Business Profile
Payment Processing Services
VenmoThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 4,666 total complaints in the last 3 years.
- 1,494 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They suspended my account and they wont open my account and my money is stuck in there they wont let me take it outBusiness Response
Date: 09/13/2024
Dear **** *********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/27/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased clothing from a company, which allowed me to use my Venmo account to pay and the company as well as Venmo did not credit my account back or refund me the money and I sent the items back with proof with the *** label as well as information within my account that shows the money was refundedBusiness Response
Date: 09/18/2024
Dear *********************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:08/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Four unauthorized transactions with merchant firekeeprers after my Venmo debit card was lost / stolen. Venmo approved and reimbursed the first two that were fraudulently done the remaining two unauthorized charges they denied and wont reimburse me. They are for $225.00/$227.50 and the amount $843.20. These two charges happened after the first two in regards to time - that being said how can Venmo reimburse me for the first two but refuse me for the last two. Ive contacted firekeeprers they confirmed everything and told me if Venmo sends a chargeback request they wont accept so my bank can refund me. Venmo still wont refund me - I appealed and they denied telling me that I did it and I am lieing basically. I am not ! They say I transferred money into the account then used the money , they said I dont have any evidence , I believe they are being biased and it is not fair. I am requesting reimbursement as explained in synchrony visa customer is not liable for fraudulent activity $843.20 and $225.00. I request this in a check because after this I dont know if I can belong to a bank that isnt protecting me and my finances.Business Response
Date: 09/16/2024
Dear ****** ******* jr,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/27/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Venmo was closed for no reason and they wont allow me to add a bank card or account to be able to cash out my money!Business Response
Date: 09/19/2024
Dear ******* **********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/27/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased items on VENMO and did not receive anything as it was a scam on ********.Names of VENMO accounts were legitimate. The transactions occurred over the weekend. By Monday I contacted my bank immediately. I put into process a dispute with VENMO and my bank. I also filed a Police Report. I was told by my bank that I needed to deal with the other party for my funds.I would like VENMO to return my funds and to be more resilient as to who they let use VENMO.This person is still scamming people on ******** on the name of *********************!Business Response
Date: 09/17/2024
Dear *****************************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/20/24 I noticed a Venmo transfer on my bank statement from the previous day for $1930. I did not make nor authorize this transfer. My Venmo account was compromised and this money was taken from my account without my knowledge. Someone logged into my account from another location on another device and initiated the transfer. I issued a dispute with Venmo on 8/20 and on 8/27 they denied my dispute.Business Response
Date: 09/19/2024
Dear ***** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/26/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called PayPal to pay a bill due, was scammed by what I thought was a paypal representative thru my venmo account.Person name showing up on venmo is *****.Business Response
Date: 09/16/2024
Dear ***** **********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 23, 2024VENMO SENT MONEY TO WRONG PERSON VENMO MISTAKE!Case Number: ******** Dispute Case ID: ****************** RE; Missing Money $561.00 Transaction ID: ****************** To: ******* *. (Venmo Support)Friday,6/21/24, I received $****** my Venmo account. This day I created my Venmo account.Monday, 6/24/24 I created an account to send a payment. The account payment was setup as ********** with Routing Number ********* for the bank; the bank account number was **********. I sent / transferred the money to my bank account to the above bank account. I had to go the TRANSFER TO: box. In a pull down box , I just pressed pay button prominently is displayed under where money was to be sent.The transaction stated I paid **********, Deposit to checking.Wednesday June 26th, 2024, I looked for the money it was not there.Thursday 6/27/24, I called Venmo asking about the money and was told it takes 3 business days for money to arrive. I stated it already been 4 business days! Friday, 6/28/24, I called Venmo again. I was told I need to check it their problem.After I talked to Venmo TOLD THEM ACCOUNT WAS DELETED. 8/5 THE ****** NAME CHANGED TO FAIRY QUEEN. CALLED AGAIN TO COMPLAIN ANDTHE NEXT DAY ACCOUNT NAME CHANGES TO JPMCHASE.CALED AGAIN TO TELL ABOUT NAME CHANGE. NEXT DAY IT CHANGED TO *******. SOMEONE AT VENMO NOTIFIED THE SCAMMER I WAS ON TO THEM IT FEELS LIKE. AN EMPLOYEE IS MAKING THE CHANGES AS IT HAPPENS TOO SOON AFTER I CALL i JUST GET THE RUN AROUND ASKING FOR MORE ******** IS THEIR COMPUTER SYSTEM.THEY ALSO DENIED THE CONSUMNER PROTECTION TO RETURN MY $561.i ASKED TO SPEEK TO A SECURITY OFFICE AT VENMO AND WAS TOLD TO TALK TO PAYPAL.I NEED MY $561 BACKBusiness Response
Date: 09/16/2024
Dear **** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/26/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just open this app recently, I tested it using **** + with funds from PayPal, few hrs later I attempted to transfer it back and I was rejected. No reason why except a email saying I was suspended, with a link. The link was asking me to send sensitive ID to prove who I was. I was forced to send it to get unlocked. No reason given for this lock. And now I am being told 180 days to get unlocked? What? I like my money back and to close my account now!Business Response
Date: 09/19/2024
Dear ******** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/25/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received $100 dollars from my sister, the account shown the money had hit so I tried several times to pay my bill but the site would not let me send the money. When I tried again it was frozen. I tried to contact them they made it impossible to reach them the few times I spoke with someone the told me a couple ways to fix it that didn't work. Most of the time they would hang up on me. Then when the 5 business days passed they refused to release my money and refused to help me refusing to let me speak with someone.because if this i was forced to live in my car, had no food or gas for my car. For over a week. This matter needs a quick resalutionBusiness Response
Date: 09/13/2024
Dear **** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
Venmo
Venmo is NOT a BBB Accredited Business.
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