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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,698 total complaints in the last 3 years.
  • 1,529 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmonis homding peoples funds this is illegal. They are making materially false statements in having their employees say its due to an automated clearing house. Automated clearing house transactions happen same day. Venmo is keeping the funds to clear interest without paying us for it. This is also a violation of the bank secrecy act.

    Business Response

    Date: 08/30/2024

    Dear ************;*****,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 13, 2024 my unused bank account was hit with a 121.00$ Venmo recovery, which put me into the negatives and now also have over draft fees from. After digging through the internet on what this means it seems numerous people have been through the same issue with no resolution. Venmo claims that they are recovering money from a transaction that didnt go through right away. I have matched up all my payments between Venmo and bank and they all show going through between the same day or next day. There was no missed transactions and to make it even better I dont even have a 121$ transaction coming in or out of my account ever! I dont have excess money to pay something back that never happened and now have to deal with overdraft fees on top of that. This is SCAMMING PEOPLE !

    Business Response

    Date: 08/28/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear PayPal Support Team,I am writing to urgently request a review of several disputes that were recently closed against my business, ************ These disputes, filed by *************************** of ******** *************** are based on fraudulent claims.Initially, three of these disputes were correctly closed in my favor:Case ID: ****************** | Amount: $2,400.00 USDCase ID: ****************** | Amount: $2,400.00 USDCase ID: ****************** | Amount: $2,600.00 USDThese decisions reflected the fact that the buyers claims were baseless. However, after I responded to additional disputes, seven other cases were inexplicably closed in favor of the buyer, despite the claims being entirely false and based on fabricated invoices.Here are the details of the seven disputes that were closed against me:Case ID: ****************** | Amount: $3,000.00 USDCase ID: ****************** | Amount: $3,308.00 USDCase ID: ****************** | Amount: $2,600.00 USDCase ID: ****************** | Amount: $6,000.00 USDCase ID: ****************** | Amount: $6,000.00 USDCase ID: ****************** | Amount: $6,000.00 USDCase ID: ****************** | Amount: $3,600.00 USDThe buyer falsely claimed that he purchased *** services from my company, which is not true. *********** does not offer *** services, and the invoices he provided are fabricated. The payments were for web development and design services, which were fully delivered as agreed.Given the inconsistencies in the resolution process and the fraudulent nature of the buyers claims, I respectfully request that these disputes be reopened for a thorough investigation. I am confident that a review will confirm the original decision in my favor.Thank you for your prompt attention to this matter. I look forward to a fair resolution.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has frozen an account with money in it not allowing access to my money. Ive called, emailed and chatted with staff. They asked for certain documentation which was provided multiple times and my account is still frozen with my money in it I can not access

    Business Response

    Date: 08/28/2024

    Dear *********************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After having a friend place 200 dollars on my account with ********************** they froze my account for suspension activity. They ask for my ID an I sent it. Finally I got a message it was unfrozen however, I could not order a debit card from venmo or transfer the money . I called an talk to a team leader from venmo an he ask me who I banked with, I told him an he said I would have my money in 2 hrs. He would call me an that never happened so I called venmo an they hung up on me never would answer my call back an still have my 200 dollars

    Business Response

    Date: 08/26/2024

    Dear ******************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to change the name on my Venmo Business Account. I got in touch with customer service, and the agent helping me guided me to close my business account, close my personal account, then reopen my personal account so I could recreate the business account. For over a month since then, I have been unable to realize any transactions, be it adding a card, a bank account, send money, or receive money. When I got in touch with customer service, I was told my account had a unspecified red flag, and for security reasons there was no way to change it. I was also told there was no way of knowing why the red flag was attached to my account or for how long. When I asked about having the issue escalated, I was told no escalation was possible. So trying to change my business name on Venmo caused me to have a useless account I can't use.

    Business Response

    Date: 09/04/2024

    Dear *************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filed a dispute on July 2. I've still had no updates and no resolution. This is for 267.78$, a large amount that I simply cannot go without any longer. I have reached out to venmo several times and they have been completely unhelpful.

    Business Response

    Date: 08/27/2024

    Dear ********************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had transfered money into my account I currently have with venmo. But since the the day I first deposited I have had almost every transaction that I've had with him declined no matter if I use their service in the app or if I use my debit card. I called your company support and ask them to please fix it and when they say they make an adjustment I go to the bank machine and it gets declined over and over. Every transaction I think there is only been a total of maybe five transactions that have actually gone through and they're excuse every single time is that it's due to their system and they can't fix it. I've asked him if I can just get my money back they told me oh just take it out and every time I tried it gets still gets declined. Now all my money is trapped on there and they blocked my card for almost a week saying that I need to wait until they're security service specialist team can turn my account back on all I want is my money to come off of this account

    Business Response

    Date: 08/27/2024

    Dear ***************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly asked and asked and asked to CLOSE my Venmo account or put me in touch with a human to speak to about finding someone capable of handling this simple request. The time I have spent on this is ridiculous and they won't tell me who the person is that is capable of CLOSING my Account. I would like to know what is going on. I even emailed that there is a small balance on the account, keep it or donate it but CLOSE the Account!!!

    Business Response

    Date: 08/27/2024

    Dear ***********************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 08/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother sent me money and I was unable to transfer my money to my bank account and they took out money they said I owed over $150 and now I have no money, I need help and I have kids to feed and clothe.

    Business Response

    Date: 08/25/2024

    Dear *************************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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