At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 1733 Ocean Ave Ste 235, Santa Monica, CA 90401-3223
- BBB File Opened:
- 11/20/2015
- Years in Business:
- 11
- Business Started:
- 5/8/2012
- Accredited Since:
- 9/4/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 201213010182 for this business, issued by Secretary of State-Corporations
These agencies may include:
Secretary of State-Corporations
1500 11th Street
Sacramento CA 95814
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Counter Brands, LLC
- Business Management
- Customer Service
- Contact Information
Customer Contact
- Customer Service
Customer Complaints
11 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Liz K
12/01/2023
Beautycounter Response
12/07/2023
Hello ***,
We are so sorry to hear of your experience with our brand. Please know that we strive to give the best experience to our customers in every way possible and we are sorry we could not meet these standards at the time you reached out to us initially. We really appreciate the feedback as it will help us improve.
Thank you again for bringing this to our attention and as a token of appreciate please accept this free shipping code to use for your next order.
Again, our apologies for this experience and please know we will strive to improve the customer experience.
Free shipping ***********
Thank you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.