Business Profile
Payment Processing Services
VenmoThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 4,666 total complaints in the last 3 years.
- 1,495 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For two weeks straight Ive provided every piece of information they have asked me.Business Response
Date: 09/23/2024
Dear ****** ****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Funds were deposited into my Venmo account and this company has held my funds for more than 5 days. They only communicate via text and email. There is no reason they are holding these funds and refusing to release them. Its the worse experience Ive had with a cash app and unnecessary for them to do this. They even asked for a copy of my ID which I provided. These funds are theres and they continue to hold these funds. I would not recommended this app or company to anyone unless you want your funds stolen. They use the text messaging and emails to stall the process. I feel as though they are a fraudulent company with their own interest in mind as they capitalize of interest and the longer they hold these funds the more interest they receive. They knew I was stranded without my funds but continued to hold them with no viable reason. They are predatory and fraudulent.Business Response
Date: 09/05/2024
Complaint belongs to Venmo.Business Response
Date: 09/23/2024
Dear ***** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/05/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Venmo recently placed a permanent suspension on my account without disclosing the reason. I need to investigate this since I only make periodic purchases, and am assuming my personal information has been compromised. Venmo and PayPal have not been helpful at all in helping me find out why services are now disabled after many years of faithful use. Very disappointed.Business Response
Date: 09/23/2024
Dear ******* *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/04/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An unauthorized payment of $1432. Was taken out of my bank account through **********************. This fraud happened while I was sleeping. I called Venmo and disputed it. 7 days later I received an email saying its normal spending habits. My last Venmo usage was for $10 back on June 1 and the one before that was for $10. So the $1432 that was stolen from me definitely isnt normal spending habits. Ive called them four times and they keep telling me that Ill receive an email but never do. Its going on three weeks now and I still havent received the money stolen from my account.Business Response
Date: 09/26/2024
Dear ******* *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/04/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was locked out of my Venmo account late last week, I rarely use the account, maybe two or three times a year. I had to submit a copy of my driver's license via the phone, did all that last week, I received a nasty e-mail today telling me that the account I rarely use has been terminated by the organization and does not give a reason nor a way to contact them. I only have ***** cents in my account but the e-mail says it will be put on hold for 180 days. I have enclosed a copy of the e-mail I received today.sincerely,**** ********Business Response
Date: 09/24/2024
Dear **** ********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:09/03/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 1st I made a payment from my venmo account. The ******************** account had $1,067 in it at the time. The merchant I attempted to pay returned the check with an additional fee of $50. While I was setting up the direct deposit with venmo it was not clearly stated that money could be moved out of the app with use of the account and routing number. This is not the standard use of a routing and account number. To a consumer it would appear that the routing and account number be used in a standard way. The misleading language appears as though this account can be used for other purposes rather than storing money.Business Response
Date: 09/24/2024
Dear ******* ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:09/03/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I file a dispute on some transactions and venmo suspended my account after I received provisional credit. That I understand. Now they have finished the investigation in favor of me. They won't unlock my account so I can transfer my funds out, they won't respond to my emails or messages. Just flat out ignoring me and wont let me have my money.Business Response
Date: 09/20/2024
Dear ******* ******,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
VenmoCustomer Answer
Date: 09/20/2024
Complaint: 22233338
I am rejecting this response because: Venmo is still holding my funds for no reason. The email they send to me solves none of my problem and they won't reply to my messages. The dispute investigation is now resolved in my favor so I want to know what risk of losing funds do they have now. All they do is lie and give me the run around.
Sincerely,
******* ******Business Response
Date: 09/24/2024
Dear ******* ******,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
VenmoCustomer Answer
Date: 09/25/2024
Complaint: 22233338
I am rejecting this response because: Because my issue still hasn't been resolved. Venmo says they are holding my money because I violated the user agreement but won't tell me how or provide documentation that shows how they came to this determination. The emails venmo sends me say the same things over and over with no evidence to prove there claims. Venmo is violating regulation E of the Electronic Funds Transfer Act as well as other laws by not providing these documents. I just want to transfer my funds out and never use the service again.
Sincerely,
******* ******Business Response
Date: 09/27/2024
Dear ******* ******,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
Sincerely,
VenmoInitial Complaint
Date:09/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged by a merchant on 2 forms of payment. I thought maybe this was an issue within Apple Pay, but after discussing things with ***** customer support - it was an issue within **********************. I created a dispute with this charge on the day I noticed it- days later they denied the claim stating they needed more evidence. I provided this evidence and have still been waiting in a pending status. This charge is $401 and took place Aug 5th. Ive made several attempts to understand why the process is taking so long and just keep getting vague responses. I am sitting on funds I dont have as this was an unexpected expense as it was - especially being charged twice for it!Business Response
Date: 09/20/2024
Dear ***** ****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/03/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The following disputes should not be denied. You approved all of the others from this vendor.See the attached file for the ones that were approved. Refund the $2,600.00 ASAP!Also, the $3.000.00 below is part of the same case.Refund the $3,000.00 ASAP! You can see from your site that all of the payments to ********* ****** and payments sent to Affordable ALL WOOD Cabinets have payment protection.******* ********Business Response
Date: 09/20/2024
Dear ******* ********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:09/03/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 30, 2024 an unauthorized payment was issued to ******** in the amount of $96.00 from Venmo. I did use Venmo to cover a different transaction on this day but not the the $96.00. When you look at my ******** account there is not a $96.00 order. When I reached out to Venmo originally with my dispute I was told I couldn't have a refund because I had used Venmo is the past to purchase ******** orders. This is ridiculous, the company did not do a true investigation to see why my account was fraudulently used. When I asked if I needed to submit documentation of my ******** account, I was told no. I've used venmo for multiple years and never issued a dispute, you would think that would be a hint that this was somehow fradulent.Business Response
Date: 09/23/2024
Dear Celina Green,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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