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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,879 total complaints in the last 3 years.
    • 1,499 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In addition to purposefully disconnecting me twice (****) and refusing to fulfill my simple request, they are making it difficult to obtain all of my transactions for 2024. The reps are difficult to understand, won't help, and they keep pushing off to their AI chatbots.

      Business Response

      Date: 03/11/2025

      Dear **** ****,  

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction and concern with Venmo's handling of unauthorized transactions that occurred on my account, username @Starlove-Annulysse. Specifically, on February 17th, I noticed two unauthorized transactions. The last legitimate use of my Venmo account was on August 19th of the previous year, clearly indicating that these transactions were fraudulent.Upon discovering these transactions, I immediately filed a dispute with Venmo, expecting a standard investigative process, including requests for any relevant evidence such as screenshots or additional account information. However, Venmo's response was not only inadequate but also lacked the basic due diligence expected from a financial service provider. They failed to request any supporting documentation, such as screenshots of the transactions or account activity, which is a standard practice in dispute resolution processes. Instead, they dismissed the issue, advising me to resolve the matter directly with the recipienta suggestion that is nonsensical given the transactions were unauthorized.Furthermore, the interaction with the merchant involved added to the distress, as they resorted to inappropriate and offensive language on Venmos platform. Venmos failure to intervene or provide support in mediating or addressing this behavior is indicative of their poor customer service and lack of effective oversight.The lack of proper investigation and customer support from ********************** has not only left me financially disadvantaged but also deeply concerned about the security and reliability of their service. I am seeking immediate intervention to obtain a full reimbursement for the unauthorized transactions and for Venmo to review and improve their dispute resolution process.

      Business Response

      Date: 03/13/2025

      Dear Star Annulysse, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:02/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had almost $400 sitting in my Venmo account that I cant access due to them suspending my account for unknown reasons. They have said its because of not following their terms and agreement which wasnt true because I rarely used my Venmo account. I can take the account suspension but Id like access to the money in my account before they try to close my account making me lose the almost $400 thats in my account

      Business Response

      Date: 03/06/2025

      Dear ********* ******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a long time customer of **********************. So long that my username is just my actual name. I sent a contractor a payment and without warning or explanation of any policy violation Venmo chose to suspend my account. Upon asking for clarification of a policy violation, they decided to cancel my account altogether without explanation.

      Business Response

      Date: 03/05/2025

      Dear **** *******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I recently made a purchase from a seller for multiple items, using Venmo as the payment method due to its Goods and Services feature. Unfortunately, I was scammed by the seller, who failed to ship my package for eight days despite having received the payment. In response, I opened a dispute and contacted the seller. The seller assured me the next day that the package had been shipped and asked me to close the dispute, which I did, hoping the matter would be resolved. However, the package I received contained only an empty sunglasses ******* address the situation, I reached out to Venmo to reopen the dispute or initiate a new one after the seller blocked me. I was informed on multiple occasions that a manager or supervisor would contact me within ***** hours. However, this has not occurred. I called again today to resolve the issue, and each time I was transferred to a manager, the call was disconnected.The dispute involves $650, a significant amount of money. This is the first time I have ever had to initiate a dispute, and I am extremely frustrated by the lack of assistance. I utilized the Goods and Services feature for the security it provides, yet I have been unable to reach anyone for support.I kindly request immediate assistance in resolving this matter.Sincerely,****** ******** ************************** ************

      Business Response

      Date: 02/28/2025

      Dear ****** ********, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Closed my account that I just opened , with no reason , theyre holding my money , Im homeless and hungry I need that money I was tryna get it out long before they closed my account. Customer support is horrible

      Business Response

      Date: 03/06/2025

      Dear Savaughna *******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the morning of 12/27/2024 I woke up to an email from Venmo stating i authorized a transaction in the amount of ******* to one of my friends which in fact i did not authorize. When I called my friend he told me there wasn't anything in his Venmo account. So at that point I filed a dispute with Venmo and my bank ********** as well as my friend also filed a dispute with Venmo.(Dispute Number VM-R-IJX-*********) I HAVE BEEN GOING AROUND IN CIRCLES WITH THESE PEOPLE AND COUNTINUE TO KEEP GETTING THE RUN AROUND. Venmo has the money and is refusing to resolve this issue. They informed me they have 5-7 days to resolve and its been well over 30 days. I have tried to get a hold of Venmo's fraud department only to be told that they don't accept calls. This is unacceptable and illegal in my opinion. I am reaching out to you guys for desperate help. Please reach out for any additional information that is needed to help. Thank You

      Business Response

      Date: 02/26/2025

      Dear ***** *****,  

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

      Customer Answer

      Date: 02/27/2025

       
      Complaint: 22888879

      I am rejecting this response because:
      Venmo has not corrected the problem. They blame my bank for the issue And refuse to resolve the matter   I have given them every last proof of that I did not authorize the transaction yet they refuse to help me  they continue to treat me as the criminal. I cannot even get them to close my account  Horrible business they are thieves and allowing theft through their platform as well as wire fraud  

      Sincerely,

      ***** *****

      Business Response

      Date: 03/02/2025

      Dear ***** *****, 

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

      Customer Answer

      Date: 03/03/2025

       
      Complaint: 22888879

      I am rejecting this response because:

      Nothing was resolved other than continued excuses made by PayPal/Venmo. They continue to blame instead of taking responsibility for their actions. ******** company to deal with. The only reason they are even reaching out to me is because I have filed this formal complaint with you guys. 

      Sincerely,

      ***** *****

      Business Response

      Date: 03/07/2025

      Dear ***** *****, 

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

      Customer Answer

      Date: 03/07/2025

       
      Complaint: 22888879

      I am rejecting this response because:

      Its excuse after excuse after excuse.  Look you guys stole or allowed someone to steal from me. And now you want to act like its my problem. Well guess what. This is YOUR problem.  Answer up to your issues with your company allowing wire fraud and theft. 

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent money as a good/service rather than a friend/family payment. Had the money "refunded," rather than reversed, as recommended and executed by ************************** tax season, I was issued a 1099k. Venmo is incompetent. Their app chat service hangs up with every single reconnection they need to do to "fix" problems, which never get fixed due to the malfunction of the app.Their customer service phone number must be tricked into connecting you to a human by pressing "0" over and over.Thus far, Venmo has erroneously refunded instead of reversed a payment, and they have now made tax season an even bigger headache than normal. Totally unacceptable business policies and procedures.

      Business Response

      Date: 02/26/2025

      Dear ****** ******,  

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business accepted money into my account but through various errors of their system would not allow me to withdraw the money from my account. The only method that would work was to buy paypalUSD which I did so that I could send the money to my PayPal, but when I did it told me there was an error and that they were unable to complete the transaction. Since they were unable to do it I attempted to transfer it back into my account but after I did I received no money. After checking I see that my money is pending for 6 days, something I was not made aware of beforehand. I tried to contact customer service but their chatbot was unable to understand my request. I waited tried several other numbers and finally got in contact with someone. They then took more than 45 minutes of my time to tell me that there was nothing that could be done but they wished they could. We both wished they could because that money was going to be how I buy food and pick my kids up from school. The wishing didn't work and they told me there was nothing they could do to give me my money back... Besides wishing.

      Business Response

      Date: 02/24/2025

      Dear ********* ********, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was having problems with my debit card so I contacted customer service and requested a new debit card they refuse to send me one. They suggested I transfer my friends doing outside source so I transferred my funds from my account with them to another account in my name and had no problems. Then when my SSI check hit the account this month for the month of February I tried to transfer the funds to the same account and ******************** froze my account. They asked for verification of who I was so I said the verification. Now they are refusing to issue me a refund check of my funds in my account. I have bills that need to be paid and they will not send me a refund check even after I requested it.

      Business Response

      Date: 02/27/2025

      Dear **** ******,


      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.


      We're here to help, so we reviewed your concerns and responded to you directly via email.If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.


      Sincerely,
      **** *.
      PayPal

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