Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ring Security Cameras and Doorbell were on my Partners account, who then was arrested due to Domestic Violence. I called RING 3 times to get the 3 Security Cameras and Ring Doorbell transferred me, but they could not do that. They said they would send me replacements that I would have to rewire, and after 1.5 weeks I still have not received the devices and not secured. I have a Protection order but RING as yet to set me up with a SECURITY cameras and system.They clearly do not care about a person's safety.I want reimbursed to purchase a new security system.

  Business Response

  Date: 07/29/2025

  Hello ******, 

  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home as we know how important security is to our neighbors. It does look like you recently spoke to one of our agents and confirmation that the devices have shipped. If you need any further assistance, please let us know. 

  Kind Regards, 

  The Ring Team 

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  I did receive the replacement DoorBell and Cameras.  However, I cannot get them installed by an Electrician until Friday.  I do appreciate the product being expedited.  I would advise, next time, the product should be shipped the next day and not waiting until customer (me) had to call and find out where the product was.  I would still not recommend Ring to friends due to this inconvenience and the fact that I own the product, I own the house where product is installed, and yet I cannot have the product transferred to my account.  Security is not Ring's priority.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unauthorized Charges and Request to Reinstate Agreed Monitoring Plan Dear *********** am writing to file a formal complaint against Ring LLC (a subsidiary of ******) for unauthorized billing and poor customer service.I originally subscribed to Rings basic monitoring service at the agreed annual rate of $99 per year. Recently, I discovered that Ring charged my checking account twice for $99, totaling $198, without my knowledge or consent.When I contacted Ring customer service to resolve the issue, the representative I spoke with had a very heavy accent and was difficult to understand. She informed me that the service had changed, but could not explain why I was not notified or why I was billed twice. I was also told that refunds could take up to 10 days which I find unacceptable, especially considering the charges were withdrawn immediately and without my authorization.I am requesting the following:A full refund of the duplicate $99 charge (totaling $198),To maintain our previous agreement of $99 per year for monitoring only,A guarantee that Ring will never charge more than the agreed amount without my explicit authorization, and Written notice via email prior to any future billing changes or increases, and in advance of the yearly billing due ******* is critical that companies like Ring maintain transparency, especially when it comes to recurring charges. I value the service but cannot continue if billing practices are not clearly communicated and respected.I appreciate your prompt attention to this matter and look forward to a resolution. It was 2 different invoices ******************************************** ************)

  Business Response

  Date: 07/25/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******-****

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ring cameras/ account was compromised. Ring was aware of such and failed to warn customers. I found out via Tik Tok through my daughter. When I looked up my account, as you will see from the upload, there were over 14 devices that access my account. THEY SHOULD HAVE NOTIFIED US!!!

  Business Response

  Date: 07/18/2025

  Hello *****, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23620207
  
  I am rejecting this response because:
  It us not true what they are saying. This is hackers!!! They failed to warn customers for us to ********************** our household. There were over 14 phones, internet browsers watching my camera. We were being watched, dangerous and scary. People are to be made aware, starting on May 28, 2025. There, they will find those compromised phones. I will file a police report.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/25/2025

  Hello *****, 

  Thank you for your response. We will forward your response to our Executive Customer Relations team to provide you more information regarding your concerns. 

  Kind Regard, 

  The Ring Team 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23620207
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hacked on 5/28/2025 and Im hearing that a lot if not all users were hacked also. I checked to see who was logged in and found 3 devices that all logged in at 6:57 am. I tried posting this info on the ring app for users to be aware, but it got taken down. I have not received a notification, email, etc from Ring advising of this hack or letting us know to remove the unknown devices.

  Business Response

  Date: 07/18/2025

  Hello ******, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards,

  The Ring Team

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  came across a video on TikTok of a ring user showing examples of multiple different logins under their account. After following the instructions to review my ring system under control settings, authorize users, and authorize devices. I came across multiple different devices that became authorized on my account on May ******* around 8:56 AM. Ring is telling me that they were not able to access my account, but I never got any notificationsof anyone trying to login or for me to authorize another device. All these devices somehow became authorized on my Ring account ********************** told me that were just aware of the situation and to give them 12 to 24 hours to give a response. There are over 5000 comments on this video online of this happening to people.

  Business Response

  Date: 07/18/2025

  Hello ******,

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards,

  The Ring Team

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ring doorbell camera and was recently made aware of a data breach that resulted in 3rd parties being able to login to my account and view my cameras live feed. On May 28, 2025 there were four unknown logins to my account, three from safari and one from an iphone. I was never informed of this incident and was only just able to remove these devices from my account.

  Business Response

  Date: 07/18/2025

  Hello *****, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards, 

  The Ring Team

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On May 28th, it looks like Ring experienced mass hacks. There's social media posts floating around about it. I checked my authorized devices on my ********************** app and also noticed numerous devices not belonging to me accessing my Ring account on May 28th. I just removed all of these devices, but nevertheless the damage was done.

  Business Response

  Date: 07/18/2025

  Hello ***, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  Kind Regards, 

  The Ring Team

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased premium color floodlight cameras for our home @ $249.99 ea. vs. the white and black offerings that were $50 less. Am a Protect subscription customer and had two of my 4 cameras develop problems with images (one - monochrome red image saturation, the other condensation or water intrusion). Was informed that there are only white and black replacements available now. I would like a $100 credit or complimentary one year subscription credit for the $100 that I lost purchasing the premium colors that can no longer be replaced. My color was 'dark bronze'. Have emailed CEO and Gen ******* with no response which speaks also to customer centricity or lack thereof

  Business Response

  Date: 07/18/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We set up our ring camara in 2020. We selected both to pay monthly fees.. I got a message from my bank today stating that ring was trying to take ***** for yearly fee. I called them and they said they would refund that amount. Today was the first day I was able to log into the ************************** account and went to the billing and noticed they have been taking money since July of 2020. When I talked to the representative today he didn't say anything about us having an account open with them. He stated the ***** would be refunded from today. But the others we just noticed today.

  Business Response

  Date: 07/17/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring doorbell camera from ****** on April 27, 2025. The camera has worked great until July 10th. The camera is no longer showing the screen shots of videos under event history. I have contacted customer service 4 times with zero resolution. Its unfortunate that a billion dollar company has such poorly trained customer service. They have been unable to simply understand the issue.

  Business Response

  Date: 07/17/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 07/17/2025

  
  I was contacted by ring . Their response was sufficient and they are handling the issue.