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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,667 total complaints in the last 3 years.
  • 1,495 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have direct deposit of $550 sent to my venmo account 2x per month. The last payment hasn't reached my venmo account even though it was sent with no explanation and no one will respond to my emails. I need my money!

    Business Response

    Date: 11/28/2024

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My direct deposit was sent to my account and it never posted to it . I want my money back . I cant get anyone on the phone to assist me. Ive been getting my paycheck deposited into this account for a year and this has never happened.

    Business Response

    Date: 12/03/2024

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I included the correspondence in my uploaded information emails and the referral number. *** also contacted resources such as expert in the field. No one seems to be able to help me rectify the situation the outstanding balance with PayPal if it if it is what they state which I am unable to see due to by PayPal account being suspended as well now, how am I supposed to pay anyone if everyones holding my money

    Business Response

    Date: 11/28/2024

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo My information Venmo associated email : ********************* Venmo associated phone # : ********** My name : ****** **** Bank card associated to venmo : ****0161 Hi there are many claims of Venmo taking people's money hostage and I do not intend to be one of them. I currently have $636 dollars in venmo and I randomly got my account frozen due to what I believe are disputes with the company ****. These disputes have gotten my money refunded due to the packages not ever being delivered to my address. Venmo asked for my Id verification but they do this exact same thing to people and never follow through with unfreezing the funds. I NEED IMMEDIATE HELP in this matter as Intended to use this money for rent in nyc. Even if I can get a temporary unlock of The debit card associated to me that would be great.

    Business Response

    Date: 12/01/2024

    Dear ****** ****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 12/04/2024

     
    Better Business Bureau:

    I already resolved this issue with the business directly and I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account is currently frozen. I have sent all of my information in. Its been two weeks and my account is still frozen. I have sent in my ID. And I changed my password.I was given a $150 credit on my account. I need to regain access to my account.When will this occur, as it has been two weeks? Thank you.

    Business Response

    Date: 11/27/2024

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a direct deposit that was supposed be deposited on 11/04/2024 and the deposit never showed so I messaged Venmo through their app since that is the only way to contact them, who the deposit was supposed to go through and they told me they have no clue as to where my deposit is and said that they would look further into it. Got a message back the next day say that they still dont know where my deposit is. So I checked with the unemployment office for Nebraska again and they gave me information stating that the deposit was sent to the bank and that they were holding on to the funds and not letting it go through. Now I am beyond furious that this so called company lied and acted clueless to taking money and holding it. This is not right and I will let everyone know that this company is a scam and that they hold consumers money

    Business Response

    Date: 11/27/2024

    Dear ****** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My niece sent me $300 through Venmo with correct email address. Venmo took the money and never delivered it to me. Venmo is not trustworthy.

    Business Response

    Date: 11/28/2024

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 12/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me but there is nothing I can do about Venmo very bad customer service.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed 2 separate transactions by Venmo to a receipient who never sent me my items. While I am aware this is my fault, there is an inadequate system set up by Venmo for ways to address this complaint, share the username, to make sure this persons count is restricted so they are unable to do this to someone else. Venmo has a customer service number that you can get hold of a live person and the chat feature is not much better. Venmo should be more vigilant in not letting a scammer scam again. They have already done this to at least 2 people.

    Business Response

    Date: 11/28/2024

    Dear Art ********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to log in to my Venmo account because I changed my phone number. Ive asked Venmo to update my account with my new number and allow login with my email, so I can access my funds. However, the Venmo team has not accepted my valid **** authorization, non-**** passport, and Medi-*** health insurance, even though I am an asylum seeker in the **** I urgently need a resolution today to access my funds or be able to log in to my Venmo account.

    Business Response

    Date: 11/30/2024

    Dear ***** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a account with them, I've tried to transfer my money out and the accounts frozen. This is the 4th time. And I have been transferring my money to a paypal account same one every time. And then every time it's a 3-6 day wait while my wife and kids suffer

    Business Response

    Date: 11/30/2024

    Dear **** **********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

Venmo is NOT a BBB Accredited Business.

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