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Business Profile

Online Gaming

Roblox Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 1,933 total complaints in the last 3 years.
  • 1,083 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My roblox account was hacked, hacker locked me out and change email, i tried to contact roblox but they keep saying "No email address or purchase information is associated with the provided account username. Without this information, we are unable to verify ownership or assist further with the requested account" I Even tried to verify my ownership by sending them email that i used to purchase robux, please help,Thanks

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a roblox account with a value of over $100,000 USD in virtual items. It was banned/terminated for "account theft". I never stole or participated in stealing items or accounts and I can prove that. Roblox Corp. allowed a user into my account, xJaffie and they stole over $100,000 USD worth of items. Roblox worked with me to restore the items to my account, but in fear of this occurring again, I moved the items (which are all mine, roblox has stated that they were all mine and returned them to me) The ticket number that shows roblox giving unauthorized access to my account, xJaffie leading to my items being stolen is (********). The ticket which is my appeal for my account ******, where the items were transferred after being returned to me (because they would have been stolen again due to roblox's incompetence, they would have given unauthorized access to my account xJaffie again). is 28490419.My ban appeal was denied even though I never broke any terms of service at all and I can prove this. Roblox has policies on the way that they ban and unban users, they typically do not review cases after a certain time period, and they will no re-review a case after it is closed but I know that it is possible for them to reopen cases in situations like mine with high valued items involved, I've seen it done. I would like my case to be re-reviewed, the evidence will show that I never broke any rules. I either would like my account unterminated or compensation in USD for Roblox allowing someone into my account illegally followed by terminating my account when all I did was protect myself! I'm hoping that the BBB will be able to put me into contact with someone at Roblox that will actually read this message and be kind enough to help my out. I can be contact at my email associated with xJaffie ********************* or the email associated with JAFF1E ********************** my appeal has been denied multiple times although I have not broken any rule. Please help me out!

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Roblox,I am writing to express my extreme dissatisfaction with the unjust ban of my account and the lack of assistance I have received from your support team.On 2/6/24, my account was banned without any prior notice or explanation. I was shocked and confused, as I had not violated any of the Roblox Terms of Service.Upon investigating the matter, I discovered that the ban was due to alleged unauthorized charges on my account. However, I vehemently deny these charges. I have never made any purchases or authorized any third party to access my account.I immediately contacted Roblox support to resolve this issue. However, I have been met with nothing but frustration and indifference. My requests for assistance have been ignored or met with automated responses that provide no meaningful help.I have provided ample evidence to support my claim, including bank statements and purchase history, but my account remains banned. The support team has refused to investigate my case further or provide any explanation for the ban.I demand that my account be unbanned immediately. I am confident that an investigation will prove my innocence and exonerate me from these false charges.If you fail to resolve this issue promptly, I will have no choice but to escalate the matter to the relevant authorities and consider legal action.Your prompt attention to this matter is greatly appreciated.Sincerely, ****

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account LynBunnys is hacked. They changed my email and my password so I can't reset the account. I have some information to prove that I am the owner of this account. There are 2 screen shots of the email from roblox asking if the one who logged in is me or not. Of course thats the hacker and if you check my IP address you would know Im from ******, ******* and NOT ***********.(I can even record myself open the mail on my gmail account)My birthday is February 24th 2008 Password of the account: ********** Or maybe try: ************ Or this one: ******** It's one of the three I'm not sure since I mostly log in automatically. Of course the hacker changed my password so you should check the previous passwords, not the recent one.Robux remain: About 40 robux, but the hacker might have used it all. I havent spent my robux for months, so if someone buy something its not me Gender: Female Email: ************************** The hacker might changed this as well so check the old emails please

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account mechawaffle is one i've used for ages since my accoutn was created on my email ********************* I contact roblox in order to report my account as hacked and for my items to be returned however I am told "we can't verify ownership" which is simply false and impossible to be the case. I demand my account and data as well as my items to be returned to me or I must take legal action to regain my data/account which is being held from me.

  • Initial Complaint

    Date:02/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roblox has Violated Civil Rights. Roblox has failed to provide information in correspondence to the reasoning of a Bans across their platform. A previous complaint against Roblox was filed and they claimed that "Roblox is not able to process any [Appeal] Requests via a third party such as a BBB complaint. If there are any additional questions regarding Roblox policies, the Roblox Support team may be reached by either replying directly to Roblox Support Ticket [********] or by filling out a contact form at roblox.com/support" As stated Roblox mentioned that if I have additional questions regarding their Policy I can reach out to their support team. On Numerous counts/attempts to get Clarifications Roblox has failed to honor what they mentioned. Stating that they cannot provide further information after sending only one email that isn't providing all valuable information.

  • Initial Complaint

    Date:02/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roblox took my account (DisabledDslayer and JesFujinel) and they wont give me it back after I made several roblox tickets. They said the email on DisabledDslayer begins with ''Son" but that's not my email and I was the last guy who was verified to it same with JesFujinel

  • Initial Complaint

    Date:02/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ********* am contacting your office to file an official complaint against the online gaming platform Roblox Corporation for facilitating scams and refusing to remedy customer losses. YESTERDAY, I purchased a clearly misleading "gamepass" costing ***** from "Nuclear Blast Testing Facility ????" created by [Ryanblaze] through Roblox. When directly questioned, the developer openly admitted via chat the pass was entirely false and only meant to deceive users ("I'm not gonna lie man, this gamepass was just meant to scam people. It doesn't actually do anything in the game, I just wanted people's robux. Sorry about that.").Despite providing Roblox staff documentation of the scam and developer confession, they refuse to issue a refund - unjustly protecting scammers over legitimate customers. This allows ongoing deception and risks further players being financially exploited, many of whom are children.Roblox's failure to properly oversee scams and refusal to make victims whole displays negligence and unfair/deceptive practices that harm consumers. As the complaint agency/department overseeing BBB, I urge an investigation be launched into Roblox's practices. Their behavior facilitates financial abuse on a platform primarily aimed at and used by minors. Please see the attached documentation of this case as evidence substantiating my concerns about Roblox. I request your office compel them to issue refunds for confirmed scams and audit their policies. As a victim of fraud, I have lost trust in Roblox's ability to maintain a safe, lawful environment. Your oversight is needed to remedy this injustice and ensure proper protections for customers, especially the very young, are appropriately enforced going forward. Thank you in advance for your review and hoped-for action on this serious matter.**************** ***********

  • Initial Complaint

    Date:02/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon BBB. I emailed and filed 3 support tickets to Roblox Support regarding this issue. My problem has not yet been addressed despite evidence of proof of account ownership ********************** has not assisted me with the recovery of the account. My brother's account is asking him fora password reset because he enabled parental controls by accident. However, he did not set up a verified email for this account when he createdit, and thus to prove ownership of the account I have included the following information Previoususername, password, and information (order ID, billing, etc) of recent purchases. Thank you and I apologize for the inconvenience. In the best-case scenario I would like to swap the email for his account to ******************** so this would not occur again, however, just recovering access to the account would be a great outcome. If I need to provide anything else to prove ownership I will to the best of my ability.Device Used: Ipad Date of birth on file: 10/02/2014 Player Username: Ghty819 In-game name: onmylegoeatinarc Previous Password: i play for fun Apple Account Used to Play:********************** Full first and last billing name used for the payment: ****************** Billing email address:********************** Dates and amounts of most recent charges:Feb 2, 2024, Subtotal: $21.98 Total $23.93, Order ID MMGBKWNNXS Document number ************ Though only $20 of the charge was due to a 1870 Robux purchase.Feb 3, 2024[Recurring Monthly Charge, Roblox Premium], Subtotal: $4.99 Total $5.43 Order ID ********** Document Number: ************ Method of payment: Credit Card,Discover9271 (Apple Pay)The Receipts, Order IDs, and Document Numbers for other recent purchases to the account are also included as attachments as well.

  • Initial Complaint

    Date:02/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lost a account due to a hacker. I had contacted their support, as I thought that would help me retrieve the account that had hundreds of dollars on it. However, the best response they gave was a bot.

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