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Business Profile

Online Gaming

Roblox Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 2,053 total complaints in the last 3 years.
  • 1,099 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep emailing Roblox support to get my Roblox account back by the username pangea296136 and no one is helping me after all the money I have spent I get terrible customer support.

    Business Response

    Date: 08/19/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [Aug 14th] which was responded to by a Customer Support agent on [Aug 15th]. A senior Customer Support agent has already followed up directly to prior.

    Roblox is not able to process any [Account Appeal] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

  • Initial Complaint

    Date:08/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I was perm Banned on roblox for bullying & harassment. While I did not intend to say the word I was banned for I am deeply sorry. I will be more careful in the future. I promise this will not happen again. Can you please give me one more chance? Im serious when I say I have no life outside if roblox, including my friends ?? thank you for your time! ????

    Business Response

    Date: 08/18/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. We have been unable to locate a Roblox Customer Support ticket with the provided email related to this inquiry from the report made. For assistance please reach out to the Roblox Customer Support team directly by filling out a contact form at roblox.com/support and choosing the appropriate topics.

    Sincerely,

    Customer Support
    **********************

    Customer Answer

    Date: 08/20/2023

     
    Complaint: 20470615

    I am rejecting this response because:
    Hello, nothing has been resolved with roblox corporation.  I have not received my receipts for all items I paid for, my account has not been restored, and I have not received a refund.  I urge roblox to reconsider my ban before I seek an attorney.  I want my account back OR a refund asap.  You cannot just steal my money for virtual items and deny me access to them.  Thank you. My user is *******
    Sincerely,

    *****************************

    Business Response

    Date: 08/23/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. ********************** Customer Support strives to reply to all customer emails as quickly as possible. ********************** does continually monitor Customer Support response times and will make adjustments as necessary to help ensure that all inquiries can be addressed in a timely manner.

    Roblox is not able to process any [Appeal] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

    Customer Answer

    Date: 08/24/2023

     
    Complaint: 20470615

    I am rejecting this response because:
    Hello,  I was perm Banned on roblox for bullying & harassment. My user is ******* and my email is *************************** While I did not intend to say the word I was banned for I am deeply sorry.  I will be more careful in the future.  I promise this will not happen again.  Can you please give me one more chance?  Im serious when I say I have no life outside if roblox, including my friends ?? thank you for your time!  ????
    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my account that i've had for 6 years and i've spent over 6 thousand dollars on was wrongfully terminated on 6/25/2023 and no reason was given. I emailed them requesting further evidence as to why my account was terminated with no warning and they told me that my account was rightfully terminated for bullying and harassment on voice chat and they will not discuss further. I never bullied or harassed ANYBODY the ROBLOX moderation with voice chat and their moderation in general is terrible, They refused to give me my account back or a refund for what i've spent. My accounts name was carvingheartss. I want the deletion of my account to be reinvestigated by a real person because i did absolutely nothing wrong and have gotten automated responses when i email.

    Business Response

    Date: 08/19/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [Aug 11th] which was responded to by a Customer Support agent on [Aug 12th]. A senior Customer Support agent has already followed up directly to prior. 

    Roblox is not able to process any [Account Appeal] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

    Customer Answer

    Date: 08/22/2023

     
    Complaint: 20463703

    I am rejecting this response because:

    I have made many cases appealing my account for each of them to get denied when I showed proof that I did absolutely nothing wrong to deserve my account being deleted. After the thousands of dollars i've spent on this game I expect better customer service and fair moderation, or at the very least reinvestigate the reason why I got banned and make it make sense. My account termination was completely false and ROBLOX support is no help at all.
    Sincerely, 

    ***************************

  • Initial Complaint

    Date:08/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a glitch in their Trading system wouldn't ya know it and I didn't even receive the items I was s'posed to. So I thought, why not give ol' Roblox a ****** 'bout it. But dang nabbit, instead of helpin' me out, they up and locked my very own Roblox account. They yanked out that Gmail tied to the account and switched up the password, all without so much as a 'by your leave.' Now, here's the kicker I'm sittin' here unable to get into my own darn Roblox account, and would ya believe it, they turn around and claim they can't even verify that I own the darn thing after they're the ones ******' the strings.

    Business Response

    Date: 08/18/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [Aug 14th] which was responded to by a Customer Support agent on [Aug 16th]. A senior Customer Support agent has already followed up directly to prior. 

    Roblox is not able to process any [Account] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

    Customer Answer

    Date: 08/20/2023

     
    Complaint: 20462492

    Despite providing a clear explanation about the purchases I made when I first started using the account, they still claim they can't confirm my ownership. To back up my case, I shared even more details and provided a receipt, but it's disappointing that the information I shared seems to be ignored. This whole situation is frustrating because it feels like they've simply taken my account away from me. I've spent a lot of my hard-earned money on that account, and it's disheartening to see how easily they can just remove it. This is especially disconcerting considering I initially reached out to them to address a glitch in their system. It's concerning that after encountering a problem caused by their system, someone might hesitate to reach out for help from their support team.


    Sincerely,

    *******************************`

    Business Response

    Date: 08/23/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [Aug 14th] which was responded to by a Customer Support agent on same day. A senior Customer Support agent has already followed up with your request. 

    Roblox is not able to process any [Account] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

    Customer Answer

    Date: 08/28/2023

     
    Complaint: 20462492

    I am rejecting this response because: They're not doing anything at all, they're just sending automated reponse all the time. I already provided them receipt and did what they asked for I contacted them with the billing email ************************** and provided them receipt.


    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I woke up one morning to my roblox account, "imisseating" being locked. This is a major issue because this is my roblox account that I've spent a lot of money on so far. I have many receipts to prove that this is my account, but yet I still get a email back saying "We cannot verify you as the account owner. Because of this, we are unable to assist you further". They haven't done any steps to consider trying to fix this issue. The reason for my roblox account being locked is because of a targeted attack towards me, where a user contacted support to social engineer me by stating they haven't been able to log into the account recently, which is false. I really want this issue to be solved because of how much time I've spent on that account and how much money went into it, just for someone to come around and get it locked for no reason. The images provided are different receipts from different dates showing that I, infact, spent roblox on that account, and that I owned it. Please help me get this resolved, thank you.

    Business Response

    Date: 08/15/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [Aug 14th] which was responded to by a Customer Support agent on same day. A senior Customer Support agent has already followed up directly to prior. 

    Roblox is not able to process any [Account] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    Roblox

  • Initial Complaint

    Date:08/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased virtual items on www.roblox.com. This is my vsmellyadri . I have been denied access to my account and I am being prevented from accessing my receipts. Roblox Corporation has been very unhelpful and is ignoring me now, including my attempts to gather receipts for all my purchases. I have spent approximately $1,000.00 on roblox. I want Roblox Corporation to restore access to my account asap or a full refund for all monies spent. If roblox corporation takes no action asap I will be contacting my lawyer. Thank you.

    Business Response

    Date: 08/15/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [July 26th] which was responded to by a Customer Support agent on [July 30th]. A senior Customer Support agent will be following up with the request directly, if they have not already.

    Roblox is not able to process any [Appeal] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account hacked on ********************** and I have proof of ownership as I received an email verifying my account and have shown it to them but the only response I get is "We cannot verify you as the account owner. Because of this, we are unable to assist you further." And after that they just completely stop responding and refuse to tell me how I can meet their requirements for proving account ownership. All I want is for them to help me get back into my account and if they for some unknown reason cant I just want to know why.

    Business Response

    Date: 08/15/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. We have been unable to locate a Roblox Customer Support ticket with the provided email related to this inquiry from the report made. For assistance please reach out to the Roblox Customer Support team directly by filling out a contact form at roblox.com/support and choosing the appropriate topics.

    Sincerely,

    Customer Support
    **********************

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently trying to resolve an issue with getting my son's hacked account back. I am being told that I need to provide a ****** purchase receipt with his username but I don't have one - I don't buy my son's robux from ****** - I buy them from Amazon. I have provided all those receipts and I'm sure their customer service can see that I am linked to this account via email address, etc which has been changed by the hacker. I am beyond frustrated as I have lost all the robux I purchased for him at this point and all the items he purchased. I provided all purchase receipts I could and it still isn't good enough. Beyond frustrated that I can't get a resolution after several days of engaging with the Roblox customer service.

    Business Response

    Date: 08/15/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [Aug 9th] which was responded to by a Customer Support agent on [Aug 11th]. A senior Customer Support agent will be following up with the request directly, if they have not already.

    Roblox is not able to process any [Billing] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent over $1000 on items for the platform. My account was compromised and they falsely claimed that I violated their terms of service, yet I provided proof that I did not. I have statements from their own site and my bank proving that there was no violation.

    Business Response

    Date: 08/17/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. After further review we have located the Roblox Customer Support Ticket [********] submitted on [Aug 8th] which was responded to by a Customer Support agent on same day. A senior Customer Support agent will be following up with the request directly, if they have not already.

    Roblox is not able to process any [Account Restore] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support.

    Sincerely,

    Customer Support
    **********************

    Customer Answer

    Date: 08/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a roblox account that had around $10,000 USD worth of virtual items that I created years prior. It was terminated (my access and entire account was removed from their site) just over a year ago for account theft when I never stole anyone's account (or my own). They falsely terminated my account when I never broke any rules and stole all my money that I spent on the game. I have proof that the account is mine and I have tried to show them that multiple times but they deny my appeal repetitively. I want my account back due to it literally having thousands of dollars worth of virtual items on it that I spent my hard earned money on. I have proof not only that the account belongs to me but also all the items (which are tradeable) belong to me and have for 5+ prior years. I think I have a case here since they stole thousands of dollars from me.

    Business Response

    Date: 08/15/2023

    Hello,

    Thank you for reaching out regarding a Roblox account. We have been unable to locate a Roblox Customer Support ticket with the provided email related to this inquiry from the report made. For assistance please reach out to the Roblox Customer Support team directly by filling out a contact form at roblox.com/support and choosing the appropriate topics.

    Sincerely,

    Customer Support
    **********************

Roblox Corporation is NOT a BBB Accredited Business.

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