Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAPI Partners of ******* ***** send ** a bill for ********* services during the pandemic which we did not receive a bill for or a service for. I was in the hospital for two weeks with COVID 19 At the outbreak of the pandemic. This is disturbing to be receiving a bill and then another with interest for which we did not receive nor have a record of this service.This company appears to be a fraud. Please advise. ******************* says Account # ********. We do not want anything like this on our credit report. My wife and I are retired. Please advise.Respectfully, ***********************

  Business Response

  Date: 12/11/2023

  You have the wrong company. We are not CAPI Partners of ******* ***** a ****************** We are Partners Capital Group in **********. We are an equipment fiance company

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto-Renewal After Lease Term Completed in May 2023. I obtained a medical equipment with a lease from Partners Capital.in 2018 for ******* for 60 months. lease was pain in full in may 2023. About 6mo-1 yr my monthly payment was increased to ******** and payment to *****************. The contract states that After the final base lease payment has been made, the lessee shall have the option of either returning the equipment or purchasing it for an amount of fair market value. I revieved none of this infomation in writing by mail or email." INSTEAD of contacting me, they continued to withdraw money from my account by ACH to a total of ********. I had my account blocked. they still tried to withdrawl money 3 x in july- and with each attempt increased the amount. I received an invoice that a payment was due. no other information. i emailed and asked why this was taken from my account in july,what is due as my lease was paid. they pointed me(and emailedand mailed a copy with this highlighted- a clause in the fine print of the lease contract that allowed them to auto-renew the lease indefinitely. I am sending this to my lawyer.I am willing to join a Class Action Lawsuit. This is a ack of communication and trnasparency on theor part. withholding information. Of course the loan goes into default- they are sneeky. How can you return the equipemnt or purchase without the information yet alone know the timeline.

  Business Response

  Date: 08/29/2023

  *************************** NP Adult Health PLLC along with the personal guarantee of *************************** leased a $50,000 medical devise. The equipment was bought and purchased by Partners Capital. Partners Capital leased the equipment to *************************** NP Adult Health PLLC. This was not a loan, it was a lease that clearly said "you do not own the equipment" and the lease also clearly stated at the end of the lease you must buy or return our equipment and until you do, you must pay the monthly lease payment. We have contacted *************************** NP Adult Health PLLC via email, phone calls and even via legal default letters by Partners Capital and our legal counsel 2 times in July, 5 times in August. Collections calls, collection emails, many lease payment invoices and many legal 10 day demand letters. Please contact us ASAP since this lease is now over  60 days past due. ******************************************************

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto-Renewal After Lease Term Completed_________ I obtained a medical equipment with a lease from Partners Capital. I failed to keep tabs on the status of the lease. I finally did when it just felt that it had been quite some time. ___________ IT HAD BEEN BEEN PAID OFF FOR OVER 2 years . _________ The contract states that After the final base lease payment has been made, ....., the lessee shall have the option of either returning the equipment or purchasing it for an amount not to exceed one percent (1%)...." INSTEAD of contacting me, they continued to withdraw money from my account by ACH to a total of $17,000 + dollars. ------------------------ When I REQUESTED A REFUND, they pointed me to a clause in the fine print of the lease contract that allowed them to auto-renew the lease indefinitely. --------------------- I am seeking looking for the right lawyer to represent me, and looking for others in my same situation to make it a Class Action Lawsuit. _______________ If you are reading this and have or have had a similar situation, please contact me at ************* or call me at ************________ let's beat this vulture together.

  Business Response

  Date: 04/15/2023

  Please contact me directly, I would like to help out and get you a refund. ************************************************************.

  We offer leases and loans. Just like a car, the lease payment is lower because at the end of the term you need to buy or return the car. When your lease funded, the equipment was purchased by Partners, sold to Partners and Partners owns the equipment. We notified your business 90 days prior to the lease expiration and even mailed a letter and an invoice outlining the billing. Since Partners owns the equipment, we allow you to either buy, return or go month to month until one of these items takes place.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023, we contacted Partners Capital Group, they acted as a broker to locate a lender for us to purchase a vehicle. They found us a lender and verbally told us the interest rate would be around 9% (We are unsure of the exact percentage because we never received any documents stating this). We were told we were approved for our loan and our payment is $940.31/month for 60 months. We assumed we would re-finance at a later date not knowing we would not be unable to. Our vehicle dealer amount after tax, license, and registration fees was $40,526.00 after we put $6,000 down. One month later, I contacted the bank for which we received our loan to get a payoff quote. They quoted us $55,478.29 (15k more). Confused, I asked the bank for the breakdown of the costs, and they told me I would have to contact my broker (Partner's Capital Group). After contacting Partner's Capital Group, they are refusing to provide me with a breakdown of my costs associated with my loan and told me this was not an amortized loan. I asked them why I was not provided any documents or disclosures explaining they do not provide amortized loans. They also refused to provide me a cost breakdown of my loan including fees, interest, etc. Therefore, I have no choice but to contact the BBB to get help with this company that is not being forthcoming with their customers. We would have never agreed to these terms. Their customers are unknowingly being locked in the full term of a loan without the ability to re-finance to a lower interest rate and without knowing any of the costs or fees associated with their loan. I would like the ability to have an amortized loan with an option to refinance at a later date.

  Business Response

  Date: 02/18/2023

  Please contact us ASAP, we can try to help. Email ************************************************************ Below is our reply

  All our financing is done with installment contracts, not amortized loans like a mortgage. Per the complaint, you agreed to make 60 payments of $940.31. That is what the agreement says and that is what you are being billed. You can pay it off at any time but you would need to contact the bank or lender.

  Customer Answer

  Date: 02/18/2023

  Please know Partner's Capital Group has yet to provided me with any documents detailing my loan information. This company is refusing to provide me with any details of my loan. I do not have the exact interest rate applied to my loan (or total amount paid after loan is paid off), my loan origination fees, bank, filing fees or fees Partner's Capital Group received for originating my loan. This company wrote up my loan behind closed doors and in the dark and will not provide the requested information to me. I was never provided any documentation stating my loan wasn't going to be an amortized loan. If you are to choose this company to originate your loan, please make sure you ask them for this information up front or you will be surprised with a big lump payment added to your loan. 

  Business Response

  Date: 01/26/2024

  Please call, email and contact immediately so we can help. ****************************************************** ************
  
  We do not provide amortization schedules. Your CPA or accounting firm can usually provide this to you. They should be able to provide you with interest, costs, fees or anything else you might need. Our Lenders License prohibits us from providing some of this information to you.
  
  Your complaint says you agreed to $940.31/month for 60 months. The finance agreement requires you to make 60 payments of $940.31 so it looks like that is what the bank charged you.
  
  Contacting the BBB in an effort to get an amortization schedule and a breakdown of interests and costs that only your CPA can provide is not the purpose of the BBB.

  Customer Answer

  Date: 02/02/2024

  This company does not provide simple interest loans and they do not advise of this beforehand. I still have not received any documents showing my interest rate or fees applied to my loan. It's all done without customer knowledge, and I have requested this information multiple times and it still has not been provided. 

  My end of year tax statement reads " Equipment costs $35,999, total amount financed $56,418.60". I was completely blown away by the fact that even if I paid my loan off early, I still am liable for the whole amount of $56,418.60.

  Business Response

  Date: 02/05/2024

  We have never provided a simple interest loan, our industry does not offer them. We offer Equipment Finance Agreements and Equipment Lease Agreements. Your CPA can provide you with interest rates and loan or lease amounts. We are not allowed to provide this information per our licenses.

  Customer Answer

  Date: 02/08/2024

  In response to this:

  "We have never provided a simple interest loan, our industry does not offer them. We offer Equipment Finance Agreements and Equipment Lease Agreements. Your CPA can provide you with interest rates and loan or lease amounts. We are not allowed to provide this information per our licenses

  EXACTLY MY POINT:  Verbally we were told our interest rate would be about 9% and when I later asked for documentation confirming these facts they are continuously denied just like above. Proves my point that this company is deceitful with their customers until they sign an agreement then they refuse to provide any documentation. They are now saying they are not allowed to provide my any details of my loan and to ask my own CPS to figure it out. Case closed. 

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company (******************************) worked with Partners Capital Group to obtain financing for some equipment we wanted to purchase. All went fine and years later we consolidated our debt into one loan and the bank handling the consolidation paid off the lease per their quoted payoff amount. Now a year later they are charging our account monthly again despite numerous calls and emails. And now the amount is escalating. The loan was paid off 8/2021 - charges started 12/1/21, then again 6/1/22, 7/1/22, all for $135.18. Then 8/1/22 we were charged $823.23! Getting proof of payoff and will upload that once received.

  Business Response

  Date: 08/14/2022

  I don't see any notes or history of you attempting to call or contact us. Please call ASAP ************ and press "customer service" and or email ******************************************************. ****************************** **** leased equipment from us and we have been billing you for the payments. We have no record of you paying off this lease so please contact us ASAP.

  Customer Answer

  Date: 08/15/2022

  I will email as requested, however I have a record of at least 4 phone calls since January - most recently with ** on 7/8 at 4pm when he "promises to get back to me".  I will get proof of payoff from the bank as well - though this was never requested with any of my previous phone calls.