Business Profile
Payment Processing Services
VenmoThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 4,698 total complaints in the last 3 years.
- 1,533 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 28th at 9am my son sent me $645 on venmo to help me pay my bills due to having just started a new job and not having money to cover my bills coming up. I was at work and at 1pm there was failed transaction notifications that came up on my email then a email for ATM withdrawal so I immediately disabled the card and waited til they settled the following day to contact therm and dispute it. They denied the claim for ridiculous reasons. Stating that only I can see the balance and account history don't suggest fraud. I'm sorry but that's just stupid. ATM machines have the ability to show account balances. It's not hard for a thief to do a balance inquiry also.. who would drive 4 hours to withdrawal money from an ATM ? Their reasons for denial are completely debunked and stupid. Please prove in logical reasoning how my transactions are not unauthorized? Give me the video evidence .Business Response
Date: 07/20/2024
Dear *******************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They froze my account and refuse to contact me in a timely manner my money is still in there account documents they have asked for have been sent to no avail or reply in 4 daysBusiness Response
Date: 07/12/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to Venmo a friend ************************* $30.00 from my Venmo card but first I had to transfer the $30.00 from my Service 1st Banking account! July 11th withdrawal ACH Venmo Type: ADDFUNDS ID:**********. Debit $30.00. then also the same day, Venmo Id ********** debited another $30.00. Total debits from Venmo $60.00. I checked My Venmo account and $30,00 was payed to *************************, My Venmo account is showing zero balance. I am missing $30.00. I have tried to explain my situation online and on the phone i can not find an option for this problem from them and of course there is not a person to talk to about this problem!I would appreciate Venmo re-depositing into my Service 1st account $30.00 or putting $30.00 in my Venmo account.Business Response
Date: 07/11/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After I experienced minor problems in setting up a new friend on Venmo, its computer system decided I was a ***** and has had my account on hold for 5 days. When I talked to a customer service person about the problem, they just told me THEY CAN NOT OVERRIDE THE DECISIONS OF THEIR COMPUTER. It is like their computer is in charge, not any human being. I have never heard of any business dealing with customers letting their computer system make all decisions. In the meantime, my friend has not gotten paid what I owe him. THEY NEED TO RELEASE THE HOLD ON MY ACCOUNT IMMEDIATELY AND STOP LETTING THEIR COMPUTER JUDGE ME TO BE A ***** WHEN USING MY OWN ACCOUNT. MAYBE PUT SOME HUMANS IN CHARGE INSTEAD OF JUST A COMPUTER!!!Business Response
Date: 07/11/2024
Dear *********************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Venmo does not verify email address to it's owner. I made a payment to an email address that went to the wrong individual. Upon further evaluation I found that they did not send me an email verification for my own account. So, anyone can list an email address to their account and receive payments from anyone who uses that email address as the venmo payment recipient. Fortunately the money I sent was not accepted by the recipient and I received it back one month later.Business Response
Date: 07/11/2024
Dear *********************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/10/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently received a notification of a dispute for a charge back #******** In the amount of $1374 on 7/2/2024 by user theboogiemoss indicating he did not authorize this charge it indicated it was pending investigation. I right away took action although I was not prompted to provide any details I took this initiative upon myself as I can prove that this was indeed a authorized transaction. This individual was residing in my home 6/15/2024- 6/30/2024 renting a room and payment was received for initial deposit of $700 and $675 for the remaining month. To resume normal monthly payment through venmo per users request on 7/1/24- 12/15/24 the 1st of every month in the amount of $1350 thereafter per subject to contract on signed rental agreement. I did not receive payment for 7/1/24. I have made several attempts to contact individual since receiving this notice and due to no response I have since provided him with a eviction notice. I notified venmo right way I've made several attempts in contacting venmo regarding this issue have spoken with 3 representatives by telephone by the names of ********* on 07/04/2024 **** on 07/05/24 and ******** on 07/06/24 to stress the urgency of this matter. **** on 7/5/24 had informed me my appeal was being denied and payment was returned to sender as my documents that contained proof of this authorized transaction had yet to be reviewed and funds were returned to sender. I let **** know this is not okay and incorrect and needs to be escalated and reinvestigated as my account is negative and venmo claims I now owe them money although they have failed to review my proof and documents. **** , ********* and ******** have assured me this was turned over to the correct department however following these conversations I continue to get emails stating my claim was denied by venmo support team. This is not okay as a fraudulent dispute has been filled venmo failed to take appropriate steps to make this decision I need this corrected asap.Business Response
Date: 07/11/2024
Dear ***************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Priceline sent $161.12 to my frozen Venmo account which is already being investigated for fraud I NEVER USE IT, I informed them to please send that money back to Priceline because it's not mine! The supervisor ****** told me to just keep it, even though they have a policy where they can return the funds back to the sender. I told her I will not keep someone else's refund and I would be filing a complaint with local authorities because what they are doing is stealing! Long story short they money is still in my account they used it for my bill which is totally wrong and they won't return the money back to Priceline. DO NOT USE VENMO PLEASE they have zero protection for consumers or business and it's so sad they are still allowed to operate with illegal activities.Business Response
Date: 07/14/2024
Dear ****************************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 07/14/2024
Complaint: 21971101
I am rejecting this response because:
I already contacted Priceline and they said all you have to do is return the funds, or reverse the transaction the money should not have gone to Venmo or my account so once again this is stealing on Venmo's behalf and I don't understand why they won't return the money and they keep telling me to keep it when it's not mine, they should not be doing business at all with consumers or merchants
Sincerely,
****************************************Business Response
Date: 07/21/2024
Dear ****************************************,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
VenmoInitial Complaint
Date:07/10/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I created a Venmo account on July 8 2024, the account was immediately frozen before I was even able to verify my email address. Since then I have been unable to get my account unfrozen or closed. **************** has asked me to confirm my identity by providing a picture of my ID, which I provided. They then decided this was not adequate to confirm my ID and want a second photo of me holding my ID. I am tired of jumping through hoops to use an application that is this inane. I want nothing to do with Venmo, I want my account closed.Business Response
Date: 07/13/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to apply for the Venmo Rewards credit card for the last few days but it just gives me an error message every time. When I call customer service they just say try again later.Business Response
Date: 07/11/2024
Dear ***************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/10/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a teen card with Venmo for my daughter. I added $20 on her account on July 8, 2024. It shows the transaction went through and it was taken from my debit account. So there was a total of $28 on the card. My daughter tried to use on a purchase well under that amount and it was declined, several times. I tried to use it to and had the same result. We tried it a various places. I contacted Venmo telling then to put the money back on my account. They are now claiming I do not have a teen account, I have pictures that say different, and I am receiving no solution. So I am out $20 on my debit and now I have $28 on my teens venmo I cannot get. I just want my money back so I can close the account.Business Response
Date: 07/16/2024
Dear *****************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
Venmo
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