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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,698 total complaints in the last 3 years.
  • 1,533 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well Venmo is at it again emailed me saying I can transfer my funds and link a bank but once I try to relink the bank I previously had on there they lock my account right away and the bank cant be linked I cant link the other bank I have I cant do anything Venmo is trying to steal from me I have emailed and called to get nowhere I would like answers

    Business Response

    Date: 07/14/2024

    Dear *******************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:07/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey so just 5 days ago i had gotten an email from Venmo stating that they had suspended my account and i hadnt had did anything different. I cant even transfer or withhold the money out and i need my money because theyre withholding it for nothing its like $28 in there my account is deleted due to a system era which isnt my fault they didnt even give me any warning yet my money is sitting in the account and i want it out i am so ****** and disgusted with the company

    Business Response

    Date: 07/10/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:07/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Funds are sitting in my Venmo account (brand new account), and I cannot transfer nor spend my own money. Venmo is saying my account is frozen due to identity verification, but the app says I am "all caught up". I have sent photos of my drivers license to ******************** via email/portal and I have YET to get an answer other than 3-5 business days and that there was another issue with my account. I have never used this account until now and I am livid at the fact that my bills are due, and I can't pay them because venmo is holding my funds.

    Business Response

    Date: 07/10/2024

    Dear *****************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 07/12/2024

     
    Complaint: 21963183

    I am rejecting this response because: My account was unfrozen for a few hours of which i still could NOT transfer my money out of venmo.My account is now frozen, AGAIN and now are asking for my personal identification AGAIN. Also are asking for bank account information which has nothing to do with venmo. I have sent yet another copy of my NC drivers license and have gotten no response, nor possession of my money. I will be moving to place a police report for theft if this is not fixed.

    Sincerely,

    *****************************

    Business Response

    Date: 07/18/2024

    Dear *****************************, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was hacked and $800 was sent to a random person. They refused to stop payment or reverse funds or help in any way.

    Business Response

    Date: 07/10/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For multiple months I have been trying to unfreeze my account. I have had multiple cards. I guess I am in the wrong in have three accounts. For I lost or broken my phone it was impossible to recover the account so I just got a new one. They kept giving me a new card. Now they say it against their policy. I been dealing with bots and A.I responses for months. Frustrated and wits end. I sent my I.D. and shouldn't have to say it's me. Who knows what they will do with it. I didn't need a I.D. to open the accounts. It is a lousy $94.62 not much to a big company but when your unemployed due to ones health it is a lot of money. I am not tech savoy on jumping through the hoops of what to do and can not comprehend the complexities of this company or others like it. Please help. **************************

    Business Response

    Date: 07/09/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last 6 to 8 months I have not been able to use my vennmo account. I have $140 in my account. On numerous occasions I emailed them due to their lack of any kind of customer service. I kept receiving responses stating that they were aware of a problem with my account and they are working on it. And then I received an email stating that due to myself using vennmo for purposes against their policies, my account has been permanently deactivated and they are keeping my $140. I responded and asked them to explain what I had done that was wrong because I haven't been able to use my account for such a long time. They responded with a statement saying that they did not have to reveal to me what their reasons were for deactivating my account and now they won't respond to me at all. I want my money that is locked in my account

    Business Response

    Date: 07/15/2024

    Dear *********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 07/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/2/24, I received an email from Venmo stating that my secondary account (made for a girl's trip for fun/games) was suspended due to unusual activity (this account had not been used since 2021. Minutes later, I received the same email in regards to my personal account. "Weve noticed some unusual activity linked to your Venmo account which may be in violation of our user agreement. To help us protect your account, your account has been suspended until we hear back from you. You may have also received a separate email providing more information about the suspension of your account. To resolve this issue, please submit a picture of your photo identification via our Document Upload Form, linked below. For your privacy and security, please do not reply back to this email with your documents."I uploaded the requested documents, and have just now received the following message, with no explanation as to why they decided to freeze my account permanently. "Due to several concerns regarding your account activity, we made the decision to permanently restrict your account.As stated in our User Agreement, if we determine, in our sole discretion, that you may have breached our terms, that you or your Account activity present risk or security concerns, we may take actions to protect Venmo and our users. Please be aware that any future contact or inquiries will not be answered and that this matter will be considered closed upon your receipt of this email."I have never violated Venmo's user agreement, nor have I ever engaged in any activity that would be considered a security or safety risk. They do not allow you to speak to a person to resolve this, but instead send generic emails locking you out permanently with no explanation. I have been a user of ********************** for ** years and have never had an issue like this before.

    Business Response

    Date: 07/11/2024

    Dear *********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:07/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps freezing and unfreezing my account on the daily jeopardize my health in a life or death situation. Ive sent them several times identification to verify it is me and they will unfreeze account then 30 mins later without a transaction even done I get email stating my account is Frozen again. So I don't understand under what constitutional right do they have to just freeze a account when no new changes have occured as well as no new charges or attempts to use card have occured. Especially after already just 30 minutes again I verified my identity a d the account was unfrozen. There is a hurricane in the Gulf and Iam in ************** and hurricane is coming straight for us and with venmo constantly freezing my account it makes it a life or death situation where if I was needed to leave quick.ans.get gas or evacuate I would not be able to purchase shelter lor gas to get to safe place therefore venmo is putting my life in danger

    Business Response

    Date: 07/15/2024

    Dear *****************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:07/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 18, 2024 I sent money via Venmo for goods I was purchasing via ******** Marketplace in the amount of $175. Unfortunately, I was scammed by this scam artist and never received the goods. I contacted Venmo immediately to try to reverse the transaction and they were unable to do so. However, my bank was able to stop the transaction due to it being fraudulent. I immediately contacted Venmo customer service on June 18th to explain the situation. I provided the evidence and opened a case #********. It turns out I have been sucked into a ring of fraud on Venmo. I was emailing back and forth with ********************* trying to get a resolution after Venmo froze my account and was holding me responsible for the $175 when the fraudulent party that goes by the alias "*************************" was left to continue business as usual on Venmo. I tried requesting the money back from ************************* to no avail. I stopped receiving email from Venmo on June 26th and find I have no other way of resolving the issue. I do not believe I should be held responsible for fraudulent charges. I would like Venmo to release the hold on my account and hold ************************* responsible. I am providing screenshots of the other accounts associated with "*************************" that are all part of this fraud ring. If anything, Venmo should not allow scam artists to continue business as usual and leave innocent people to pay for their crimes! All of the accounts associated with ************************* should be blocked and held responsible for their crimes. I found a conversation of another innocent person that was scammed by an alias of *****************************.

    Business Response

    Date: 07/08/2024

    Dear ***************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 07/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for promptly addressing this!

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was Jan, 17, 2024. I paid $500 via Venmo for concert tickets to who I believed was a friend of a friend on ********* It turns out that my friends ******** was hacked and the whole thing was a scam. Venmo has acknowledged this was a scam, but has not reimbursed me for the funds. Apparently there is some box or something to check to protect my transaction, which I was and still am not familiar with, so I did not check said box. I am hoping something can be done so I can get my money back.

    Business Response

    Date: 07/08/2024

    Dear ***************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 07/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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