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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,667 total complaints in the last 3 years.
  • 1,496 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened a Venmo account and received a Venmo card. After linking my primary debit card, Venmo flagged my account for "unusual activity" without explanation, making it difficult to add funds. After jumping through multiple hoops, I succeeded in transferring money. However, within a few transactions, my account was flagged again while I was trying to purchase fuel, leaving me stranded. I received a message advising me to retry the purchase, but my account was suspended altogether.Since my account was frozen, I have also been unable to work. I deliver for GrubHub, and the implications of not having access to my funds are severe, as I cannot accept deliveries without the Venmo card to receive payment. I immediately contacted Venmo, explaining my dire situation: I was out of fuel, stranded in freezing cold conditions, without food, water, or shelter, and at risk of my car being towed. Despite this, Venmo showed no concern and insisted it would take 35 business days to address my case. They also required photos of my ID before any resolution process could begin. This incident occurred on November 15, 2024. On November 19, Venmo requested additional documentation, essentially restarting the waiting period. It is now November 20, and I remain without access to my money, unable to work, stranded, and at risk of further complications. I demand immediate access to my funds.

    Business Response

    Date: 12/17/2024

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Venmo prepaid account that Ive used maybe five times to transfer money to a family remember and to sale an item.Venmo has froze my account and will not release my account funds to me! They basically are holding my money on my account. I have $161.02 sitting in my account that they will not release saying they froze my account for unknown reason Ive called and spoken to them numerous times to try and get my Funds and they are not responding nor helping me.

    Business Response

    Date: 12/18/2024

    Dear ****** ***, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Randomly shut down my account and charity/business account and refused to provide details. Lied to me about being able to use service and cant even get ahold of someone to talk to half the time, and when you do they cant help because they arent account specialists. I relied on this service and have been absolutely railroaded and blocked at every avenue to provide them or them to provide me any information as to what the issue is. Blocked me from making new account and have threatened to hold funds they feel they need to. Id like to talk to someone that actually can help but I doubt Ill even get that.

    Business Response

    Date: 12/17/2024

    Dear ***** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo closed my account for no reason but they will release my funds. I've reached out numerous of times and they told me they would hold my funds for 180 days

    Business Response

    Date: 12/20/2024

    Dear ******* *****,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Venmo account was hacked. I received an email from Venmo stating I had sent 1705 to a coworker which I didnt. I then was kicked out of my account because the hacker changed email addresses. I called Venmo and I am unable to speak to or get in touch with the fraud department. And Venmo is saying they may not get money back from my coworker. She called and said she doesnt want the money but its being held. And I cannot do anything with my bank because its still pending. How can a platform not disclose that they cannot retrieve money from scammers. They are a horrible business

    Business Response

    Date: 12/19/2024

    Dear ***** *************, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So with venmo they messaged me on support of my ticket and told me my account is permanently banned without telling me why. I only use the venmo app because I only prefer venmo since its convenient for me I only ordered ************* games and they just when ahead and said they permanently frozen my venmo account when I had messaged them saying why they did this to me and they said that I was doing noticed some unusual activity linked to your Venmo account which may be in violation of our user agreement but how is that violating your agreement when your allowed to buy video games, your allowed to order pizza. Your allowed to do these type of things because I dont see a issue here I just want my account unfrozen because I dont see a issue here I gave them my ID in the support ticket and my bank card as well

    Business Response

    Date: 12/18/2024

    Dear ***** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an unauthorized charge to my Venmo debit card. The charge was from a company I never heard of. The first charge was for $40 and declined. Right after that they put a charge for $20 and it went through. (I had just gotten paid $25 by a client the day before). I tried to dispute it immediately but had to wait for it to change from pending to complete. I cancelled my card and got a new one. When the charge was completed, I called Monday and opened a dispute. In less than 24 hours, Venmo emailed me that my dispute was declined. They cited the fact that I had prior history with the merchant that originated the charge and that because it was so soon after I added money that it must have been from me because I would be the only one that knew the account balance.I looked back through my transaction history to when I opened the acct in ************************************************* question. Also, if it was originated by me and I knew the account balance, why would there have been a denied charge for insufficient funds moments before the transaction in question?

    Business Response

    Date: 12/17/2024

    Dear ****** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the evening of 10/14 I received three back-to-back notifications around 7:45pm on my phone stating that my $100 transaction, $75 transaction, and $50 transaction had been denied from my Venmo account to ****************. I did not make those transactions. I was putting my daughter to bed, so, as soon as I was done, I checked my Venmo account via the app to discover that five consecutive fraudulent $100 transactions had been made from my account using my ******************** card to ******* Wireless, stealing $500 from my account. When it had $5 left, the remaining transactions were denied. I did not authorize these charges and have no idea who made them. I immediately called Venmo to dispute the charges and was told by the customer service representative that I would need to wait until the charges were completed, as they were still pending, and then file a dispute. She also stated that she would make a note to my account. On 10/15 the $500 worth of charges all completed and I filed a dispute. I spoke to a customer service representative again, detailed the information regarding the five charges, answered questions she had, and was told to wait approximately 10 days.I called Venmo two additional times to check the status of my dispute, was told to wait, and made sure I answered any questions those agents had regarding the transactions. Each asked me if I had ever used my Venmo card to pay ******* Wireless, and I explained that I did, in August, for my phone bill of $138 and that it was coded My*******Wireless, not the same as the fraudulent transactions. On the evening of day 10 I received five separate emails saying my disputes were denied and I would not be refunded my money. Leaving me without my $500. The explanation was that the transactions matched my spending history. Five $100 transactions does NOT match anything in my spending history and they will not refund my stolen money.

    Business Response

    Date: 12/19/2024

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2024 I paid via VENMO an **** purchase for $******. Upon further investigation, the vendor misrepresented the item buy stating in the title of the listing that it was a Cult Gaia handbag but it was not. I immediately contacted the seller and he indicated he would refund me but he didnt. I proceeded to contact VENMO and submitted a dispute. As of today, the status is still pending sellers reply. I contacted VENMO on 11/19 and they indicate that the seller has 50 days to respond. An unreasonable amount of time. This was not indicated on VENMOS FAQ page. If I knew this I would have taken a different approach using **** to submit a dispute. I am seeking an adjustment of ******. The seller duped me and lied to me and I am only requesting the amount paid to the seller.

    Business Response

    Date: 12/16/2024

    Dear *** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card and a paper with my pin number wrote on it was lost vemo replaced my card and also disputed transactions I did not recognize but denied the dispute in one day I feel my dispute was not looked into and my hard earned money is just gone and vemo does not seem to care I'm asking for my dispute to be reopened and to help get my funds put back on my account.

    Business Response

    Date: 12/17/2024

    Dear ******** ********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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