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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4,666 total complaints in the last 3 years.
  • 1,495 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They randomly froze my account in which I had my crypto and other funds in. I been trying to contact them for over 2 weeks now and did everything they asked for like my id picture and stuff and still no response. I need the money to pay my rent and bills and to maintain my girlfriend as well.

    Business Response

    Date: 10/01/2024

    Dear **** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint regarding the handling of my Venmo account suspension, which I believe was unjust and may have involved discriminatory practices.The issue arose when I attempted to add a bank account to my ********************** account. ********************** informed me that the bank account was already linked to another user. As my wife and I share this account, I realized that this was likely the cause of the confusion. I promptly explained this to Venmo, and they requested copies of my ID, bank statements, and other personal documentation. I complied with all their requests, but throughout the process, I was treated with discourtesy and unprofessionalism by their representatives.Despite providing all requested information, Venmo decided to permanently suspend my account without offering a reasonable explanation or resolution. I find this outcome highly frustrating and feel that I was unfairly treated throughout the process. I also have concerns that there may have been discriminatory factors influencing their decision.Given the circumstances, I am seeking your assistance in addressing this issue and helping to restore my account. I believe *********************** actions were not only unfair but also poorly handled in terms of customer service and communication.Thank you for your time and consideration in reviewing my complaint.

    Business Response

    Date: 09/30/2024

    Dear ******* ******, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    They did re-activate my account and followed up with a personal email to confirm. So i am satisfied with the resolution.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to close my bank account bc my bank misplaced my money. I am now trying to add a new bank account to my established Venmo account. As usual. anytime I need to change any personal or account information, ********************** tells me that is a "red flag". I NEED TO UPDATE MY **** BANK INFORMATION and these jerks are not letting me add my new bank info. I have quickly submitted any information they asked for. So, what is the problem here??? Why is that a red flag??? So now, I have to close my account and can't use **********************, simply bc I needed to update my bank account?? NO. This is unacceptable and I will file a complaint with every regulatory agency I can. You need to allow me to simply update my bank information. I have submitted everything that was asked for! I am so sick of having to go through this every time I need to update information!!!

    Business Response

    Date: 09/25/2024

    Dear ****** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not release funds and suspended my account. Required my last SS#, then my drivers license and now a copy of my bank statement. When I already verified my bank account with them using Plaid. I should not have to also provide my bank statements to them as well for them to release my money. I feel like they will keep making up excuses to not release my money and I keep my account suspended! I even tried to give the money back to my friend but I can not! They accepted the money from my friend and now I cant get the money out! Its been since August 30, 2024. I want my money and then after I receive my money that they are holding without my permission I want to close the account!

    Business Response

    Date: 09/25/2024

    Dear ****** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just started using venmo as a bank and ive had about 2-3 paychecks sent to venmo. As of September 5th at 8:50 am i received an email saying they suspended my account due to suspicious activity even though thats entirely false and thats all they said they didnt go into detail about it. I sent them my State i.d for identification because thats the only way to have your account unsuspended. Ive emailed and chatted with their customer service and they say i have to wait 7 business days but i shouldnt have to wait that long and i refuse to because its MY money. So i am unable to access any of my funds and all i want is my money back from them so i can close my account with ******************** and be done with them forever. Also they are scared to speak with people on the phone, one of their supports i spoke with said the only way to contact the specialist in unsuspending accounts is through email.

    Business Response

    Date: 09/26/2024

    Dear ***** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So they have held my money for *************************************************************************************************************************************** to upload drivers license and a bank statement I uploaded both of those and them to the process restarts . Its so annoying I just want my money

    Business Response

    Date: 09/27/2024

    Dear ***** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to mail stolen debit card replacement to my home. Its been over 2 months. I have emails my personal information such as drivers license to company. In return, AI quick text replies. They are holding my money and NOT issuing my card

    Business Response

    Date: 09/25/2024

    Dear Jenisha Day, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/26/2024

     

    Complaint: 22256539



    I am rejecting this response because: I STILL have NOT received my debit card. Multiple emails from multiple overseas reps telling me different information and keep requesting my personal information. It’s going on October and I still don’t have my debit card nor access to my funds. I am also seeking compensation to my account. 



    Sincerely,



    Jenisha Day

    Business Response

    Date: 10/07/2024

    Dear Jenisha Day, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been back-and-forth with Venmo in regards to an authorized transaction, I had purchased itemes from **** and I had never received them they where never shipped, I have uploaded multiple pics of proof, and they have not fixed this issue there is no way to talk to the dispute team only by email its been weeks now! I am only requesting them to help me get my refund, of $603

    Business Response

    Date: 09/25/2024

    Dear ********* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/31/24 I tried uploading a legit and legal $10 and $5 and another on 04-04-2024 $5 virtual reward code to my Venmo account. I did as directions said. Everything correct. It said funds will be available in your venmo account in minutes. Gave transaction completed code. Well here it's September no money. I have emailed,sent screenshots after screenshots of proof. Called customer service. Different ppl every time. They don't no. Trying figure out. Keeps sending me same questions and asking same information. I spent over an hour on phone today with costumer service. Gave me run around kept muting me talking. Had me on hold for over 45 mins. Hangs up. No I didn't loose service. It's $20. They Can see my account. This has been going on for months. I even called pay-pal. They can't help me. Said it's venmo. They own Venmo. Wouldn't let me talk to a supervisor. I'm just frustrated. Disappointed and feel like they just don't care.

    Business Response

    Date: 09/26/2024

    Dear ***** ****,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:09/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Close to a year ago, my father used Venmos services in order to open up a teen account. About a month ago, all of a sudden I cannot send money to people or pay for things. I can receive money but I cannot use my card or send money to anyone else. My father and I haven't been contacted as to how or why this started in the first place. When we try to get in contact with the company to fix the problem, nothing is resolved. The same thing happened to my father a few months ago where he couldn't send money at all from his normal account.

    Business Response

    Date: 09/25/2024

    Dear ****** *******,

    I am writing on behalf of PayPal, Inc. in response to your complaint. 

    My review determined that this complaint was not submitted on your behalf but on behalf of another PayPal account holder. 

    Due to PayPal's strict Privacy Statement, I am only able to address account information with the account owner. As a result, I cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.

    Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if I can be of further assistance.

    Very sincerely yours,

    Global Customer Complaints & Advocacy
    **********************

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