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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,667 total complaints in the last 3 years.
  • 1,490 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They closed my account, and said they would hold funds for 180 days, yet had no proof of anything when I just received simple direct deposits to my account. Now its been 180 days and they still havent given my funds back. I cant wait another month as the funds are supposed to help support my family and its been over ********************************************************************************************* withdraw it.

    Business Response

    Date: 11/26/2024

    Dear ******* ****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Venmo account t was locked up for 180 days for violating the used agreement. Per venmos user agreement they hold funds left in the account for 180 days then release them to the account holder. I need my money, they have over 20,000$ that is mine and will not release it because they are drawing interest off of them.

    Business Response

    Date: 11/26/2024

    Dear ******* *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business process a refunded transaction that never made it to my bank account after 3 weeks. They would not provide Trace ID records as my bank requested, only "their word" that they processed the transaction. They "investigated" the transaction and found that "they processed" the payment, but would not provide any proof and blamed my banking institution. I lost a significant amount of money and they refused to replace it or assist in locating it.

    Business Response

    Date: 11/26/2024

    Dear Vanskie *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They stole $600.00 from me I was told by a customer that to get my payment from her of $233.06 on her credit card, she only uses Venmo. So she (******* *********, Customer) told me to set up an account with **********************. Then I got a text from Venmo that she had to add $****** ( have all of her texted)to her payment and and I would also have to add $****** to my Venmo account so he would be able to get her $****** back. I told her that this sounds like a scam. I couldnt get the add money to my Venmo account, so I called the support # and spoke to a ******* ******. I had a hard time understanding him, he told me to go to my Bank **** account and transfer it to him, I told him that this feels like a scam, he said it was not, the he tells me he didnt see the transfer and screen print to him, then he said I didnt add Refund in the notes and I should too it again, again I said this feels like a scam, again he said it was not. Made another screenshot and sent it to him. I said I wanted my original )****** back in my account, and want to see the other $****** in my Venmo account. He said that if I wanted a refund that I would have to pay another $700.00 dollars for a Governmental Approval Form fee. I told he that this a scam and I want my money back into my banking account, I repeated this many times to him, he told me that this is a new procedure. I would have to pay the $700.00 first before I got my money refunded back to me, I told him that he wasnt going to get a dime more from me. I was angry. He threatened me with blocking my banking accounts and sending me to the ***. I told him that I was going to report this to the Better business Bureau and fill out a Police Report. I have copies of all of the texted conversations between him and me and also from ******* ********* if you need copies

    Business Response

    Date: 11/26/2024

    Dear ****** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo froze my account, then unfroze it claiming all done. I go to use card and boom refrozenEach time taking them 5 or more days to even answer an email. I have a lot of money in my account and a fat lawsuit is going to follow this Theifs

    Business Response

    Date: 11/26/2024

    Dear **** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 12/06/2024

     
    Complaint: 22500379

    I am rejecting this response because: they still have not assisted me in getting my money out of Venmo they continued to prolong me getting my funds and constantly do what they are doing where they just give generic responses instead of someone actually helping me. I just want my money out of Venmo and to close the account but they refuse to assist me in doing so 

    Sincerely,

    **** *****

    Business Response

    Date: 12/11/2024

    Dear **** *****, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Used Venmo since 2019. When I created the account I was married with the legal name of ******* *****. After getting a divorce in 2022 I legally changed my name to ******* ****** on 06/1/22. I updated my account to reflect this change of name but they never actually changed my name of the debit card they issued me. On 10/19/2024 they sent me an email stating my account was frozen & I needed to upload my Driver license to verify my identity. After doing so, they responded on 10/22/24 stating my account had been deactivated & the amount balance of 2,571.05$ would be held for 180days.despite my repeated request to recover my funds. Once the ************************************* on how to retrieve my funds. They simply stated I had violated their user agreements, but wouldn't tell me how I had done so. Or allow me access to my funds after repeated requests.

    Business Response

    Date: 11/21/2024

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:10/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I just made a Venmo account like 3 days ago and my account was complete frozen right after I got funds sent to me to buy my son some diapers which was ($40) so after I called them and they told me I had to upload my ID which I did the same day I received a email yesterday morning saying my account will be suspended and closed and my funds wont be released until 180 days which I find ridiculous. The account was new and I just got my sibling to send me money to help buy my son diapers because Im a single mother of 5 kids. Venmo needs to stop its no way they should be able to keep people money even if they closed the account

    Business Response

    Date: 11/21/2024

    Dear ******** *****,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two separate, back-to-back fraudulent transactions were made on my Venmo account, one for $20 and one for $40, which I disputed on 9/26/24. Two days, later, on 9/28/24, Venmo denied the disputes. All correspondence and screen shots are attached. Venmo denied each dispute on the grounds that "[b]ased on our review, we found this transaction is consistent with your payment history." *********** also indicated that if I'd like a copy of the documentation it used in the investigation, I should contact Venmo via email at **************************************** I did that twice and, to date, have not received any response. I do not know the individuals to whom the payments were made. To deny claims because the transactions were purportedly "consistent" with my payment history -- in what way exactly? because I make small payments to friends and family similar to what I imagine many people do on Venmo everyday? -- without contacting me for substantiating information, without giving me an opportunity to appeal, and without even providing documentation of the denial is bad business at best, and fraud at worst. How many claims does Venmo routinely deny without basis and how much money has gone to fraudsters? Venmo does not take fraud seriously nor does it value its customers.

    Business Response

    Date: 01/28/2025

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,My name is ******, and I am a junior in high school. I recently had a bad interaction with Venmo (october 20th up until now), and when I was lost for ideas, I was told to come to BBB. I lost about a hundred dollars, and Venmo refused to cooperate. This was money I had received for my birthday, and it went into a bank account that was not mine. I am aware that it is incredibly hard to fix these types of issues, however, Venmo was completely unresponsive. I am just wondering if you would be able to help in some way or another. Thanks!******

    Business Response

    Date: 11/29/2024

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 12/04/2024

     
    Complaint: 22495365
    I am rejecting this response because: Venmo emailed me to say that it was my fault since the money was sent to a bank account that I provided, which is not true. I called my bank to confirm that the specific bank account the money was sent to was a scam, and I was told twice that I did not have access to that account and that it was not in their system. Both accountsthe one belonging to me and the fraudulent oneare under ****. **** has access to all my bank accounts and confirmed that the account to which the money was sent does not belong to me. Please let me know what the next steps will be. 

    Sincerely,

    ****** ******

    Business Response

    Date: 12/10/2024

    Dear ****** ******, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Venmo account was charged $150 from a grocery store in another state and I called within minutes to dispute and cancel the charge. Venmo absolutely refused to help me stop the charge and told me I have to wait for the transaction to finish before I can even dispute the charge. Absolutely ridiculous that the charge couldn't be stopped at the moment it happened. I will never do business with Venmo or PayPal again.

    Business Response

    Date: 11/21/2024

    Dear ******* *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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