Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Venmo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo has suspended my account said I've already used your terms but won't tell me what user terms that I violated along with closing my account they have put my funds a total of $3,000 on hold for $180 days that's 6 months and the money that they are holding was deposited by **************************************** for disaster relief or repairs to my disabled son's room from the hurricane. Not to mention my 6 year old died in a hospital room all alone because Venmo wouldn't release my funds so I could drive 2 hours away to get to him at the hospital. And now he's been dead for 18 days and I can't plan a funeral for him and put him to rest because they have every dime that I have to my name locked down. And the disrespectful some b****** keep sending me the same email over and over. They don't even have the decency to type me a different f*** you notice.

  Business Response

  Date: 09/08/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to let Venmo know that some suspicious activity was going on with my account. Responded to their email asking for identification for verification purposes. After providing they suspended my account with no clear answer as to why other than copying and pasting the user agreement. Sent an email August 7th since that is the only way to talk to an account representative asking if there was any way to reverse the decision of account suspension so I could gain access to my $200 that they let me deposit while my account was frozen and holding my money for up to 180 days I needed to pay a bill with that money which was the purpose of the deposit to be fine with. The unusual account activity was not done by myself. I had no idea anything was going on until one of their other users called me to let me know. Now because I let them know there was a problem I am being reprimanded.

  Business Response

  Date: 09/15/2025

  Dear ****** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was the owner of the account we used for our business, ********************** He passed away in 2022, and recently someone who still owed us money as requested through this Venmo account paid. But ********************** would not allow me to transfer the $225 to the bank account attached. They requested that I send death certificate, letter of administration of the estate, and my ID. Now 2 months later, they say they cannot send the check to a PO Box, and when I sent an email to them to add another address, it came back as "unmonitored mailbox". Now I have no resolution at all. They have already closed the account and I have no access to it. It really sounds like a scam to get my personal information!

  Business Response

  Date: 09/10/2025

  Dear ******** ******, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, My name is ***** ******, *****-******-4 is my account with ************************* May 23, I paid ******************* in ** ****** for work I had in my kitchen.I believed this was the company that did the work. However, 18 days ago, I discovered that it was not the company. **** ******@HonestElectric was actually the company that did the work. I paid him on in August when he alerted me to not being paid. I emailed through Venmo the first company to amend the situation and have not heard back.What can be done

  Business Response

  Date: 09/11/2025

  Dear ***** ******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  
  

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped payment on a Venmo charge immediately when I realized it went to someone I did not know. Venmo then said they sent the funds as a courtesy to me now want me to reimburse them ******

  Business Response

  Date: 09/10/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12, 2025, Venmo notified me via email that my account had been closed and the $50.00 balance had been sent to escheatment (**). I have been checking NYS Unclaimed Funds for 6 months and it's not there. I tried calling Venmo and was met with a rude unhelpful response. How do I get my money?

  Business Response

  Date: 09/07/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a truck driver who did a load to ******* to a storage Unit. When I arrived the company tried to pay me in ***** and there transactions declined several times. It is the policy to not unloaders touch items off my truck until Im paid. I drove 3hrs to this locations they said go to locker 40 it was empty with a lock it did not have a lock on the pad at all. So I called them and it ended up being locked 4 they only said they can pay me in Venmo so I created a account right on the spot and they sent payment of $200 to the Venmo I called Venmo told them I thought I was being scammed they told me the payment will come to me unless I return it to them. A few days later the company put in a dispute and Venmo gave them the money. I sent in the right information proving that the company was scamming me and they still denied my appeal. Im upset I drove 3 hrs and they gave the company my money back. Venmo can see I only opened the account to receive my payment see I only opened the account t

  Business Response

  Date: 09/03/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my venmo account and requested they send me a check for the balance in my account which was $2,122.00. This was back in early April. I have called countless times, spoke to several supervisors, emailed several times, and I keep getting the wait 4-6 weeks crap! I demand my money be sent ****!

  Business Response

  Date: 09/09/2025

  Dear ****** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2025, Mr. ****** received a $4,000.00 Venmo gift. During the process of transferring these funds to his account, he was induced to contact a Venmo customer service which obtained personal details from him, including his name, email, and phone number, and subsequently sent a link that allowed the purported.Venmo customer service to access his account. The purported Venmo customer service was fraudulent. Mr. ****** was not informed by the Venmo App which he used that such fraudulent impersonators were victimizing Venmo customers although it was aware that such fraudulent actors were victimizing Venmo customers. This failure is inconsistent with the standards in the industry, where banks and other financial institutions guard their customers with prominent notices which aid them in avoiding such schemes.Fortunately, of the $4,000.00 stolen, $2,878.46 was reversed, but Venmo has denied reversal or payment of the remainder.Section 501(b) of the *** Act, 15 U.S.C. 6801(b), requires financial institutions to protect the security, confidentiality, and integrity of customer information by developing a comprehensive written information security program that contains reasonable administrative,technical, and physical safeguards, including: (1) identifying reasonably foreseeable internal and external risks to the security, confidentiality, and integrity of customer information, and assessing the sufficiency of any safeguards in place to control those risks; (2) designing and implementing information safeguards to control the risks identified through risk assessment, and regularly testing or otherwise monitoring the effectiveness of the safeguards key controls, systems, and procedures.

  Business Response

  Date: 09/01/2025

  Dear ******* ******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder. 
   
  Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using venmo for three years... No complaints no disputes no limitations no nothing bad on ****** night my friend. Was sending me 800 dollars and all of a sudden venmo blocks the transaction and then proceeds to suspend my account according to a violation. Which none was committed and their response was to deny me a immediate supervisor or any more information and said it would take 3-5 days for any response to help my account that is verified and has never had any problems. I wouldn't mind but 800 dollars is alot of money and they purposely blocked me from receiving without a valid reason.

  Business Response

  Date: 08/28/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo