Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,653 total complaints in the last 3 years.
1,453 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son opened a Venmo account to sell a few things, he could not access the money because hes not 18. So i put all my info in there -identification and my bank info to try to get the money out for him. I also contacted them and they switched his account to my name and info after but I still cant get the money out even though its in my name, so they are basically stealing his money. Its illegal to hold peoples money.
Business Response
Date: 08/12/2025
Dear ******* ****,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 08/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not the best but works out.

Sincerely,

******* ****
Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to do a STOP payment for ****** genius and Venmo only made my issue MUCH WORSE! First, Venmo customer service FREEZES my account to open a whole investigation on 7/17. They make me submit my ID and update my ******************** password. I do all of this on 7/17 and today I see my complaint is resolved. BUT MY ACCOUNT IS STILL FROZEN! I message Venmo and NO ONE CAN UNFREEZE MY ACCOUNT NOW FOR 3-5 MORE DAYS BECAUSE THEY HAVE TO STILL VERIFY MY SUBMITTED DOCUMENTS I SENT IN ON 7/17! So, this being unacceptable in my opinion, I call Venmo and speak with another "customer service" person (which the ********************** customer service is straight garbage and I'm reporting Venmo to consumer protections and the better business bureau because the Venmo customer service is not customer service at all because they can't even access a button in to unfreeze my account, even though he can see I submitted everything on my end on 7/17/25 and the complaint is resolved!). Needless to say, I will be immediately stopping any further business with Venmo and closing my Venmo debit account as soon as someone at Venmo can unfreeze my account and make my funds accessible to me again. How horrid that I just wanted a $16.99 charge from ****** genius to be made into a stop payment, and I just requested ****** genius to not have any further access to my funds. My Venmo account remains frozen and I cannot access my funds. Venmo customer service is not customer service at all.
Business Response
Date: 08/15/2025
Dear ***** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 08/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I noticed that my Venmo account was charged twice, and bringing my balance down to almost zero. The charges happened on 2 July 2025. I immediately contacted Venmo and made a Dispute for both charges. I told them my card was missing and answered all of their questions. I also told them I was out of town and 4 hours from home. They could not begin the disputes until they processed. The first dispute, for $88.01 they denied because the chip card was used. apparently whomever stole my card used it at some restaraunt/bar. The second charge was for $797.49 at the ********************. Their reason for denial: because there were funds in the account it must have been legit. Meanwhile I was stranded 4 hours from home with zero funds to get home. They would not even temporarily give me the funds. All they did was deactivate that card and send me a new one, which I understand. I have had this account for over a year. and have over $4000 deposited monthly. I am not a scammer. But they blantantly could care less about s******* over a wounded warrior.
Business Response
Date: 08/11/2025
Dear ***** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Venmo is blocking access to our Venmo Charity account (profile name: @necbc) and provided no valid reason. We believe that they are illegally freezing our account.When accessing the charity profile using the Venmo app (the only way to access it), an error message pops up, preventing us from accessing the profile, including transferring our sizable donation to our bank account.The error message says: "There's an issue with your account. Until it's fixed, you won't be able to receive donations or access your Venmo charity profile. Head over to your Paypal charity account to learn more" (see Venmo screenshot attached).I have contacted Paypal and they confirmed that there is no issue from their end (see Paypal screenshot attached). I also provided the screenshot to Venmo, but they keep telling me the scripted resolution to "resolve the issue with Paypal". This issue has been open for weeks and I have contacted Venmo 6 times contacting Venmo with no resolution offered other than the scripted instructions. We desperately need to transfer the funds to our bank account.
Business Response
Date: 08/11/2025
Dear ******* *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 08/12/2025

Complaint: 23590461

I am rejecting this response because:
Issue is still unresolved. No timeline os given for resolution. Venmo balance is now over $2K and we still have no access to it.

Sincerely,

******* *******
Business Response
Date: 08/15/2025
Dear ******* *******,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Initial Complaint
Date:07/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Venmo has decided to permanently suspend my Business Account. While I understand their decision, I am not okay with the fact that they are now holding $4500 for 180 days. Those are deposits paid to me by customers for rental properties. I am facing serious legal ramifications if I am unable to return their deposits. If you are able to work with Venmo to get my funds released it would be greatly appreciated.
Business Response
Date: 07/28/2025
Dear ****** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See explanation below. Money was sent to Venmo..initially disputed and money was temporarily sent back to me. Then later resent to venmo. I have sent all statements showing money repaid to Venmo but my Venmo account is still frozen. This has been ongoing for 3 years now. I have tried contacting Venmo several times and have sent documents to them via email, always a different person responding and still no solution. It ks obscene that it has been 3 years and still no solution. I owe them nothing as it has been resent to them 3 years ago.I feel as though they owe me for all this time and frustration as they have kept account frozen and unable to use.
Business Response
Date: 07/18/2025
Dear ****** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo

Customer Answer
Date: 07/18/2025

Complaint: 23521200

I am rejecting this response because: I have contacted your company many times via email and each time someone else responds. My complaints have not been resolved even after many attachments of the documents showing that money was sent back. My Venmo account is also locked still saying I owe money in which I dont. I have sent bank statements and everything requested numerous times. This has been going on for 3 years now without a resolution. I am very dissatisfied and have asked for this to b w revolved many times. I respond to the email last sent a month or 2 ago asking the status and still no response.

Sincerely,

****** ******
Business Response
Date: 07/21/2025
Dear ****** ******,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 07/22/2025

Complaint: 23521200

I am rejecting this response because:
II replied to the email sent to me from Venmo. I am not asking for money back just my account to be unforzen. I sent all banking documents that shows money was sent back to Venmo after the investigation. Venmo is still saying that I owe them money in which I don't as it was sent back shortly after three years ago.

Sincerely,

****** ******
Business Response
Date: 07/23/2025
Dear ****** ******,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 24th, 2025, I attempted to transfer $535 from my verified Venmo account to my bank account. I was denied both instant and standard transfer. The app told me I needed to verify my identity. However, when I attempted to do so, it only said Verification Complete I was never asked to submit ** or documents.This is a system glitch. I contacted Venmo support (Ticket #********) and a live chat agent confirmed the issue is due to their automated security system, but said there is no manual fix or override I just have to wait.I cannot send money, cannot transfer to a bank, and cannot pay others. Even trying to send $1 to my business Venmo account is blocked. My funds are completely frozen due to a false verification status caused by a Venmo system error.I am requesting immediate escalation to a team that can either reset the ** verification process or unlock my account manually. This is not a user error this is a system-level issue acknowledged by Venmo support.I would like my account unlocked or the identity verification process reset so I can access and transfer my $535 balance. If that is not possible, I am requesting a full refund to my linked bank account.
Business Response
Date: 07/16/2025
Dear ***** ******** ******* Persia,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo

Customer Answer
Date: 07/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******** ******* Persia
Initial Complaint
Date:06/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Venmo closed my account and are refusing to release my money I had in the account. They state they can hold the funds for 180 days which I looked up and they cannot. I also read a lot of posts online stating they do not release funds after you wait 180 days I just want my money released
Business Response
Date: 06/30/2025
Dear ******* **********,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo

Customer Answer
Date: 06/30/2025

Complaint: 23501561

I am rejecting this response because:

Sincerely,

******* **********
Customer Answer
Date: 07/01/2025
They stated they would respond to me via email and they never sent me an email also I still cannot withdraw my money from the account
Business Response
Date: 08/05/2025
Dear ******* **********,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo

Customer Answer
Date: 08/08/2025

Complaint: 23501561

I am rejecting this response because:
They keep stating they have emailed me and they have not. They will not answer or respond also still have not resolved the issue
Sincerely,

******* **********
Business Response
Date: 08/13/2025
Dear ******* **********,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo
Customer Answer
Date: 08/20/2025

Complaint: 23501561

I am rejecting this response because:
They keep stating they have/will email me in which they have not. I am wanting my account unlocked to I may withdraw the money I have in that account then this can be closed. I will keep filing complaints because they are holding my money and its just wrong.
Sincerely,

******* **********
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Venmo foreign agents have suspended my Venmo account and have been selling my personal information. Just because I asked for a US representative. Then when I call I cant understand them. So I just yell and cuss because you dont have any support and my information is being stolen.
Business Response
Date: 07/07/2025
Dear ******* *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I had purchased something from someone and the only way I could send him money was via Venmo so I made the purchase and months go by he never sent me the stuff I purchased I went ahead and disputed it with Venmo and they approved my dispute and refunded me in my favor they havent approved the remaining items that were the same merchant but I had to pay him in different days to satisfied the balance I owed him Ive been calling Venmo to see updates and why wasnt the others werent approved if it was the same person they said they have to leave notes and wait for the dispute team to approve it also my account got suspended and I sent my drivers license and they havent responded back
Business Response
Date: 07/08/2025
Dear ****** *****-******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

Sincerely,

Venmo
Customer Answer
Date: 07/09/2025

Complaint: 23471340

I am rejecting this response because:
My other two Venmos were not refunded. ******* said its a civil matter therefore, theyre not allowed to refund me. They said that Venmo has to go ahead and refund me those two other amounts.
Sincerely,

****** *****-******
Business Response
Date: 07/11/2025
Dear ****** *****-******,

Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

Sincerely,

Venmo

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Venmo is NOT a BBB Accredited Business.