Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I checked my Venmo debit card statement. On it I found two fraudulent charges pending on my account. One for $29.95 to LivingCharmingPrecious and the other for $5.95 to. TrulyCuteBubble. I immediately notified Venmo and they told me that since the charges were pending I had to wait until they were complete. Which I did. Venmo opened an investigation and issued me a provisional credit for both charges. A week later they denied my claim and removed the provisional charges. A look at my Venmo account clearly shows that these charges are fraudulent. My card was and is always in my possession and I never heard of these two Florida companies. I never made these fraudulent charges.

  Business Response

  Date: 08/28/2024

  Dear *******************,
   
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
   
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
   
  Sincerely,
   
  Venmo

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an online order with Temu using my PayPal account and I did not receive the full order. I filed a dispute with PayPal to see if they could seek to get a refund from Temu or if they could stop payment on the purchase because I did not receive items. PayPal failed to assist me with getting this issue resolved with ****.

  Business Response

  Date: 08/29/2024

  Dear ***********************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 4 unauthorized transactions . That took place in ******* 4 hour from my home . I reported promptly. I showed time stamped photos of me at home during the transactions . Two were immediately refunded . One I was told to wait until it settled the fourth they continue to deny. Even though it is the same evidence that got two of them refunded.. everytime its a different reason why . Similar transactions they say . Well how I e never used my Venmo in ******* never a ********* in ******* or even at a ********* near me . So whats similar. The latest is because of a face to face transaction. Well one refunded was face to face and the face to face the get it denied is the transaction they told me to wait on . They dont communicate or read anything or theyd remember. I tired to dispute it but as to wait . This has gone on since July . How can you refund two and not the other two . When I e shown you time stamped photos of me at home during every transaction. I want my money back

  Business Response

  Date: 08/30/2024

  Dear ***********************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12th. I had tried to transfer 969 dollars and 15 cents through venmo. However it was stalled for some reason, I had called customers service and they walked me through "fixing" the issue howrver they had suspended my account without telling me. They said it should come through regardless .only for three days later on they had deleted the transaction from my account history entirely and the money was sent back to venmo and due to the suspension I can't send the money at all.

  Business Response

  Date: 08/28/2024

  Dear ***********************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They suspended my Venmo for no reason I have did nothing wrong. I woke up to venmo account frozen and they wont unfreeze it. I have had this problem before and they took a 2nd review and my account was unfrozen. Please review my Venmo account again. I was reached out by email from a PayPal executive. I will be filing complaints with others companies and getting my lawyer involved pushing legal action if not unfrozen and making public post sharing on social media too all my followers because this long is ridiculous I can send any documents needed Im 100% the legit account owner. even though *** already sent drivers license and bank statements this is ridiculous. please help

  Business Response

  Date: 09/10/2024

  Dear *********************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2024 I transferred $212 out of my Venmo account to my debit card ending in 8865 from *********** I have used this method before without any issues. I used the instant transfer method so I was charged a fee of $3.71 . I noticed that my transfer fee was immediately returned to me which I thought was strange. My money never made it to my bank account. The amount should have been $208.29 .I waited a few days thinking that it might be in my account by Monday. It wasnt. I went to my bank to make sure there wasnt anything going on with my account. They could not find anything.I reached out to Venmo on 8/6/2024 by email because you cant get a real person to talk to. I told them the situation and I was given a tracking number. I dont know why I have it because its done nothing for **** called the number on the back of my debit card to check to see if there was an issue. They could not find where a the deposit was even attempted so I reached out to Venmo again.I keep getting the run around. You cant talk to a real person so you cant get anything resolved. If I email them I get generic responses. It has now been 13 days since I attempted my INSTANT transfer and no one at Venmo is helping.I have money in my Venmo account right now that Im afraid to transfer to my bank because I dont want it to disappear again.Im at my wits end and Im very angry that Venmo can pretty much steal my money and say, Too bad, so sad.I would appreciate any help with this matter.Thank you I have added screen shots showing that I was refunded the instant transfer fee (Again. I dont know why). I have also added a screenshot from my bank statement showing that no deposit was made.

  Business Response

  Date: 08/30/2024

  Dear *************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August ****** a payment was made to a account on ********************** @*******-*****-22 The money was sent to the wrong person we contacted Venmo about the situation and let them know that the payment was unauthorized I started a dispute with Venmo case#******** i attached screen shots with me asking the user to please return the money we have not had a response and Venmo notified us that the claim was denied. After being denied I also placed a police report with the ********** police department case#**-02698 all Im for is my rent money to Get sent back to me if you can please help me in any way it would really be appreciated

  Business Response

  Date: 08/29/2024

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22142786
  
  I am rejecting this response because:
  I believe accidents can happen and this was a accident when I said unauthorized I ment I sent it to the wrong user and the payment was not authorized to go to him yes imade the mistake in pressing send and also made the mistake of using Venmo instead of doing it the old fashion way and buy a money order  guess people dont go on the good faith system when something aint right you give it back!

  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/03/2024

  Dear ****** *******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22142786
  
  I am rejecting this response because: I still feel I am not being heard  and are still not  willing to assist me. Due to this accident I have fallen behind on my rent and car payment trying to catch up on bills I am currently on disability and this Venmo accident is not helping me out 
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22142786
  
  I am rejecting this response because: I still feel I am not being heard  and are still not  willing to assist me. Due to this accident I have fallen behind on my rent and car payment trying to catch up on bills I am currently on disability and this Venmo accident is not helping me out 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/15/2024

  Dear ****** *******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having a lot of difficulty with venmo platform yesterday so I was in and out changing things up trying to figure out a way how to connect venmo to another account or have my money sent to PayPal things were not working I couldn't even change my old phone number I spoke with a representative later on they suspended my account they said I was supposed to get an email I never got an email saying why they suspended my account I guess I'm led to believe that I had too much activity for them so they have Frozen ***** of my money and refuse to unfreeze it immediately I have told them I am in a very bad situation I needed that money to rent a car so that I could take my things from the shelter and try and find another shelter because my last day at the domestic violence shelter is the 17th and they want me to wait until after I'm actually put out before they will unfreeze my funds I've been begging and pleading to no avail I have been so depressed since last night and me talking to Representatives is no good because I'm here in the same thing it's going to take that long by that time I'll be out on the streets and it's my money they won't even let me close the account and just take my money I am so disheartened mentally emotionally physically I can't even walk I'm so out of options I need help

  Business Response

  Date: 08/28/2024

  Dear *******************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22141719
  
  I am rejecting this response because: I do not want my voice to be filed away. It is imperative that when situations like mine arise there is a human component and or interaction and not something for a team to take several days to respond. I was laughed without any financial support for five complete days all of my financial assets were in my venmo account of which I had no way to use funding for transportation food and almost shelter. Mentally and emotionally it took an extreme toll. I would like to know that rules and regulations and guidelines are being put in place in reference to individual cases like my own.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/05/2024

  Dear *******************, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/8/24 I initiated an instant transfer from my Venmo account in the amount of $275 ($270 after their transfer fee) but it never showed up in my receiving account. After contacting Venmo they sent me a Mastercard transaction ID and said this is all the info we have. After reviewing the info I realize that I dont recognize the card number they transferred the money to so I contacted them again stating such. Their response was to suspend my account and will not reply to my emails. I can and have provided every type of identification requested.

  Business Response

  Date: 08/27/2024

  Dear *****************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmonis homding peoples funds this is illegal. They are making materially false statements in having their employees say its due to an automated clearing house. Automated clearing house transactions happen same day. Venmo is keeping the funds to clear interest without paying us for it. This is also a violation of the bank secrecy act.

  Business Response

  Date: 08/30/2024

  Dear ************;*****,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo