Business Profile
Payment Processing Services
VenmoThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 4,699 total complaints in the last 3 years.
- 1,528 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My purse was stolen, I filed a police report on May 11, 2024. Case No: PO240002596 from address **************************************************, with Officer ******* whose contact info is: Dispatch ************ Option #3, ************* ************ where a copy of the police report can be obtained. I then contacted Venmo to make them aware and to dispute several fraudulent charges made to my account with my stolen debit card totaling $1856.00. Venmo sent me a new debit card and once I activated it. My account was suspended and now been closed and tell me I cannot have access to any of my funds for 180 days. The amount in my account is nowhere near the total disputed or what was stolen. They refuse to talk to me or handle this in a professional matter telling me I need to contact each merchant separately to get refunded that way. And told me I violated their policies. I have yet been given an explanation of how I did this.I do know it does not take this long to look into and take care of disputes with a police report. The disputes they did look into were mostly denied and closed leaving several disputes not even loosened or looked at. I am on a disability income and had to take time from the inconvenience of Venmo closing my account has to obtain another bank to handle my affairs and direct deposit. This has caused so many issues with me and my home with the lack of transportation and me not able to get around good due to my disability. I am about to be homeless due to this matter. I have several emails from Venmo and Expedia if needed. I am also attaching a hand written statement since my Venmo account has several of them missing and I cannot get a statement my email address with them was charged from ********************** to ********************* and they no longer have my phone number in my profile. I have been hung up on several times and my any hours of my time have been wasted.Business Response
Date: 07/30/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Venmo - continues to decline transactions on my bank account - where the previously approved.My daughter who sends me $$ each month to my venmo account for storage - needed for us to send her $192- this transaction was setup to be paid by my bank account that i have paid other bills through - it was declined - no reason - except was a security alert. My bank suggested I add my debit card to my venmo account - that was rejected and declined as well. Venmo will only say its their automated system - They asked me to submit my government id - and bank statement which i did,Here is there response You have a new message from Venmo regarding request #********. To respond, simply reply to this email.Hey ****! **** from Venmo Support and I hope you are doing great today. Weve had a chance to review your account and it appears your case requires additional attention from another team. I will forward your case and they will follow up with you here, via email in 3-5 business days.In order to make this a smooth process, please respond to this email chain with any additional questions or concerns that you may have. Thank you for understanding! Best,Ruby K | Venmo Support Then I received the following Venmo Help You have a new message from Venmo regarding request #********. To respond, simply reply to this email.Hi ****, Thank you for getting back to us. After review, it appears that your attempt to link your bank account is being declined by our system. This generally happens because a security flag has been raised. Unfortunately, we are not able to override this decline. We're very sorry for any inconvenience caused by this issue. We recommend that you try adding a different bank (if you have access to another bank account) to make payments. For adding a bank, we recommend checking out this article: *****************************************************************Business Response
Date: 07/29/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/20/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to complete several transactions; Venmo locked out account (admitted to locking out account) and then had no plan to unlock account to complete transactions to other Venmo users. **************** and supervisor failed to appropriately answer questions and resolve issue. "Venmo system will randomly flag accounts and lock them out, we cannot do anything to resolve, it just unlocks over time." is the statement that was made to me. Account is linked to listed phone number. I created a second account - and LITERALLY after the FIRST transaction, Venmo LOCKS me OUT AGAIN.This business either needs to have corrected processes, or needs to be forced to dissolve.Business Response
Date: 07/25/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Venmo had (and still has) terrible protections in place to protect consumers. For example, someone used my bank information, which was already registered to my account, on a different account to steal from me. Thankfully my bank took care of it and filed a charge back to Venmo who then locked my account. They wanted me to send a picture of my ID to unlock it but I obviously want going to trust them with that info and told them to delete my account which they said they did. However, this was a complete lie as later on, when I thought I would give them another chance and needed to pay someone back, I learned my account still existed and was locked. This means they still have my phone number and email registered with them. I don't want them to have any of my information so I'm requesting they fully delete my account or reinstate it so I can change the info/properly remove it myself.Business Response
Date: 07/25/2024
Dear ***********************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/20/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Venmo suspended my account and claimed it was because of some unusual activity when you can see there wasnt any I had tried to contact them several times to release my funds they are holding The funds are from a paycheck that was deposited This is causing me to be behind on bills for them suspending my account for some fake reason theyre saying and there is nothing on my account that shows unusual activity theyre claimingBusiness Response
Date: 07/30/2024
Dear *********************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a venmo account which I put my money for my bank into the account on the card which was $125. A friend of mine had people keep transferring money to buy Bitcoin to send to them and eventually they started complaining saying they were being scammed and the product was not what it was supposed to be. My venmo account wasn't a business account. They froze the account and they're refusing to give me the $125 out of my paycheck that my bank has on file and statements showing that I transferred money to them and saying they're going to hold it up to 180 days. I told him I don't care what you do with the other money but the $125 is my hard-earned money from when I was working and I transferred it and my bank told me if I had to to file a dispute I have filed it as few I'm hoping you guys can help me get the money back because the 125 is mine and I need it for my bills they should not have a right to hold money for $180 days that's ridiculous for 6 months.Business Response
Date: 07/29/2024
Dear *************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear MA BBB, here is a copy of the email I received and the one I sent Venmo today. I would be happy to forward you all of the 75 email exchanges that have taken place with Venmo since 12/11/23 as well as the emails sent to Norton Antivirus. Thank you. ************************ You have a new message from Venmo regarding request #********. To respond, simply reply to this email.Hi ********************** from Venmo here--happy to help out! My colleagues entrusted your request to me, so let me assure you that we will sort this out together. Your account is frozen because we couldn't recover funds for the payment of $675.00 to ************************************* on 12/11/23. Venmo successfully sent the funds to the intended recipient, but couldn't debit the funding source selected, which was your bank ending in 0065. Before the account can be unfrozen, you'll need to pay Venmo back $675.00. *****, I am going to try to be polite. This has been going on since 12/11/2023 with me having sent or received over *************************************** that time frame. I was the victim of a fraud attempt by 2 persons representing themselves as Norton Security. At no time did either myself or my sister ************************************* ever receive $675 only because MY BANK RECOGNIZED IT AS FRAUDULENT AND DID NOT PAY IT AS YOU SO NOTED. I have sent all the information regarding this fraud to both Venmo and Norton with no satisfaction from either. **** ASSURED THAT I WILL NEVER PAY VENMO MONEY DUE TO A FRAUD THAT I CAN ONLY SURMISE CAME FROM WITHIN VENMO OR NORTON.PLEASE GO BEYOND FREEZING MY ACCOUNT AND REMOVE IT AS I WILL NEVER, EVER PAY $675 TO REINSTATE IT. I HAVE ALREADY TOLD VENMO THAT MY NEXT ACTION WILL BE TO FORWARD ALL 75 EMAILS TO THE **** BETTER BUSINESS BUREAU AND THE **** ATTORNEY GENERAL'S OFFICE TO SEE IF THEY CAN KNOCK ANY SENSE INTO YOU MORONS, I WILL DO SO IMMEDIATLY. SINCERELY ****************************Business Response
Date: 07/28/2024
Dear ************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Friday July 19 2024 venmo suspended my account immediately after I received $150 from a friend to pay my electricity that is turned off. I went to withdraw it and suspended. I sent my drivers license and reset my password like the email from them asked but then it said it may take 7 days for them to unlock my account. There was absolutely no reason for my account to be locked and my electricity is off n it's 90 degrees here and that is my Money. How is this legal? I contacted a rep with venmo who said it was another ********** couldn't help. I'm attaching pics of the chat with her and the email. Thank you for your time. Please help me withdraw my MonBusiness Response
Date: 07/23/2024
Dear *****************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A friend of mine sent me money on Venmo on 07-18-2024. I tried to cash out to pay my bills and Venmo stated that my account was suspended. Not sure why. I need to get my money off Venmo and they froze my account for no apparent reason. I just want my money off that accountBusiness Response
Date: 07/23/2024
Dear ***************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:07/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a venom account for a medical emergency a NB d someone deposits money in my account and after several tries to transfer it to another account and failed the account was locked it was been 3 days and i have only gotten email saying we are reviewing itBusiness Response
Date: 07/24/2024
Dear ***** *******************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
Venmo
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