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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,666 total complaints in the last 3 years.
  • 1,493 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello My Venmo Account Got Frozen after it got created, This Happened Last 2 Weeks Ago, i tried reaching out to the support team to fix this but they said it was frozen due to my actions and activity in my account.I havent even used my venmo account for anything i tried letting them know this but they kept saying there is nothing they could do as my account has been permanently deactivated. I was left with a Reference ID: #******** I really love venmo and wanted to give it a trial cause my friends and family do use it, i never violated any terms of any kind and i would really love if my account is restored and unfrozen.This is why am here to let you know the issue i have been facing and ask for your help in fixing this, i never violated the agreement between and i, i would be really grateful if you do thank you

    Business Response

    Date: 09/12/2024

    Dear **********;*****,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 7 insufficient funds fees of 32 dollars by my bank. I got these paid shortly after as the charges hit my bank earlier than they usually do and I wasnt expecting them when they hit, and as soon as I was able to got the money in there. I understand that was my mistake, however I was speaking with the venmo customer service team and was lead to believe they were going to refund the charges. They only refunded one despite me saying that it was 7 at first. There are sill 6 charges of 32 dollars totaling 192 dollars that havent been refunded, and this is money I need to survive. I am absolutely desperate and very frustrated because I was lead to believe I was going to get assisted with this but instead was blindsided when only one charge was refunded. I asked to speak to a supervisor on the chat but they would not help me. I desperately need assistance here, and I dont know what else to do,

    Business Response

    Date: 09/12/2024

    Dear ******* *******-******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the communication history I've had with venmo. I'm upset because I've never actually had a working funding method. All the money I received into my account was due to me transferring Bitcoin or getting a refund. And venmo decided to hold my money. I never had a funding source. Yet they wanted me to validate pre paid cards I no longer had. I want my money they took from me.

    Business Response

    Date: 09/12/2024

    Dear ****** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I changed my phone number, I have been having a hard time updating my phone number with them, they want me to send them papers to show my new phone number, I told them that my number is with ******************* LifeLine, there is no papers involved, I applied to LifeLine on the web and they send me the smartphone no papers are involved, I send them the prove that the number is mine has my name and the number from about phone, they still refuse to update my phone number on my Venmo account, the fact ********************** belongs to paypal, I have a paypal account with the same email and has my new phone number, paypal never give me a hard time to update my phone number, so why Venmo doing this?

    Business Response

    Date: 09/11/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time I want to get my cryptocurrency out of Venmo, then Mo seems to see that their temporarily unavailable or that the service is down. This seems to be a violation of some sort, and it seems to happen frequently whenever the crypto market starts going up and people might want to withdraw.

    Business Response

    Date: 09/16/2024

    Dear ****** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent charges on my account due to stolen digital card on returned phone that did not have a factory reset before carrier took possession. $2000 drained,Venmo has denied my claims for refund and all appeals despite all documents requested. Ive now contacted **************************************** to assist with resolution. And now BBB. Poor customer service

    Business Response

    Date: 08/23/2024

    Complaint belongs to Venmo.

    Business Response

    Date: 09/11/2024

    Dear **** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received money via Venmo on Aug 16th for selling my boat. Venmo will not allow me access to my money. I have sent multiple forms of id for verification, spoken to numerous employees through chat, and no one helps resolve the issue. They just keep escalating it to the Venmo specialists which are zero help. This is not $20 we are talking about here, it thousands of dollars. I have never seen so many incompetent people work for such a large company. I want to transfer my money from Venmo to my bank account, thats it! No one there seems to have a clue how to help with this.

    Business Response

    Date: 09/10/2024

    Dear ***********************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has maintained my **************************************************************************************************** I have called, live chatted, and emailed with all levels of support numerous times and have gotten nowhere. It has been almost 2 weeks, and my money is still stuck in there. They say ny account is in good standing but I have no access to my funds. Meanwhile Venmo staff just has their hands in their pockets like they arent holding onto money that doesnt belong to them. Now they have frozen and unfrozen ny account in rapid succession multiple times. Such a disorganized mess AT BEST.

    Business Response

    Date: 09/17/2024

    Dear ******* *******,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a dispute on August 13th on a purchase I made at ************** on May 13th for amount of $63.86. I had purchased a Rug Doctor carpet cleaner and it ended up having parts missing so I returned. As of August 13th I still hadn't received the refund. I filed the dispute and since I've been checking on my dispute and then a Venmo Employee closed out our conversation so I couldn't check on the dispute without having to go through a whole process. They said give them 10 days to figure it out. We'll it's been 10 days and they still haven't finished the investigation so I asked for a temporary credit of the amount $63.86 since they still haven't finished the investigation and I was told they couldn't issue one until next week sometime. Which is not acceptable or right due to the fact I've been waiting since May for the refund! I'm filing this complaint in hopes of having Venmo issue a temporary credit.

    Business Response

    Date: 09/11/2024

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Venmo to make a deposit on a purchase with good and service for protection against fraud. They admit the seller was fraud and denied my refund. Now I have to file appeal now and denying my refund even longer.

    Business Response

    Date: 09/17/2024

    Dear **** ********, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/24/2024

     
    Complaint: 22183041

    I am rejecting this response because:
    This was not for a purchase. It was for a hold of a farm equipment to the seller not to sell the product. Your policy states that a hold for a product or appointment is covered. I purchase my products in cash. Also your company told me not to put a cancel on the transaction with bank which is should have done. Also your company admitted that it was a fake account and put a hold on the money. So where did the funds go? You released the funds to a fake account?. Also you have not even made a offer with me to just meet me halfway. You as a company allowed a fake account to be active and make transactions and do nothing about it. I reached out and Venmo admitted it is a fake account and froze transaction before it was completed. So how do you let the funds to go through knowing that it's a fraudulent charge and account? You are in the wrong for allowing it to go through. I would understand if it was completed and I reported it days later. I reported in minutes and your associate told me not to worry and it's completely fraudulent and we caught it time to stop the transaction. Why would you lie to me. To tell me not to worry and then deny the claim a week later so it was to late for me to contact my bank. My bank told me I've could've put a stop payment for $35.00 and that's all I would been out of instead of $500.00. this is completely fraudulent and knowing on your end it was. My next action is to take this to small claims court. 
    Sincerely,

    **** ********

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