Business Profile
Payment Processing Services
VenmoThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 4,666 total complaints in the last 3 years.
- 1,495 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 accounts with **********************. 1 business and 1 personal. My accounts have randomly been frozen since July 27th. They have asked for documents which were immediately sent. I have called countless times and sent probably 20 emails. They assure me that if I send an email I will get a response but they never reply. I call and they tell me that the account is being reviewed by a specialist but they have no updates. It's going on 2 months with NO RESOLUTION. Reinstate my accounts.Business Response
Date: 09/20/2024
Dear Dionysus Skopelitis,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent an ***** payment of $200 on Saturday to ******************* who told me he was a Venmo customer service agent. Someone named **** Bregildo was trying to pay me $75 for an item, but then I was told I needed to pay $200 to get the transaction completed, then I would get my money back. I spent most of Friday night and Saturday morning trying to complete the transaction. $200 was taken out of my bank account, but then the "customer service agent" told me I had to pay an additional $600 to complete the transaction. I refused to pay any additional amount and quit interacting with **** and the Venmo agents. As of now, I have $200 gone, I didn't get the $75 from ****, and I refused to pay an additional "insurance fee" for $600. How do I get my $200 back?Business Response
Date: 09/23/2024
Dear ******* ********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent money they decided to keep for 180 days with no explanation.Then tell me my account has been closed and i must just wait.I would like the option to transfer my funds out or refund the sender which im not allowed to do eitherBusiness Response
Date: 09/19/2024
Dear **** **********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/01/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 17y/o has a Venmo account with $280 in the account. Today I requested a debit card be mailed to me so that my teen can use the debit card to make purchases. When my teen followed the link provided by Venmo to link his Venmo account to the debit card, the account was frozen and his money cannot be accessed. We tried contacting Venmo and they do not have anyone available to help resolve the problem. The only help offered is a AI chatbot that cannot fix the problem. Essentially, Venmo has locked the account and will not allow us to access the money. Please help!Business Response
Date: 09/19/2024
Dear ******** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/01/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my account frozen on aug ******* after crypto purchase I tried to make was denied.I had to send in my photo of my drivers license. I have crypto in my account that I am unable to with draw.I don't know why my account is frozen or closed and I had not had any problems with my account before this. I have called customer support about this and think somebody else was trying to us my account but I only one using it.I would like to with draw my crypto and/or have my account again to use Thank youBusiness Response
Date: 09/10/2024
Dear ***** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 09/11/2024
I reject their response
I was not told before aug 28 that there was problem with my account.
No one else has used my account and all the emails and phone numbers used on my account were mine and verified.
Al the activity on the account was done by me and no one else.
I have been using venmo for 3 years without any problems
I did not do anything wrong with my account and don't know why this happen to me.
This happened after trying to buy btc which I have bought and sold on venmo before.
The btc on venmo came from my paypal account in may 2024 and the reason for that was because was I locked out my paypal account for over a week until that got fixed. When I was able to login back in my paypal account I transferred all my crypto out of the account to ******************** because I was afraid I may not be able login into my paypal account again.
I have would never have transferred my crypto to venmo if I knew this was going to happen.
This is the worse experience and support I have had with a company and has caused me stress/health problems.
I am disabled and need the crytpo for my living expenses.
I don't have any current or past claims or diputes on my account..
I would like somebody to look at my case again to let me use my account again or to let my transfer out sooner than 180 days.
thank youBusiness Response
Date: 09/19/2024
Dear ***** *****,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
VenmoCustomer Answer
Date: 09/20/2024
I reject this response because:
I have used my account for over 3 years now and all account activity, email, and phone number changes done to my account have been done by me.
I have never had any disputes or charge backs on my account. I have bought and sold crypto on Venmo before my account was frozen without any problems.
I have bought less than $125 in crypto in 3 years on my Venmo account and the rest of the crypto came from my PayPal account and was transferred to my Venmo wallet back in May 2024.
I transferred the crypto because I was locked out of my PayPal account and could not log in to it for over a week back in May 2024.
After I was able to log in to my PayPal account again, I withdrew all my crypto because I thought I might get locked out of my PayPal account again, and I did not want to lose access to my crypto.
I think because I transferred a large amount of crypto to my Vemno wallet, it may have caused my account to be deactivated.
I believe I did nothing wrong with my Venmo account and I think that their system made a mistake in closing my account.
I would like to get my account back,thank youBusiness Response
Date: 09/25/2024
Dear ***** *****,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
VenmoCustomer Answer
Date: 09/25/2024
I reject this response because:
I used my account in good faith and I did nothing wrong and I believe there system made a mistake when freezing my account.
I have told Venmo this but they don't care or will listen to me.
There holding my crytpo that I paid for and will not give it back to me.
I would like to request for another review of my account and for me to be able to use my account again and i would like to be able to transfer my crypto back to my PayPal account.
Thank YouBusiness Response
Date: 09/26/2024
Dear ***** *****,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
VenmoInitial Complaint
Date:08/31/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Venmo is holding almost $3,000 of my money and indicating my account will be closed with no explanation. No one will speak with me about the dispute and they simply wont release my money.Business Response
Date: 09/24/2024
Dear **** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:08/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use my Venmo account to order food deliveries. I attached my Chime checking account to ********************** as an alternate payment for Door Dash . My account is being debited twice. Venmo debits for the payment and then take the exact payment out using my Chime account also. ********************** has been doing this for almost a year. I have contacted Venmo several times by email and they refused to investigate, until 2 weeks. Venmo only investigated a few of the charges and the money was returned. I have a total of 28 charges showing my account was debited twice. I requested a provisional credit, since the amount is over $500. Venmo never responded. Venmo requested my bank statements for each claim and then denied my claims saying they never received my statements and i have the emails to prove that i sent the information in the time it was requested. Venmo has also suspended my account which i can't add funds to. I want my money backBusiness Response
Date: 09/22/2024
Dear ****** ********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Under Mastercard Rules, you will not be held responsible for unauthorized transactions if you have used reasonable care in protecting the Card from loss or theft and you have promptly reported to Venmo when you knew that the Card was lost, stolen or used without your permission. Zero Liability does not apply to Mastercard payment cards that are used for commercial purposes, or anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us). In the event that Mastercard Zero Liability does not apply, if you notify Venmo within two (2) business days after you learn of any unauthorized transactions, you can lose no more than $50.00 if someone used the Card without permission. If you do not notify I AM SEEKING MY $843.20 and $275 for two unauthorized transactions that I did not authorizeBusiness Response
Date: 09/20/2024
Dear ***** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I uploaded the Venmo app and was supposed to receive payment through the app. I saw funds received and attempted to transfer them to my bank account. Original amount was $102.00. That was about a week ago, today I pulled up my bank account and discovered that I'm beig charged $59.81 for transfer attempts due to no funds available. Why am I being charged for the transfer attempt if I haven't received my funds yet!? I attempted to contact them through the phoe app, but it leads me through endless questions and the options given are multiple but do not pertain to me. Then when I start chatting with someone, I was hung up on all 4 TIMES I attempted to chat! Their website is not helpful either as there is no clear response to my issues and disputes are only limited to finds already received. According to a complaint filed through the United States of America before the ************************, Venmo is well aware of the confusion to consumers who inevitably get charged for attempts to transfer their payments to their bank accounts once alerted their payments have been received.All I want is to receive my FULL payment without the charges!Business Response
Date: 09/18/2024
Dear ***** A *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:08/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Venmo acct was hacked this month and I call customer service ************ and spoke w/***************** for help. Since 8/20 **** did withdraws from my bank acct taking my acct balance from approx $9400 down to $1400 and an additional $2k from my ************** They involved a friend of mine under the guise of testing the limits and security of my account post hack. After many threats and pressure techniques I was assured that all funds would be returned. I was expecting $1300 & 990. Instead **** took an additional $2450 today. Ive been locked out of my bank account by ********************** twice due to them putting spending limits on my account (supposedly for my protection) which left me unable to put gas in my car and yesterday unable to pay for my groceries. I told them if all funds were+not returned by COB today I would be submitting this complaint. Please help. Im on state retirement and social security (retired from working for state Senator Dr *********************** I feel like a victim. I need to be able to pay my bills and protect my credit score. One of these is a case # and the other Erics ee #ZE5336-8685 VE59112905Business Response
Date: 09/23/2024
Dear ***** ******,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
Venmo
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