is a full service financial institution.

            Business Details

            Location of This Business
            3033 Cleveland Ave Ste 100, Santa Rosa, CA 95403-2126
            BBB File Opened:
            9/1/2000
            Years in Business:
            74
            Business Started:
            1/1/1950
            Business Started Locally:
            1/1/1950
            Business Incorporated:
            1/19/1950
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 459184 for this business, issued by Nationwide Mortgage Licensing System/NMLS

            These agencies may include:

            Nationwide Mortgage Licensing System/NMLS

            1129 20th Street, N.W., 9th Floor

            Washington DC 20036

            (855) 665-7123

            http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

            BBB records show a license number of 60793 for this business, issued by National Credit Union Administration

            These agencies may include:

            National Credit Union Administration

            1775 Duke Street

            Alexandria VA 22314-3428

            (703) 518-6300

            https://www.ncua.gov/Pages/default.aspx

            BBB records show a license number of 0D91054 for this business, issued by California Department of Insurance/CDI

            These agencies may include:

            California Department of Insurance/CDI

            300 Capitol Mall, Suite 1700

            Sacramento CA 95814

            (800) 927-4357

            http://www.insurance.ca.gov/

            Type of Entity:
            Corporation
            Number of Employees:
            270
            Business Management
            • Mr. Brett Martinez, CEO
            • Ms. Laura Jensen, Business Development Manager
            • Mr. Sal Medina, Sales & Service Manager
            Contact Information

            Principal

            • Ms. Laura Jensen, Business Development Manager
            Additional Contact Information

            Fax Numbers

            • (707) 541-2656
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/20/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I had called to resolve a negative balance I had occurred and tried to find a solution to where I could pay it off and get my account back on track. The person I talked to did not help me whats so ever, I tried to explain to her that i get paid x amount of dollars every week and if this check keeps going towards my negative balance there is no way I could pay for my essential bills with no money (I had already pushed back these bills as much as I could for the month), but she just told me to call these companies and not have them take out the bills. Then she proceeded to tell me that I have until the following month to bring my account up or they will charge off my account. She then also told me that it was my fault for using my card even in the negative, which I then proceeded to tell her that I didnt know a huge bill came out and I used my card thinking I had money still.. Instead of helping me, she told me to budget my money better and gave me a number for someone else to contact. I had also mentioned to her that I work full time, a student, pay for my own bills and groceries and didnt intend for this to happen in the first place, she decided it was best to down play my situation and talk instead about how she had it worst but still make things work Good for her, I guess.
            Read More
            Read 12 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tifany L

            11/22/2023

            Redwood credit union is prejudicial against those recieving social security income. I tried to get a credit increase on my credit card with them for 3k so I can use my card to pay a lawyers retainer fee for a divorice. I have proof I have 30k in savings and a credit score of 806 and have always paid my 1k credit card bills with them ontime in full. They denied a credit increase because I am on social security and not making enough even though they approved me for a 30k dollar car loan I choose not to use reciently. It makes no since. Now I have to go open a credit card with another lender and will most likely be moving all my money out of Redwood Credit Union

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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