Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sell shirts on ******** marketplace. I sold 3 shirts to a person I dont personally know . 30 days later I get a message from Venmo saying they reversed a payment without my knowledge. Basically giving this dishonest person the money he payed me for the goods back to him . I tried messaging them with proof he had contacted me and met with me . They basically said we dont deal with this .this app was met for friends and I should contact him. That sounds like double standard . They should have told him the same thing. I was very disappointed, disgusted I will be using Zelle instead .

  Business Response

  Date: 09/12/2024

  Dear ***** *******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered my phone so it would remember my phone, and have been locked out of my account. Was just paid on this app and now I can not get into my account to retrieve it. No way to contact a person and just sends me in circles in app. Seems very suspicious my account was locked as soon as someone paid me. Is the money still go there? I dont know? I cant get anyone to talk to me

  Business Response

  Date: 09/05/2024

  Dear ***************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use venmo constantly. I am also incredibly challenged financially right now. They legit stole $80 from me and classified the charge of account recovery repayment. I looked online and discovered this is a scam venmo has pulled on other people. I couldn't be more upset and if this is not refunded immediately then I will be forced to take further legal action. I went from loving to hating this company in the span of 2 minutes.

  Business Response

  Date: 09/06/2024

  Dear ***************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted venmo regarding my account verification and they won't unlock my account. I sent them.my.photo ID and a selfie and still nothing. I tried verifying the account another way and I'm unable. To do it. Everytime I call they send me.in circles.

  Business Response

  Date: 09/05/2024

  Dear *********************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a complaint against Venmo (a service of PayPal, Inc.) regarding the suspension of my account and the company's persistent delays in resolving the issue.On June 6th, 2024, I filed a dispute with Venmo for an unauthorized charge on my account. Following this dispute, Venmo suspended my account. ********************** has since credited my account for the unauthorized transaction, but despite this, my account remains suspended.I have made every effort to cooperate with their requests to resolve the situation. I promptly responded to all emails from Venmo's support team and have uploaded my ID twice as requested. On August 18th, 2024, I was asked to provide yet another documenta photo of myself holding my ID. I promptly submitted this as well, but my account remains suspended.Whenever I contact Venmo support for an update, I am repeatedly told that I should receive an email within three to five business days. However, this has happened multiple times without any resolution. This ongoing suspension and the lack of communication have caused me significant inconvenience, especially since I have provided all necessary information and documentation in a timely manner.I am seeking the immediate reinstatement of my Venmo account and a resolution to this matter. I trust that the Better Business Bureau can assist in facilitating a fair and prompt outcome.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.Sincerely,***************

  Business Response

  Date: 09/06/2024

  Dear ***************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo support refused to help me as a customer via phone and told me that I was not any help at all to their customer service ***s. **** went ahead and started being disrespectful and rude and hung up the phone. **** supposedly have a policy that advises customers cannot speak to managers but then asked about their policy, it was stated by the *** that this is something unwritten and should only be told to customers when they understand information was provided in error from the ***, then they hung up. I was hung up on about 3 times for escalating my unresolved issue and was lied and disrespected on.

  Business Response

  Date: 09/04/2024

  Dear ***********************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business transfers money from one person to another. When someone sends you money through Venmo, they claim that you can easily transfer the fund to either your PayPal account or to a bank account. Someone sent me $35, the transaction was confirmed, and the money was in my Venmo account. I tried transferring it to my PayPal account, which Ive had for 21 years and is in good standing. Venmo said the transfer couldnt be processed. I called PayPal they said they had approved the transfer. Because I tried to transfer it several times, Venmo decided it was fraud and locked my account. In order to unlock it, I had to upload a photo of my drivers license and wait a week for them to unlock it! I did that, and they unlocked the account. I tried again to transfer it to my PayPal account. It didnt go through, so I tried to transfer it to my PayPal debit card, another option. Didnt work. I gave up and tried to transfer it to my bank debit card. That transaction failed. I tried a different debit card on another account at the same bank. It didnt go through. I tried transferring in to my bank using my routing numbers. They verified my account using a third party system called Plaid, and Plaid verified my account, but ********************** couldnt process the transaction. My account at the ** is in good standing. After HOURS on the phone with Venmo, they are suggesting that I contact the person who sent me the $35 and ask if I can send it back to her Venmo account and have her give me cash, or ask a friend to open a Venmo account, send the money to her, have her transfer it to her bank, withdraw the cash, and give it to me! After going through several supervisors, they are now telling me that I need to upload a bank statement and ANOTHER photo of my drivers license, and they will take a look at it, but it will take ANOTHER 5-10 business days! They took my money and have tied it up for weeks! They shouldnt be in business if they cant do what they promise to do!

  Business Response

  Date: 09/04/2024

  Dear *****************************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/17/2024 I was buying a private sale vehicle and the seller requested venmo so I deposited $5800 into my paypal account and tried to transfer it to venmo using ****** I was able to get $2500 to transfer after hours of trying to transfer the rest the seller agreed to use **** instead so I wanted to transfer the $2500 I had on venmo back to my bank and it wouldn't go through. 8/18/24 I contacted venmo support and they said my account was frozen , I need to verify my identity . After I supplied all requested in fo and photo of my Drivers license did they tell me it will take them 5days to unlock my account and I can call the following Monday and talk with some one . 8/19/24 I called customer service and they can't tell me why it was frozen and there's no way to expedite the verification to unlock my account and refused to give my the contact of their manager

  Business Response

  Date: 09/03/2024

  Dear *******************, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/13/2024 I made a purchase in the amount of $3600 on clubspoker.com with my venmo credit card which has a chargeback category for "service significantly not as described" the website clubspoker.com advertised two categories of games. Table games, and slot games. When I made the purchase and went to play table games, it was removed from the site but was still being advertised and that was the service I wanted. Talked to site support and no mention of a refund was made.I then attempted to chargeback on my venmo credit card because I paid for a service that I did not get, then August 14th, 2024 that claim was denied. I called customer support and was told "Dispute solutions team denied it" and that was it.This is entirely reprehensible and debasing to the customers of ******************** as a whole. Venmo gave the category for chargebacks as "Service significantly not as described" and when I use it for a perfectly valid reason it is denied and I have no other recourse for seemingly no reason other than they said so.Why am I as a customer using ******************** credit card for its purchase protection in the case of being completely misled by false advertising if I cannot even use it for that? So here I am. Out $3600 because I was falsely led to believe a company I have been a customer with for 5 years would listen to a valid complaint I had about a service that took my money and ran.

  Business Response

  Date: 09/11/2024

  Dear ****** *****,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 
  
  I understand your complaint is regarding the Venmo Credit Card, which is offered by **************. ************** is the appropriate entity to address your complaint. For your convenience, I have provided contact information for ************** below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
  
  Synchrony Bank customer service can be contacted by phone at ************** or by mail at:
     
  Venmo Credit Card 
  P.O. Box 71718
  **************** 19176-1718
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  ******
  Global Customer Complaints & Advocacy
  **********************

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Venmo. My account was suspended since November of 2023. This suspension is caused my funds that were in my account to be on hold. I was told I had to wait 180 days for me to be able to transfer the remaining funds out of my Venmo account. It has been well over 200 days since then. And I am still not able to transfer my funds. I have contacted venmo countless times. And every time, a customer support representative told me that they will submit a ticket to their specialists. And each time, I receive an email saying that they are not able to make my funds available to me. And they will not tell me why. In some cases, they never got back to me. Reminder that it has been well over 180 days. It has been more than 200. I would like my funds out of that account.

  Business Response

  Date: 09/10/2024

  Dear *****************************,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo