Business ProfileforAutomobile Club of Southern California

On March 23, 2024 I was given a lower auto insurance quote when bundling with AAA's home insurance policy at ****** location on ***** Drive. Then, I decided to switch my current auto and home insurance as quoted by signing the all documents required. I was then told by the agent that a hardcopy of insurance policy declaration page will be mailed to home. After more than a month, I still haven't received the mailed documents. Then, I went to the local office trying to discuss with the agent who has quoted me for the policy, but the front desk clerk kept telling me she was busy and unable to see me today after more than one hour of wait. I couldn't wait anymore because I have other appointment, and talked to the front desk clerk, and she said she would take my name down and have the agent email me with the requested information. Again, there was no email nor any phone call received about my request. I went to the local office again, the other agent helped me to print out the declaration page I asked for. However, there are couple discrepancies found on the effective/ current policy. One, the insurance premium is more than $ 150 for the 12-month policy. Also, the agent failed to remove the bodily injury and collision coverages as requested since the second vehicle has been stored in my garage for years for being in non-operational status ever since I was deployed to ***** for the last three years on a military active duty order. This was not the first time incident happened with AAA. Last time the same discrepancies occurred when I dealt with another agent at ************ location on ************* where the same kind of discrepancy between quoted rate and the actual rate being charged on the insurance policy declaration page.