Business Profile
Payment Processing Services
VenmoThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 4,667 total complaints in the last 3 years.
- 1,494 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to access my funds in my account, but my account was frozen. It never sent me an email to unfreeze my account, but somehow I got in touch via email with customer service. It has been about 2 months now and my account is still frozen after the fact that I have taken all of the necessary steps to unfreeze my account (verifying identity, sending picture of ID) multiples times. After doing some research online, I have come to the conclusion Venmo is a scam and there are HUNDREDS of people who are and have been having the same problem. I just want my money off and the account can be closed for good.Business Response
Date: 12/01/2024
Dear ****** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:11/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
, I am submitting this formal complaint regarding the abrupt and unjustified closure of our Venmo business account. Additionally, while I currently maintain a personal account, I would prefer to merge both accounts into a single, unified business account.Our business account, established in December 2023, was suddenly suspended and closed without prior notice on October 1, 2024. Until this event, there had been no issues, notifications of deficiencies, or client complaints associated with our account.The ********************** Business account in December 2023 to facilitate transactions related to digital product orders and professional coaching services. These services are provided as ordered, with variations in price and duration as per client needs.The account closure, initiated after many successful transactions, is both puzzling and damaging to our operations. ******************** is a limited liability company with no negative reporting history, as confirmed by our clean DUNS number and positive standing on *******. We also maintain solid relationships with our banking institution and clients. As a result of this sudden suspension, a total of $4,763.77 remains frozen and inaccessible.Business Response
Date: 12/12/2024
Dear ***** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:11/07/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,On October 21, 2024, I visited ************** in ************* and attempted to get a cash advance of $2,103.95. I presented my card and entered my PIN, but due to unforeseen circumstances, I was unable to receive the cash. The casino manager provided me with a receipt, confirming the transaction had been authorized, though no cash was received. This receipt also indicated that the funds were processed by **************, the entity handling Caesars transaction processing.Since then, I have disputed this transaction with Venmo a total of seven times. Despite my persistent efforts and documentation, Venmo has denied each dispute, directing me to *** Technology for verification. Upon contacting **************, they provided written proof that they attempted to return the funds to Venmo twice, only for Venmo to block the reversal on both occasions.On November 5, 2024, I received a letter from ************** confirming these reversal attempts, which I promptly shared with Venmo. Despite providing this proof multiple times and conducting three-way calls between Venmo and ************** where *** representatives explained the situation, Venmo has repeatedly refused to resolve the matter, often requesting the same documentation that I have already provided.This ongoing issue has created significant stress and inconvenience, and Venmos lack of responsiveness leaves me with no alternative but to seek assistance from the ***** I am prepared to provide copies of all related documentation, including: 1. The initial receipt from ************** 2. Correspondence from ************** confirming attempted reversals 3. Records of my communications with Venmo, including submitted dispute forms and responses If this issue is not resolved promptly, I may also be forced to seek legal recourse, as this situation has led to an unjustified withholding of funds.Business Response
Date: 12/03/2024
Dear ******* ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:11/07/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business practices of Venmo are not appropriate and the management of how accounts are frozen is done improperly. My account has been frozen twice in the span of one week and I have provided my identification 3 times. It is still not sufficient and they are continually requesting additional information which I do not feel comfortable in providing any longer. They are now threatening to hold my money for 180 days. I want my account unfrozen, money mailed to me, and the account closed.The only way to resolve this process is through an account specialist that is only able to be contacted through email or messages. They can contact you anywhere from 3-5 business days. There is no direct communication available. Arbitration information is also not readily available. If the funds are desperately needed there is no way to get to anyone specifically that can help you. The number provided is only for customer service who is unable to help you as well. This seems like a fraudulent type of activity to keep money in the Venmo system and no one can access or transfer. The activity I am talking about happened from Nov 1 to Nov 5 of 2024. I have access to my previous transactions and there were in no way different than the ones of the past week. The transactions in September were larger and more frequent and I was able to get access to my funds then. I haven't done anything against there user agreements. I would like to get my funds as soon as possible.Thank you,**** ******Business Response
Date: 11/29/2024
Dear **** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:11/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter was trying to open a teen account ( she just turned 13 ) when putting in phone number she mistakenly was putting my phone number instead of hers . It Froze My account and my sons teen account . I submitted my ID / Drivers License on Monday the 4th and its now Thursday The 7th. I desperately need my funds for Bills. The Balance in my account is. $981.92 and my son ****** *** ******-******** linked account thats also frozens balance is $489.07. Please HelpBusiness Response
Date: 11/29/2024
Dear ******* ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:11/07/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 5, 2024, Venmo deposited a payment for $291.03 into my account from someone that I did not know. The person had paid $300 and Venmo took out a seller transaction fee of $8.97. The payer placed a Venmo request for $290, saying that they "obviously paid $290 accidentally. It would be much appreciated if you could please return it".I am aware of this scam (and the person's Venmo name looked suspicious), so I looked up the issue on Venmo help. The documentation said to not pay someone I don't know, and it said to report the issue. I reported it and I denied the request from the payer. The payer filed a dispute and Venmo is charging me $16.97 in seller fees and they have frozen my account because all I had in my account was the $291.03 that was originally placed there. I find this issue to be a fault of Venmo's because 1- Venmo does not give the option to accept or reject a payment. The payment came into my account whether I wanted it to come or not 2- Venmo does not verify that payment recipients are sellers before allowing someone to select the option "Pay for Goods or Services" Without having these checks in place, someone like myself can end up owing money for being the target of a scam - even if they did not do anything except have an account. I am asking that Venmo waive the $16.97 fee that they are charging me, and I'm asking that they unfreeze my account.Business Response
Date: 11/28/2024
Dear ***** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoCustomer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:11/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account will not let me add or transfer money. All banks and cards are validated. I have contacted support SEVERAL TIMES. NO RESOLUTION!Business Response
Date: 12/02/2024
Dear ********* *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:11/06/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use Venmo for Direct Deposits. I was expecting a directe deposit for $1,154.49 to hit my account Monday, November 4, or Tuesday, November 5, but it has not. I confirmed with the depositor the $$$ was sent to my account. I cannot get a response from Venmo. I've called 6 times, no option to speak to a live person. I've emailed, filed a complaint. Only an automated answer, nothing else. I NEED MY MONEY. I WANT ANSWERS NOW OR I WILL FILE CHARGES AGAINST THEM.Business Response
Date: 11/27/2024
Dear ***** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:11/06/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im bought bitcoin tried to send to my external wallet. I passed all the verifications but it would not let me send. So I sold the bitcoin back to get my money back and now theyre holding my money. It seems to me like they did that to force me to sell so they can make more money on fees associated with selling the bitcoin back, they dont make money if I send another wallet which is what I was trying to do for investing. I am losing money on investing because bitcoin is on the up and Ill lose out because they are holding my money.Business Response
Date: 11/27/2024
Dear ***** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
Sincerely,
VenmoInitial Complaint
Date:11/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account for my ********************** credit card was frozen because I missed a payment. I am now trying to pay off my balance, but its impossible. Ive searched the app. I cannot find a contact form anywhere although they say there is one, I called the phone number, and Ive chatted with a bot. It is absolutely impossible to get in touch with anyone. I have also searched all my emails and cannot find one with directions on how to clear this up.Business Response
Date: 11/27/2024
Dear ***** *******,
My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product.
I understand your complaint is regarding the Venmo Credit Card, which is offered by **************. ************** is the appropriate entity to address your complaint. For your convenience, I have provided contact information for ************** below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
Synchrony Bank customer service can be contacted by phone at ************** or by mail at:
Venmo Credit Card
P.O. Box 71718
**************** 19176-1718
Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
Very sincerely yours,
***
Global Customer Complaints & Advocacy
**********************
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