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Payment Processing Services

Venmo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4,666 total complaints in the last 3 years.
  • 1,497 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have a Venmo credit card account and earned $36.41 cash back from my last statement in June. However, Venmo denied my access to the cash back amount by freezing my account. I have contacted both Venmo and Venmo credit card for a resolution, but they failed to provide one and wasted me a lot of time by replying with irrelevant information. Please help resolve. Thank you.

    Business Response

    Date: 10/22/2024

    Dear **** Xi, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:10/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $150 on Venmo by ************. I did not approve this charge. I just noticed this charge on my account. I am requesting a refund, because I did not approve this purchase.I have contacted my bank and reported this.

    Business Response

    Date: 10/22/2024

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2655$ in my Venmo account and they have locked it and refuse to unlock and pay me my money! The account was locked due to an overdraft on my teen account which now is positive 20$ as well

    Business Response

    Date: 10/26/2024

    Dear ******** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:10/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone disputed three transactions on my Venmo account for $70, $285, $230. I confronted the person and she had her bank, *****, reverse the dispute. Her bank did confirm with her and myself that the dispute was reversed by ********** on July 17. I waited the 75 days but did pay Venmo back for all three disputes to unfreeze my account while waiting for the funds to reverse and I did that in July. Now that we are past the 75 days Ive called multiple times and am being told they have no received funds from ***** however ***** confirmed they completed this in July. I can only get a generic email from Venmo and no confirmation they are trying to get the funds from ***** if in fact they have not received them. Nobody is actively working on my case and instead when I call I get a generic email back. I cannot talk to anyone in the dispute department. I just want reimbursed.

    Business Response

    Date: 10/24/2024

    Dear **** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

  • Initial Complaint

    Date:09/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 4 2024 I have filled a dispute with Venmo on circle k overcharged Venmo keep on putting in the wrong amount of $32.66in the dispute the correct amount is $36.73 is the correct amount which is on the ************* Refund Ticket the Cashier have told me that the $36.73 would be back in my bank account in a couple of hours I have been calling Venmo **************** and sending them the *********************** times and Venmo have not put the$36.73 back on my account since September 4 2024 when I first filed the dispute Venmo have turned down the dispute many times in which this is not fair I just want the $36.73 return to my bank account very soon and I promised that I would never have anything with Venmo again

    Business Response

    Date: 10/24/2024

    Dear ******* *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo user ***** ***** fraudulently claimed that an authorized transaction from 7/2022 was unauthorized. This transaction was agreed upon via contract and text messages which proved this was authorized by her. There were further transactions through Venmo and Zelle between her and I as this was a subleasee and subleasor relationship thats was entered on July 2022. With this claim ***** ***** on September 2024 received a reimbursement from Venmo for ****** via my Venmo account leading me to be ****** in debt to Venmo. This led to my account being placed on hold and will further impact my credit score when this debt is sent to collections by Venmo. Venmo denied my request for information/evidence as well as an option to submit my own evidence which would prove that the transaction was authorized. They have refused further contact to discuss this matter. Venmo never requested information regarding this claim and has closed the case thereby denying my request for an appeal. I would appreciate if BBB would contact Venmo on my behalf before this is sent to collections and allow me to provide the documents that this transaction between ***** ***** and me was legal and binding.

    Business Response

    Date: 10/21/2024

    Dear ******** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a direct deposit process that Venmo did not post to my account. I confirmed with the sender it was sent. I would like my direct deposit delivered to my Venmo account.

    Business Response

    Date: 10/17/2024

    Dear Sandra Smith, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 10/18/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22344429, and find that this resolution is satisfactory to me.




    Sincerely,



    Sandra Smith

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This all began 9/24/24. After attempting to link my personal checking account to my ********************** account for fund transfers, I received an email alerting me to "suspicious activity" and requesting pictures of my ID for identity verification. Sent that immediately. However, shortly thereafter, I received another email stating that my Venmo account had been "permanently banned" due to a violation of their user agreements. I thoroughly reviewed their guidelines and found no terms that I had violated. When I inquired about the specific reason for my account ban, ******* from "Team Venmo" (a joke) responded:"Hello ******, My name is ******* and your case has been escalated to me for further review. We have systems in place that monitor activity on Venmo, but please note that we don't reveal information about our internal systems in order to keep these systems robust. However, I'd recommend looking over our User Agreement for information on our policies surrounding acceptable use and high risk activity. You can find our User Agreement here: *********************************************************. I apologize that we're no longer able to assist you. All the best,******* *. | Account Specialist | **********************"When my account was "permanently banned", there was $90.00 in my Venmo sent to me by friends for our Top Golf trip. I have given Venmo the opportunity to release my funds and us both go our separate ways, but their "customer service" is a joke. This is extremely unfair, and I have read multiple posts from consumers who have had thousands of money stolen from them. At this point it is not just about the money, but the principle. I strongly advise against using PayPal or Venmo. Alternatives like Apple Pay, Cash App, or Zelle are far more trustworthy with our hard-earned money.

    Business Response

    Date: 10/18/2024

    Dear ****** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my account from ******************** got suspended in 2019. i don't know much about venmo, but was purchasing a raft from someone and they asked it i could pay on venmo...so i did...it was supposed to be 6 years old, but it was from 1993 i believe and was damage. i tried to contact them but they had skipped out and i couldn't reach them. contacted venmo and they couldn't help so my credit card people refunded my money. Somehow my venmo account got suspended and i have tried to get it reinstated but they said it was permanently deleted. don't know exactly why ...to this day i don't...buying/selling i suppose but that is what everyone seems to use even **** now. I keep trying to get an account but to no avail....i pay off credit cards totally every month don't owe on house car etc. buy used and pay cash live modestly...never been in jail, am 63 years old and suspended permanently from venmo...my church friends use venmo to collect money to give people and i can't even get an account....people want me to buy from them or sell to them on venmo...i have been using paypal a lot since 2003 and venmo is supposed to be connected with paypal...please help me.All i want is to be able to use venmo as a means of payment. most people are using it over paypal....is that too much to ask?

    Business Response

    Date: 10/16/2024

    Dear ****** ****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 10/17/2024

     
    Complaint: 22340646

    I am rejecting this response because:
    I do not see why i am a risk to have a venmo account...if they look at my paypal account,  credit report, bank accounts and other places, they will see i am not a risk...i don't even know what i was kicked out of venmo for ...no one seems to be able to explain it to me and never has...they just say that i did something of which i was not and am still not aware of.  I got scammed and i am the criminal, just doesn't even make since to me.   i know that venmo is now an accepted payment for **** and is under paypal which i have used since 2003 and i have 100% positive rating with 2226 buys/sells                 Would love to speak with the owner or someone who can explain it all to me and tell me of personal friends they have that have been kicked off and why.   I don't know anyone else that has been kicked off venmo....and reconsider having me be a part of venmo.   i'm sure criminals use it all the time and don't get kicked off...but not this 63 year old lady....


    Sincerely,

    ****** ****

    Business Response

    Date: 10/20/2024

    Dear ****** ****, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

    Sincerely,

    PayPal

    Customer Answer

    Date: 10/23/2024

     
    Complaint: 22340646

    I am rejecting this response because: as of 10/23/24 i have NOT received another response...the note says to contact paypal   i tried that and could NOT reach anyone....can someone please contact me at ************?   i would prefer to talk with the owner, boss, or someone who can explain things to me and tell me what I did wrong and why i am a risk to Venmo.   no one will contact me and all i ever talk to are people who just do the phone and have no idea what is going on or what happened...it appears that no one knows and everyone is just a clueless as me....please contact me...******

    Sincerely,

    ****** ****

    Business Response

    Date: 10/27/2024

    Dear ****** ****, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my brother, ***** ********, $2,024.31 and $50.00 via venmo for him to buy a money order. He was unable to transfer the funds to his bank account because ******************** gave him an error message. He then sent me the funds back, but what I received was $2,012.29. I then received an email from venmo saying that I was assessed a fee for being a "business" and "selling" something to him. I tried contacting venmo multiple times via phone, chat and their email help. No response. I want my $62.02 back. I do not have a business and have used venmo for years without being assessed a fee.

    Business Response

    Date: 10/16/2024

    Dear ******** Connolly *******,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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