Business ProfileforTricon Residential

I rented a house from Tricon Residential in January 20, 2023. Our lease expired in January 20, 2024. Prior to the expiration of the lease, we paid rent on January 1, 2024, which included a pro-rated amount for a "month-to-month" fee for the days in January ************************************************** the amount of $50.32. On February 1, 2024, we paid rent again with a month-to-month fee of $421.80. We paid the same amount on March 1 and April 1 and we have NEVER been late with our rent as they have never assessed a late fee. However, on March 29, I received an email from someone saying that we owed additional rent. She DID NOT specify how much. I called her and left a message, and also replied to the email. That was a Friday. I did not receive a call until April 3, a Wednesday, and two days AFTER rent was paid. That same day, Tricon charged our account $518.32 for "back rent" that they did not assess. Not only that, the lease says that they can "automatically" charge a month-to-month fee, which they did but are now claiming that our base rent was wrong and that we need to pay that money back, AFTER FOUR MONTHS OF PAYING AN ADDITIONAL FEE. Additionally, on April 9, 2024, we received a noticed TAPED to our door saying that they had tried to contact us (which they did not as they never replied to an email I sent on April 3rd) and that we had 3 days to pay the balance or we would be evicted. Additionally, they are now charging us a "late fee" because we did not pay the amount they claim we owe. We use a "portal" to pay the rent. It is not the responsibility of the tenant to figure out what the rent amount is as that is the landlord's duty. Additionally, the individual that we spoke with on the phone stated that someone at Tricon made a mistake and that our account had to be audited. So someone at Tricon "dropped" the ball and now they are saying we are liable for it. We were looking to rent from them again, not a change. This is a scam company. AVOID IT!