We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Automobile Club of Southern California

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Automobile Club of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Automobile Club of Southern California has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 474 total complaints in the last 3 years.
    • 138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AAA WENT AND AUTOMATICALLY ADDED MY DAUGHTER ONTO MY POLICY. SHE IS 13 YEARS OLD AND CLEARLY DOES NOT NEED A AAA POLICY. THEY THEN ALSOADDED ME ON TO MY EX-HUSBANDS POLICY. HE LIVES TWO HOURS AWAY. WE BOTH EACH INDIVIDUAL INDIVIDUALLY HAVE STANDALONE POLICIES. WE HAVE NOT BEEN MARRIEDSINCE THE TIME WE BOTH TOOK OUT OUR POLICIES. THEY ARE JUST MATCHING NAMES AND ADDING INDIVIDUALS TO ACCOUNTS WITHOUT PRIOR AUTHORIZATION AND THEN HITTING YOUWITH THE BILL WITHOUT YOU EVEN KNOWING. I WAS HIT FOR $98 WHEN IT SHOULDVE BEEN $57. IN ADDITION TO THAT, MY DRAFT DATE WAS JULY 3 AND THEY WENT AHEAD PUT IT THROUGH ON JUNE 27. ALL OF THIS IS HIGHLY FRAUDULENT BEHAVIOR. IM GOING TO BE REPORTING THEM TO THE US STATE ATTORNEYS . EVERYBODY NEEDS TO CHECK EVERY SINGLE THING THEY ARE BEING BILLED FOR.

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regards to my auto policy CAA072728141. They are working on the renewal and I received the pre-renewal requests. Supplied both report cards to keep the good student discount, and as for Mileage this was only requested on the 2019 Hynd. ******. I supplied this to your employee on 5/9/25 and want to be able to do a 90 adjustment 8/9/25. I got a second notice and spoke to a manager who was going to submit it and back date it. First request was emailed to "********.******" ************************************************ on 5/9, second was 6/9 to ******.******* *********************************************** and today ******************************************* and ******************************************** and representative ********************************************** ******* stayed on the line received it and also I sent another mileage in feb 2025. She was going to contact her supervisor. I have 3 Auto , 1 Homeowners, and 1 umbrella. This is frustrating as this is like the sixth email and there is always a renewal problem, last 2 years they someone how removed the multi policy discount , good driver discount (******** and ******) , I would like this to be known that I spoke to AAA today on the third notice and supplied it to her so she can have supervisor escalate mileage to underwriting and date it as of my first response on 5/9.

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 15, 2025 I found water in my bathroom and kitchen. I called a plumber and a water damage restoration company was referred to me. I filed a claim with my insurance, AAA. The restoration company and my adjuster, ******, determined it was necessary to demo the kitchen and bathroom. Demo was complete on March 31, 2025. On April 8, 2025, another email was sent to ****** stating we were ready for repairs. The adjuster never responded. On May 6, 2025, I emailed our ****** regarding payment to start repairs in my home. He responded to me the next day and over the course of a week returned with an estimate of $13,000 to build back my kitchen and bathroom without consulting a contractor. I disputed his estimate and per his request, an estimate was obtained from a contractor for $60,000. I again did not hear from ****** regarding our estimate and sent multiple emails. On May 29, 2025, I received an automatic reply from ****** stating he was out of the office until June 4, 2025. I then received an email from ******* ******* on May 30, 2025, asking about the repairs in my home. It wasn't until I was helped by his assistants that anything had progressed. They set up a visit from a contractor on their end to provide his estimate and compare where the discrepancies lie. I requested from a manager, ******** ***, to be reassigned and that request was denied to prevent further delays. I was reassured from ******** over the phone that he would be my point of contact and that things would move along more quickly. I met with the AAA affiliated contractor as well as ****** at my home on June 4, 2025. To date I have not heard any progress either from ****** or ********. ****** packed all of our belongings into our dining and living room. We have since developed a ***** problem due to open walls and floors. I sent a lease agreement since we moved out on March 8th due to demo but ****** has deemed our conditions livable. Only the cost for demo has been paid to date.

    • Initial Complaint

      Date:06/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a formal complaint against ******************, ****** and AAA regarding the loss of my passport, failure to respond, and what seems to be a strategy to delay action beyond Californias two-year statute of limitations. This has caused financial loss, emotional distress, and erosion of trustespecially with AAA, where Ive been a loyal member for 30+ years.Summary:I used RushMyPassport (promoted by AAA) to renew my U.S. passport. ***** delivered my original passport and personal documents to the wrong addresswithout requiring a signature. The package was never recovered.This failure:Disrupted important international travel for a teacher conference Forced emergency passport reprocessing at my own cost Negligence and Inaction:I sent numerous emailsno replies from RushMyPassport or AAA I visited AAA, spoke to 45 managersno help offered I filed a police report and bought 5-year ID protection due to risk of identity theft I personally searched the delivery locationno answers, no signature, no accountability Now I learn the two-year legal window has passed, likely by design Impact:Daily anxiety over identity theft and fraud Countless hours spent on emails, visits, and research Travel expenses, document costs, identity protection fees Emotional toll of indifference from all involved I Request:Reimbursement for original and emergency passport fees Reimbursement for 5-year identity protection Compensation for related expenses (travel, labor, materials)Formal apology from all parties ***************** my data is safe and protected This has been an avoidable, exhausting ordeal. I respectfully request BBBs help to resolve this with fairness and accountability.

      Business Response

      Date: 07/10/2025

      Our records reflect ***** was provided a full refund on 2-12-3-2023. If you have any further questions, please contact Rush My Passport at ************. 

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AAA charged me $300 something for canceling auto policy. I was never been Verbally notify there are fees to cancel policy.Verbally This is unethical to charge customer with hidden fees. I would like ********************** to refund me the fees. Policy # : CAA220122200

    • Initial Complaint

      Date:06/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ... I don't know why this charge was issued last time I called customer service to complaint against a poor service an the attempt 2 defraud me by AAA road-side associate.They must have nots about my interactions w/ their hotline... I will request these notes... I am disabled an will need time 2 arrange these request.

      Business Response

      Date: 06/30/2025

      Thank you for allowing us to review and respond to your service concerns. Based on our findings, the secondary charge in the amount of $120.00 was generated in error through our system as you had in fact paid the service provider for tow mileage over your Classic level of seven (7) miles.Please be assured that we have removed that secondary bill to ensure that your membership is in good standing. Any other charges prior to that secondary bill were valid fees associated with being towed beyond your Classic membership coverage on March 24, 2025. If you have any questions, please contact, Ms.********* ******** at **************.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account ************ - ***** **** My premium is up approximately $50 a month from last year! My car which is now 16 years old is another year older and my mileage is UNDER 4000 miles annually. WHAT THE **** IS GOING ON??? This is unacceptable. Has my low mileage discount not been applied AGAIN, is this going to be an annual complaint??? I submitted my odometer reading timely showing that I had once again done nearly no mileage in the past year.

      Business Response

      Date: 06/27/2025

      Our company made a rate change in the past year. Premiums were adjusted to reflect updated loss data. To ensure the premiums we charge are adequate, not excessive, and not unfairly discriminatory, we periodically review our claims experience and revise rates as needed. The California Department of Insurance reviewed and approved our new rates as part of filings ******* effective March 1, 2025. We are required to obtain regulatory approval before using the rates. The average rate increase due to each filing was 6.7%. The amount of change varied by insurance coverage. You state that your premium increased by $50 per month. The $135 annual change equates to $11.25 per month. Your verified annual mileage is nearly identical to what was reported in 2024. This had no impact on your premium. If you have any questions,please contact *** ******, Actuarial Manager, at **************.

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance company has literally been lying to me for 45 days about a refund they just simply refused to process and this decision was made by a young lady named, ******. Miraculously and to my understanding ****** makes decisions but she's not held accountable to the customers, to their questions or to even resolving issues. I kept hearing in every conversation for the last 30 to 40 days ****** "was the be all, end all of decision making for this department". You should be able to access it AAA lines are recorded or I can forward you my audio copy. They told me that they mailed the check and it must have gotten lost in the mail during the standard 7 to 10 days they were given to return the funds. I was told that they would reissue the refund and that never happened we have no idea why who dropped the ball or who ordered the ball to be dropped in the first place but to my understanding again everything comes back to *******. I actually gave the option of having the refund refunded to the credit card on file since they seem to be having such an issue processing a check and that still didn't happen.When I found out that supposedly this check has been stolen or missing in the mail and reported it to my local postmaster general and the police and then requested a copy of the check from the accounting department at AAA they refused to provide it and has since refused to do anything to resolve the issue. I am not exactly sure why AAA would not provide the information to assist the post office and the police in the event that this check was stolen but with the lack of cooperation it makes me believe that AAA never mailed a check in the 1st place and they have been lying; otherwise why not just provide the information to law enforcement. I am forced to come to Better Business Bureau to seek resolution as that this company has decided they will offer no customer service or help in this situation. I am horrifically disappointed in this company

      Business Response

      Date: 06/11/2025

       Please forward to ******************** at ********************************************************************************************** for review/response.  ************************************

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13, 2024, AAA from ***** under the guise of All State and the Insurance ********* of Southern California pulled my ***** Nexis report without consent i.e., falsely claiming that I requesting a quote from them in order for them to obtain access to my private information to harass and stalk me after they raised my insurance. They are also colluding with the management/landlord where I live because I have a current renters policy with this company. I live in *****, and thus company is pulling my credit from California without permission even though their under writing corporate office is located in ******, *****. Please note that accessing my credit report without permissible is civilly and criminally illegal, and is a breach of my privacy. This company has gained access to my sensitive and confidential information without my permission or a legally recognized purpose.The **** provides consumers whose credit reports have been impermissibly accessed with remedies. Negligent actions by these companies can lead to the collection of actual damages plus attorneys fees and costs. If this access is accomplished willfully,then this will be liable for statutory damages of up to $1,000 and punitive *********** and Final warning to Cease and Desist in Accessing my Credit Report, stalking, and harsssing me.If you fail to provide the name of individual who accessed my report via the illegal use of my social security number, drivers license number, then a formal police report will be filed.

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A reservation was made through AAA at the Embassy suites ****************** for one night beginning May 31 of 2025 checking out June 1 of 2025. This reservation was made due to my nieces ******************** graduation and it was postponed until Sunday, June 8, 2025. I called AAA to request a cancellation or modify the dates. AAA stated that the hotel is the only when that can wave. The reservation. The initial reservation was done April 29, ************************************* the amount of $275. To this, I was not asking for a refund, just a modification due to the changes on my nieces college my sister who made the same booking and the same dates for March 31 through June 1 of 2025 was able to receive a full refund and cancellation and rebook a new reservation for the new set dates of Sunday, June 8, 2025 through June 9, 2025 I have been getting the runaround from AAA from Priceline from God knows what other number I had to call to be able to get this taken care of Ive even spoke with ****, who is the manager at the ********************************* and she mentioned that there was never an email or any communication from AAA regarding my cancellation request waiver she spoke with her director and was notified by him that there was no email from AAA or pre-fine or any other party regarding my reservation as you can see today is the 30th tomorrow is May 31, 2025 my initial check in and all I am asking is a full refund of what I paid for the room I had to book another reservation at the same location straight through the Embassy suites and not through AAA can you please help Ive been getting the runaround for an entire month greatly appreciated

      Business Response

      Date: 06/04/2025

      Please forward this complaint to AAA California for resolution. 

    Automobile Club of Southern California is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.