Business ProfileforToy Library
Current Alerts For This Business
The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Additional business information
On May 17, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://www.toylibrary.co/. The business advertises the comparative savings claims, negative option plans without a clear and conspicuous disclosure of all material terms of the negative option feature, and award claims.
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
2. Comparative Price, Value and Savings Claims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
18. Negative Option Plans, Continuity Plans and Automatic Shipments - https://www.bbb.org/code-of-advertising#Negative_Option_Plans_Continuity_Plans
As of June 12, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Santa Clara, CA 95051-1301
- BBB File Opened:
- 4/7/2020
- Contact Information
Customer Contact
- Customer Service
Customer Complaints
16 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
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