Business ProfileforTricon Residential

I am writing to make a formal complaint against Tricon Residential. On 05/25, I emailed *****************************, a representative of Tricon Residential, to inquire about early lease termination. He replied stating an early lease termination would carry a charge of $3282 (which is equal to 2 months rent) plus a prorated amount based on the date of moveout. He stated if the amount was to be paid prior to moveout, my deposit of $1549 would be refunded. If not paid in full, the deposit on file would go towards the balance owed, and any difference would be sent to me via mail 30 days after move out. I emailed ****** on 07/18, formally notifying Tricon that I will be vacating the property on 07/22. I was immediately responded to, via email, stating ****** was no longer with the company and to contact *************************. I emailed ******* on 07/18. I received the FIRST phone call on 07/31, from ************************ **************************************** inquiring about the property. She requested that I send her the email threads to show I made contact; so I did. She told me she would review the information and get back to me - no follow up. I received a follow up email from ******* on 08/01, asking for the property address and responded on 08/01. I received another phone call on 08/27 from ******************** ************************************** inquiring about a due balance. I was told a part of the balance was to replace the carpet; the carpet was cleaner when I left the home than it was when I moved in. I provided this agent the same information as the previous, and was asked to provide the emails and any photos of before and after of the property; I did. Still, no follow up.I received a call from a collection agency on 09/04 attempting to "settle" the amount. I still have yet to receive any information from Tricon. No walk through report, no invoice, no itemized balance report; nothing. I've received other phone calls from Tricon with also no help or assistance.