Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,695 total complaints in the last 3 years.
  • 1,528 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has frozen my account with $2500 in it and will not unfreeze my account and allow me access to my money. I have contacted them numerous times I have called them. I have emailed them. They have told me time and time again that somebody is going to look into the account and somebody will be in touch with me in 3 to 5 business days and this has been two months now and no one has done anything about it.

    Business Response

    Date: 08/08/2024

    Dear *********************************,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Venmo customer support numerous times within this week about my account being suspended. I did send my ID to verify that I am the owner of the account, was told that they have received my identification but they have not unsuspended my account so that I can access my funds

    Business Response

    Date: 08/15/2024

    Dear ***************************,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo does not have proper consumer fraud protection. My account was recently hacked. They had no steps to resolve the current issue and mitigate further fraud. I believe they do not have proper policies or professionals in place to resolve issues of fraud which means their status as a financial institution is one that risks its end users. Of course I'd like my money refunded, but I'd rather a full investigation to their regulatory compliance practices.

    Business Response

    Date: 08/09/2024

    Dear *************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had this problem since late 2022, and have had made several efforts to fix the problem with the company. During late 2022, someone used my personal information and bank information to make a singular transaction using Venmo. Immediately, I got access to the Venmo account and expressed to them that I, as *******************, did not make the transaction. Venmo said that they would be looking into this, but it has been a continuous run-around. I've constantly created ample tickets, as I am told I cannot directly speak to a supervisor or get an account specialist to speak to me instantaneously (for the latter, I am also told there is no one else other than them who can help me). Whether I am speaking to a general customer service *** or getting any of the two aforementioned departments to help me, I either get an automated response stating that my money has been refunded to me, no response at all is given to me, or that the account I am contacting from has been suspended. I've submitted screenshots of bank statements that my money was never refunded to the card where the one transaction of $200 was made from. I sent them two subsequent months' worth of statements as further proof that I never got money back. My bank said that they did not get any refund sent back to the card during the alleged date Venmo argues they sent the money back to; I even asked if it was sent on other cards, but they did not see anything from Venmo. I am unable to close the account as a result of the $200 not being refunded back to me; I have no use for this account as I am not a ********************** or other virtual mobile wallet/money transfer service customer in any way, shape, or form. I also believe this is theft and illegal behavior Venmo is committing by holding my funds; I immediately ***orted it to the platform and they said they refunded me, but my bank statements say otherwise.

    Business Response

    Date: 08/14/2024

    Dear *******************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 08/18/2024

     
    Complaint: 22081152

    I am rejecting this response because: I have not gotten any memo from you via email that you answered this BB complaint at all. Please submit a response to me through the BBB. I have not gotten any emails from you guys, and I have expressed this time after time again when I have spoken with Venmo support. (Side note: please do not refer to me as your Venmo customer. I do not use ********************** or any other similar types of money transfer services). Thanks...

    Sincerely,

    *******************

    Business Response

    Date: 08/20/2024

    Dear *******************, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 08/21/2024

     
    Complaint: 22081152

    I am rejecting this response because: once again, I have reiterated I am not one of your customers. Please stop referring to me as one from here on out. And I have still not gotten any email correspondence from you, Venmo. I even checked my spam folder, to which I didn't see any email. Please follow instructions and send me your follow-up response through the BBB.

    Sincerely,

    *******************

    Business Response

    Date: 08/24/2024

    Dear *******************, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 08/27/2024

     
    Complaint: 22081152

    I am rejecting this response because: once again, you are referring me as one of your customers when I have stated ample times that I am not. Also I very clearly stated for you to contact me here through the BBB. Instead, you contact through email (which I yet again didnt receive anything by the way). Please follow instructions and alert me with a response through the BBB (this portal that ******* is contacting you from).

    Sincerely,

    *******************

    Business Response

    Date: 09/01/2024

    Dear *******************, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/05/2024

     
    Complaint: 22081152

    I am rejecting this response because: can you like follow instructions? Dont refer me to your customer because I am not. Additionally, no follow-up response was given via email. I told you to respond here, but you didnt. Please follow instructions and send me a follow-up response here through the BBB portal. 


    Sincerely,

    *******************

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened a teen account and they froze my account. They are not answering the phone, nor replaying to emails. I need my account to be re instated, I use venom all the time and its making my life very hard. Its been 3 days and I just need my account to work because its also linked to a business account/ The email I got said that the teen account was linked to the same phone number. Well yes, she doesnt have a phone number. It has prompted me to close my account, but I cannot close that account.

    Business Response

    Date: 08/15/2024

    Dear **********************,

    I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 

    My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder.

    Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.

    Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's ****** of ****** Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.

    Very sincerely yours,

    ****** Customer Complaints & Advocacy
    **********************

    Customer Answer

    Date: 08/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Pooja ********

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to remove my **** account from my ******************** and it kept telling me I couldn't. The reason I wanted to remove it was because there was a lot of fraud and the account is no longer being used by me. Then I was trying to add a new bank account to do a $100 transfer and it kept getting denied and it sent it to the **** account. I immediately contacted venmo by chat because they claim to be available to cancel the transfer because it said it wouldn't be completed until the 31st(transfer was on the 29th of July) and no response. I took screenshots of their "rules" about transfers. On July 30th in the afternoon I finally got an email from a venmo rep telling me to call venmo for immediate attention to the matter. I called and was told there was nothing they could do(even though it was still pending. I was also informed that I couldn't add a new card or bank account because you are only allotted 4. I told the agent that I didn't have 4 cards and she said I didn't but that it was for the history of my account. I never had 4 cards total. She also told me that I couldn't delete my **** because it was attached to a merchant(temu) which made ZERO sense at all! I hung up on her because I was getting upset. Well conveniently after I hung up, she removed my temu from my **** account. The transfer was completed on July 31st in the evening to the **** account which I DID NOT WANT TO HAPPEN BECAUSE I'LL NEVER SEE THAT MONEY!! everything venmo said is a lie. They took my $100 that was sent to me for groceries that I did not want to be transferred to the **** account.

    Business Response

    Date: 08/08/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 08/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the balance of $222.29, and my current balance is $0. The credit limit still needs to be updated to limit. I called and was told they have a "hold" on my money (They already have it, taken from the bank on the 30th), possibly until Aug 12. According to them, this is for clarification from the bank. (What more do they need for clarification?)

    Business Response

    Date: 08/07/2024

    Dear *********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Sister, *************************, lent me $70 and she sent it through VENMO, that was in April. I have tried to get my money back to no avail since then. I am 75 years old, recently widowed in a really bad financial situation. Because there had been fraud on my bank account, my bank changed my account number so I guess ********************** thought I was dishonest. They asked for photo of my license which I gave them then they asked me for a photo of my holding my license, I had no one to do that for me. Then they asked for a bank statement!! No! I have been as helpful as I can, because my password had a problem? One day I faxed them 8 new passwords.........not good enough so I gave up! They give you a phone number but no one answers. This has been a gigantic waste of time and they have showed me no respect, they assume I am a *****, I am sorry there are scammers out there but how about some respect for honest people.

    Business Response

    Date: 08/19/2024

    Dear *********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023, someone used my email address, without my permission or knowledge, to open a Venmo account. I found out about the account when ********************** sent an email notice about the account. Have contacted Venmo several times about the account, most recently today, trying to get the account closed. I do not have a password to the account. I want ********************** to close the account immediately! I have never opened a Venmo account and have no plans to do so.

    Business Response

    Date: 08/07/2024

    Dear *****************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im trying to by Crypto on this website and they keep locking my account. This is the second time in two weeks

    Business Response

    Date: 08/13/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

Venmo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.