Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew into ************* for a conference. The hotel required that I put a debit or credit card down for incidentals. I forgot my other cards except for one and had only planned to use virtual cards. So, I decided to use my Venmo account to transfer funds to the only account that I had a physical card for. Unfortunately, Venmos system refused to release the funds. Their customer service personnel were completely unwilling and unable to help and really didnt seem to care that they were effectively going to force me to have to sleep on the streets of ************* because of a situation that Venmo caused.

  Business Response

  Date: 11/21/2024

  Dear *********** *****,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want Venmo to unlock my account and allow me to transfer $400 from my Venmo balance to my checking account. I tried multiple times since October 24, 2024 at 1:34pm to use Venmo's instant transfer feature but was met with an error message simply prompting me to check my information and try again. I met with my bank, in-person, and they confirmed that there was no transfer limitations on my checking account. The following morning, I managed to transfer a mere $10 on October 25, at 8:24am. This was the last attempt before my account was locked. I received an automated "do-not-reply" email but no explanation, as to why my account was locked or why I was never allowed to transfer my own money in the first place. I submitted a help request via their website, but they did not honor their commitment to resolve the issue within 24 hours. I'm worried I will never see that money again.

  Business Response

  Date: 11/19/2024

  Dear ******* *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in ch 13 bankruptcy.I tried transferring money from PayPal to *********, it went to Venmo. They were unwilling to help me when I called within a minute of the transaction occurring. I explained, the funds were supposed to go to *********************** Id get an overdraft fee. I explained that my Venmo is frozen,inactive & in ch 13 handled by a trustee & should not be taking money by me. Then they applied the $ to the bankruptcy even though I did not authorize it. I asked that the ***** be canceled immediately. Because ********* will charge an overdraft of 15$, Instead of assisting me they violated the automatic stay 4 additional times and collected on the debt charging my Santander without my authorization or knowing for charges back in March accrued before bankruptcy was filed and were included in the case & not to be collected from me. Now my Santander account is negative over 500$ with 4 additional 15$ overdraft charges & Venmo needs to reverse all of these 5 charges immediately so they are not in violation of automatic stay. When they reimburse me for the 5 transactions of *****, ******, *****, *****, *****, also reimburse Me for the 5 x 15$ overdraft fees as I told the representative and supervisor yesterday the money needed to be transferred into ********* as to not have an ********************************** did the exact opposite. I have removed my bank from my account to prevent ********************** from taking any more of my money so when they reimburse me they may email me for my bank information. They have caused more damage than the negative balance. The 30$ was to cover gas &get my daughters lunch- one is 5 & has diabetes type 1. Now I dont have gas to get to work tomorrow to get more $ for groceries for the week either. Venmo didnt care. They should reimburse me for missed work also. That is 250$ and my diabetic daughter has had erratic sugars without money for food. They owe her too Thank you ******** ******* Amount paid including missed work is about *******

  Business Response

  Date: 01/15/2025

  Dear ******** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a payment of $8 for banquet from an unknown person. This transaction was nearly immediately returned as I knew it went to the wrong person. (See pictures below) I received a dispute from Venmo on 10/12 stating the payment sent to me was being disputed and I needed to send info regarding. That was emailed to them 3 times with no confirmation of receiving. I then received an email today saying my account was frozen and $8 attempted to be taken from my account. They claim at this time they can do nothing about the dispute.

  Business Response

  Date: 11/26/2024

  Dear ******* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo continues to keep accounts open with no user activity. Many are requesting the closing of accounts to stop suspicious activity notifications. I followed many of their ID requests to close my account that has not been used for many years even though again suspicious activity has been reported to my email.

  Business Response

  Date: 11/14/2024

  Dear ***** *****,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
   
  Sincerely,
   
  Venmo

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a transaction upon delivery, person who paid me checked that delivery is correct and all items are there and after that paid me with Venmo . Next day he decided to scam me and made a stop payment saying order not received. Venmo without investigation returned him the money

  Business Response

  Date: 11/18/2024

  Dear ********* ***, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ***

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to open up a Venmo account Summer 2024. My daughter helped with as this was the first time with an iPhone or smart phone. My daughter entered in my checking account number and debit card number. We have attempted to link the account to my bank for 2-3 months. The account that is on file linked to my account is not any of my numbers, nor do I know where they got those numbers from. I have called/chat with Venmo on over 15 occasions, I have provided bank statements and copies of my license to prove I am who I am. They have now frozen my account with $300 in it. They told me the account will be frozen until March 2025. I have asked to speak with someone else, I have also asked how can I continue to attempt to resolve this. I have done everything I have ask- sharing personal bank documents and the informed me my account will be frozen. I am at a loss at what to do. My debit card is link, however there is no way to transfer to the money or for me to use the money.

  Business Response

  Date: 11/21/2024

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late at night on 10/17/24, I received the following email: "We have recently reviewed your usage of Venmo's services, as reflected in our records. Due to the nature of your activities, we have chosen to discontinue service to you in accordance with Venmo's User Agreement. As a result, we have placed a permanent limitation on your account. We ask that you please remove any and all references to Venmo from your website and social media accounts. You may transfer the remaining account balance to your bank account, but you will no longer be able to access your Venmo account." I request ********************** please reconsider this decision and double-check my account. As you can see from my account activity, I haven't received any money for any transactions, except for transfers to increase my balance as I've only used it sparingly to pay friends relatively low dollar amounts as well as pay the balance on my VenMo credit card. There are no -- and have never been -- any references to this account on any website or social media account as it's never been used for any business purposes whatsoever. This account is around 10 years old and I'd be completely devastated by a complete termination. I apologize for any issues and if there were any I'm willing to do whatever it takes to get into compliance and stay that way. Can you please look into the history of this account and if there are any issues give me a chance to do whatever I have to do to get it restored? I'm willing to do whatever it takes to be in complete compliance. I love using VenMo, believe this decision to be in error and am hoping to work this out.

  Business Response

  Date: 11/17/2024

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont have much detail. I have a charge through Venmo that went to my bank account for $525.10 Transaction ID ******************* Date Oct 19 2024 03:04 Last 4 digits of the card 1014 This was not a booking that I did or authorized. My account details are: ******************** ***** ****** 09/13/1997 Im getting no response I asked for the investigation details they havent sent it. I asked *********** for proof it was a booking I created since there is none in my account. This is ILLEGAL and FRAUD!

  Business Response

  Date: 11/20/2024

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a venmo account. Sent to small payments of 10 and 1 dollar to see if it worked. Then paid $10 to caesars sports book. Won $95 had it deposited. Now they are saying that that's against the rules. But my best friend has done over 28 different transactions with several sportsbook apps including the same as mine and his account is perfect. But I'm a new player and my account is frozen with $95 in it I can't get out. It's plain out discrimination because I'm a new player.

  Business Response

  Date: 11/12/2024

  Dear ***** ******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo