Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 19, 2019 we entered into an EQUIMENT FINANCE AGREEMENT (a purchase agreement, not a lease) for an embroidery machine through Partners Capital Group. The terms of the agreement were 63 payments of $1,344.16 with an advance payment of $2,688.32. The Advance Payment clearly states these funds would be applied to the first month's payment and any remainder to be applied to the last payment due. The advance payment was paid on December 24, 2019 (first and last payments). Our payments were auto drafted in 2020, 2021, 2022, 2023, 2024, Jan-2025 and Feb-2025 (TWO payments were drafted in Feb 2025). This totals 65 payments. I have tried for two weeks to contact Partners Capital Group and no one is answering the phone. I've left messages with my account number and phone number for both customer service and the "you can leave us a message and we will get back to you" option. Still nothing. I'm trying to reach them to make arrangements for the refund and to receive a letter acknowledging our agreement is paid in full and we own the equipment.

  Business Response

  Date: 02/25/2025

  Thank you for the attempting to contact us. We don't have any customer by the name ****** ********. Your phone number is not in our database nor is your email.

  Daytime Phone: **************

  E-mail: *****************************************

  Please email *********************************************************** and let us know your business name, the lease or agreement # on the documents or a signer name on the agreement or a phone number associated with the business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a piece of equipment with them in 2018 they assured me there was no pay off penalties. When I went to pay off early they told me I was responsible for the interest payments for the life of the loan no matter when I payed it off despite the loan officers continued assurances that there would be no penalties and the language in the contract was vague, stating the payment amount for the number of months could not be altered no matter if early pay off, their excuse was interest despite it being paid off isn't a penalty. So I just let the loan run its course and made my last payment over a year ago. Jan 3rd 2025 they started taking money out of my business account out of the blue. They took another chunk out Feb 5th and I noticed the charges while reconciling Jan **** statements. I have yet to reach a person that can help me at Partners Capital group. I had to pay my **** a fee to block them from taking any more money out. Beware of this company, I buy hundreds of thousands of dollars in equipment each year and this is by far the worst experience I've had with a ****. Still waiting to recoup the ******** they fraudulently withdrew from my ****.

  Business Response

  Date: 02/13/2025

  You financed equipment in 2018. The agreement stated 72 payments of $1,268.43 per month. We have only billed and collected the 72 term payments. No extra charges, no extra interest. We have no penalty or extra fees to pay off any lease or loan agreement.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Partners Capital is a dishonest company preying on small business owners. I purchased a piece of equipment in 2023 for ~$100,000. Despite having the cash to buy the equipment outright, the lending *** coxed me to finance it. This was the biggest business mistake I've ever made, costing me tens of thousands of dollars. First of all, they were very sketchy with the details and then mis***resented their offer as a loan only to learn it was not a loan but rather an equipment financing agreement (***). In my opinion ***'s are treacherous tools banks use to get away with practices that would never be allowed in the construct of a traditional loan. For example, in an *** the interest of the *** is due no matter when the customer pays off the loan. In other words, even if you put down a hefty down payment like I did on day one of your ***, you are stuck with a liability, not an asset. Allow me to explain. I bought a truck for ~$100,000 and paid a $40,000 down payment leaving a principal of $60,000. ~2 months after signing my paperwork I requested a payoff statement only to learn I owed $111,000 to pay off my obligation associated with the $60,000 principal. Throughout the presale process the lending broker spoke in terms of interest rates and referred to the financial product as a loan. It was only after I signed and contacted the underwriter that I was informed that what I had signed was not a loan and that it did not have an interest rate. These are just deceitful word games they play to allow them to extort their customers.After learning the gravity of my situation I contacted the CEO of the dealer, ***********************, the CEO of Partners Capital, and the broker *** who I had worked with. None of them offered any meaningful assistance.There are evil dishonest people using a loophole in US laws to defraud small business owners! Stay away!

  Business Response

  Date: 09/06/2024

  We don't have a customer named ***************************. We do not finance consumers. I believe this is a transaction with American Junk Removal Co.

  We offer Equipment Lease Agreements ("Lease") and Equipment Finance Agreements ("Loan"). Customer chose the Loan.

  Per the Loan agreement, the customer agreed to make 49 payments of $2,369.59. Nothing has changed. Nobody quoted a term, an interest rate or any other detail that was not accurate and factual. 

  We also have the ability with certain customer to offer a discount should they want to pay the Loan off early.

  I don't understand the complaint. I don't understand the problem with anything we did.

  Customer Answer

  Date: 09/08/2024

  I am the owner if American Junk Removal and the response Partners Capital made is 100% false

  Business Response

  Date: 09/08/2024

  I am really sorry you feel this way. Are we asking you to pay any extra fee or interest? Are we asking you to increase your payment or add extra payments to the agreement?

  We have funded over ****** customers, over 20 years using the same EFA (Loan) documents and terms. This includes over (50) "Fortune 500" customers, over (30) "State and ***************** along with thousands (*****'s) of repeat customers.

  I still don't understand the complaint. We are always happy to get on the phone and talk. We can be reached anytime at ************

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Panther's Capital in April of 2024 about a business line of credit. They told me if I take out a Merchant Cash Advance for $50k, this would boost my business credit score, then I would have access to a line of credit of $500k plus within 5 to 7 business days. I took out this *** and after a week, asked for the next steps. I got excuse after excuse and "it will happen tomorrow" for weeks. This entire time they were taking thousands of dollars from my bank account daily. It became obvious that there was never a larger line of credit and I had already paid back the initial principle of the *** plus interest. I negotiated with Panther's Capital to pay $5k to close the account and get a payoff letter. I paid this and then the agent stopped returning my calls and texts. I never received a payoff letter and it's still listed as an active loan on my business credit report. I've tried reaching out to the company directly with no return of calls or emails.

  Business Response

  Date: 08/12/2024

  You have the wrong company. We are not Panthers Capital, we have never worked with this company or this individual.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed a huge sum of money and decided to contact a recovery company via their email address: harperjamesplatform @ g mail com they help me recover all my lost funds and profits. They are very honest and reliable with great support to answer your questions 24/7 service. They have good reviews online and they are the best ...if you need help with funds recovery you can always get in touch by mail and they can direct you to their recovery website. Everything about them is legit, their English is good ,I highly recommend them due to my experience and have finally got my $82,350 back. I'm so happy.

  Business Response

  Date: 06/06/2024

  We have no idea who you are. You are not a customer and I have no idea why you are contacting us through the BBB.

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************************* ("CZ") has been in contact with Partners Capital Group ("PCG") since October 2023 in regards to obtaining a loan to purchase two medical devices. CZ was communicating with *********************, Vice President of Sales of PCG. From the beginning, all discussions between CZ and PCG were about the purchase of the two devices. There were never any conversations about leasing the equipment. In fact, on February 4th, CZ emailed ***** that he was moving forward with buying 2 devices and ***** responded that he needs quotes from the vendors for what youre looking to purchase to get started. Please see the uploaded supporting documents. It is clear from ****** communications that he understood CZ was looking to purchase the equipment and that ***** was representing to CZ that PCG would be providing the loan to purchase the equipment. Furthermore, ***** was deceptive in regards to the interest rate. In ****** same email, he states [g]reat rates are currently sitting around 7.5% with terms from 24 to 60 months. Running the calculations in the agreement, the rate is closer to 12.8%. PCG never informed CZ of a change in interest rates. The interest rate is also not included in the agreement.CZ signed the agreement with PCG relying on his months long communications with *****. Based on the above, it is clear that PCG intentionally misled CZ throughout this entire process and that PCG actively misrepresented the terms of the agreement. ** has attempted to get into contact with PCG numerous times to resolve this issue but ***** refuses to be involved in any additional communications and refers the matter to *****************************, Vice ****************************** ******* of PCG. Numerous attempts to contact ******* have been ignored.

  Business Response

  Date: 05/22/2024

  Thank you for contacting us through the BBB. I will direct ***************************** to call and email  you tomorrow. 

  Customer Answer

  Date: 05/24/2024

  We have not been contacted

  Business Response

  Date: 05/25/2024

  We are happy to help, please call us ************

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a loan with this company that was paid off 4 years ago (10/2020). They provided a payoff letter they were paid off and we received the title to our vehicle. On 4/2/2024 the drafted our bank account for $375.00 claiming that we owed them a termination fee. I have filed a complaint with the ** of MS and I have filed a dispute with my bank. This is theft.

  Business Response

  Date: 04/25/2024

  We will be issuing a refund. A simple call or email to us and we would have taken care of this. The small fee is to release the *** filing and to terminate the loan. The loan was terminated a few years ago.

  Customer Answer

  Date: 04/25/2024

  
  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  If it does not I will be filing a new complaint.

  
  Regards,
  
  *****************************************
  
   

  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to finance a piece of equipment from a place and Partners Capital Group was a company that was recommended to get financing. I was working with a guy named **** to get the equipment financed. The total price of the equipment was a little over 77k. **** told me that that I would have to pay 42k down and finance the 32k since my credit wasn't the best. I was also going to be paying 60k back for the 30k financed. I was ok with that since again my credit wasn't the best. I paid the 42k down and signed the contract without reading it. Well a couple days ago I called Partners Capital Group to get a pay off quote and they told me that I signed a lease agreement. I didn't agree to this. I was lied to about this whole deal. They want me to pay a total of 174k for a piece of equipment That was only 77k. That's ridiculous. This has to be illegal. I know I'm not the only person that this has happened to based on other reviews and complaints of this place. I would like to keep the equipment and Like I said I have no problem paying the 60k on top of the 42k down but not the rest. I also have text messages, voicemails, and emails from them talking about financing the equipment not leasing it.

  Business Response

  Date: 04/04/2024

  Customer leased a $75k machine for $1,687.57 a month for 36 months. They have 11 payments left and per the contract owe $18,563.27 (11 X $1,687.57). At the end of the lease they can either return the equipment or buy it, exactly the same as a car lease. The equipment has a current value between $72,500 and $90,000 and we are offering to purchase the equipment for only $42,500. 

  Customer Answer

  Date: 04/04/2024

  You also forgot to mention the 42k that I put down. I did agree to pay the 42k plus $1679 a month for 36 months only.  Which comes out to around 102k. The fact is that I was lied to about the contract and I am getting ripped off. I did not agree to pay double the price for the equipment. 

  Business Response

  Date: 04/05/2024

  The executed lease agreement states the monthly payment is $1,687.57 per month for 36 payments. This is a Lease Agreement, not a Loan. At the end of the Lease the customer has the option to return the equipment or to purchase the equipment for it's current value. The current value is between $75,000 and $90,000 and we are offering a 50% reduction (approx) of the purchase.

  Customer Answer

  Date: 04/19/2024

  I agree that that the payments are $1,687.57 per month for 36 months, but am still not hearing anything about the 42k that I also payed. So I will have payed a total of ******* at the end of the contract. Then you want me to pay another 38k so a total of 140k for a piece of equipment that was only 75k to start out with. I was only going by the word of ***********************. That told me I was getting a loan for the equipment. I would have never agreed to pay double. This is ridiculous I can't believe this is the way your company does business. 

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a new X-ray machine for my business Four ****************** Business address. I wanted to pay at least half down and finance the rest. West Coast X-ray suggested Partners capital and they convinced me to to finance the entire thing. I was never told that the entire 5 years of finance charges were to be paid up front. I called today and they told me my loan went to LEAF. I have never received invoices or notices that the loan was reassigned. Today when I called was told that the Invoices were "turned off". so I wasn't able to see any and just found out today about the ENTIRE finance charge being paid up front. So today, 2 years and 8 months later, after paying 931 dollars a month I now owe $54966.17 on a $46,398 dollar loan! This is a huge bait and switch operation and their practices should be made illegal.In addition, They have been charging $349 per month Insurance ( I misunderstood the charge, but when they initially told me they would charge insurance I sent them proof of insurance, which they said would suffice to cancel their insurance billing. They have not stopped debiting my account for the insurance and I would at least like a refund of the $11,168 in unnecessary insurance charges and would like them to be honest about the up front finance charges. While the original loan is being serviced by LEAF, it is Partners Capital still deducting insurance payments.

  Business Response

  Date: 03/04/2024

  Please contact me ASAP *********************************************************** I have no idea what **** told you or what they quoted you to pay off the loan early. We brokered this loan to Leaf. They have been billing and collecting your payments so any payoff or additional information you will need to call them. Regarding the insurance, it was cancelled the moment you provided proof of insurance.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAPI Partners of ******* ***** send ** a bill for ********* services during the pandemic which we did not receive a bill for or a service for. I was in the hospital for two weeks with COVID 19 At the outbreak of the pandemic. This is disturbing to be receiving a bill and then another with interest for which we did not receive nor have a record of this service.This company appears to be a fraud. Please advise. ******************* says Account # ********. We do not want anything like this on our credit report. My wife and I are retired. Please advise.Respectfully, ***********************

  Business Response

  Date: 12/11/2023

  You have the wrong company. We are not CAPI Partners of ******* ***** a ****************** We are Partners Capital Group in **********. We are an equipment fiance company