Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to switch my direct deposit to my venmo card. I accidentally hit 1 wrong number so the money did not go in to my account. I have tried contacting venmo through calls( can't get a live person), I've tried to email but all they do is send back direct deposit faqs nothing to do with my problem. I've been trying for over a month to get them to release the funds so my employer can reissue my money.and the last thing they said was contact my employer and I have. I cannot get any help from venmo.

  Business Response

  Date: 12/18/2024

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a non-profit serving special needs children and individuals in **********, **. We rely on donations as part of our funding. We set up a VENMO account to take donations "in the field" when we have events, etc. VENMO makes you tie a business account like ours to a personal account -- which is NUTS. The person who had this honor has left our company, and I joined in July. I needed to change it from her to me so that I could handle. I have been working on this off and on for WEEKS via APP, email and telephone. Each person who has instructed me has given me conflicting instructions to the point I don't know what to do anymore. They also made me cancel my personal VENMO account -- which I needed - in order to serve my company and do my job with the company VENMO. Again, quite ridiculous.After jumping through all sorts of hoops on setting up my account and getting it verified, they NOW say they cannot connect me to the EASTERSEALS account -- which is why I did it all in the first place.All I want is for them to give us the $269.38 that is in the account -- and then we will cancel and be done with them. We have no desire to do business with them going forward, given the lack of TRUE customer service and know-how. Honestly, it is beginning to feel like they hope we'll go away and they can just keep our meager balance -- but we won't go away.

  Business Response

  Date: 12/21/2024

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Easterseals Central Alabama *****

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Venmo to transfer money that my husband sends me to pay bills from my bank account. Thursday November 21, 2024 I did an instant transfer at 7:31am, which cost a fee for it to be in my account with in 30 mins. I went to check my account at 6:30 pm, only to find our that my money was not there. I contacted Venmo and they gave me the run around and said it was on my bank. I then called my bank and they analysis my account and seen nothing was sent from Venmo to my bank. I called Venmo back to inform them on what my bank said. They made me feel crazy and told me it was out of their hands.. meanwhile thousands of my money are floating in space. I asked to speak to a supervisor and the supervisor says two words and hangs up on me. I then call again to speak with another customer service agent, who is not helpful. I asked to speak to a supervisor to report how rude the agents i spoke to before were. When speaking to ***** she then tells me that Venmo is experiencing engineering problems with instant transfer. I told her she was the first ****** to tell me this. ***** then tells me she does not know when this problem will be fixed. I have spoken with three more people and the first ****** hung up on me. I asked them if they would credit me my money since i have bills that are going to come out. They said no ! This company will not do anything for their issues. They just want their costumers to pay the price of not having their money in the account it should be in. I am at a lost because this is affecting my livelihood and they do not care or have any answers of when I will expect my money.

  Business Response

  Date: 12/18/2024

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 12/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my money back in my bank from venmo. I sent my husband $500. He then had it reversed back to my card ending in 2726 on oct 15th. I have provided multiple bank statements and verified with my bank that the money was never received. Venmo is still trying to deny they owe me $500. They have all of the proof showing they owe me $500.

  Business Response

  Date: 12/17/2024

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of the transaction were 10/26/24 for $975.00. The second transaction was 10/28/24 =$900.00. I paid swingnotion $975.00 through Venmo to hold some indoor turf for a batting cage and picked it up on the 28th and paid the remaining $900. I paid for 1250 square feet and only received 504 square feet. I have tried contacting the seller as well as Venmo. I filed a dispute with Venmo and it was denied stating I didnt provide the info in the time giving to me. Which is in correct as I sent it the same day. I have emails with all of the dates and time lines. I have the conversation with swing notion as well.

  Business Response

  Date: 12/16/2024

  Dear ***** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22587477
  
  I am rejecting this response because: as you can see from my communication with swingnotion I paid for 1250 sq feet of turf and only received 540.  The shop in the photo is 1250 sq feet and you can see the turf I received is less then half that. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/22/2024

  Dear ***** *********, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22587477
  
  I am rejecting this response because:  I have spoken to Venmo numerous times, they are not willing to listen to what I have to say or willing to look at the evidence I provided.  They say I did not respond within their time frame which I responded the day I got their message.  They claim they can not trust screen shoots as they can be manipulated, SS are all i have as this transaction was done over ******** messenger.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/08/2025

  Dear ***** *********, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of my law enforcement agency, I am trying to close this account - as we have dissolved the 501(c)(3). I have attempted to close the account several times (at least 4) including sending a copy of my government issued ID with identifiers - which I am being told is not sufficient. I have spoken to customer service numerous times and am told I can only communicate via email. I have sent several emails however, Venmo only replies within 3 - 5 business days. And has asked me to provide another form of ID, the last 4 of my SSN and a utility bill (this is a business not a personal account). All I want to do is close the account.Emails can be provided

  Business Response

  Date: 12/21/2024

  Dear ***** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22586760
  
  I am rejecting this response because:

   

  The matter was not addressed they reiterated the issue I am having I received an email from them stating they needed my ID which I have provided five separate times exactly what they have requested a government ID that is unexpired. They also stated that I needed to transfer the remaining balance I am unable to because the account is frozen. I have asked them to unfreeze the account so that I may comply with their request. Nothing has been done.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/01/2025

  Dear ***** *********,  

  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Account on **** is frozen and deactivated after I sent my sister $18 saying that I violated against their policy how when I just made this account and I been receiving and sending to my friends and family .And now my funds are stuck up to 180 days and that's not right and that's all I have right now.

  Business Response

  Date: 12/18/2024

  Dear ******** ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a camera listed on ******** marketplace for $1300. Someone inquired through the messenger app and decided to purchase it. He then texted me details about when he would pick it up, which he did after making the payment shortly before. The money was deposited into my account and I thought the transaction was complete, until a month later when I got a notice that the person that bought the camera disputed the charge with his credit card company (they did a chargeback). The note I got was that "the customer stated they never received the camera." I quickly alerted Venmo, sent them screenshots of my interactions with this person, including a text saying he was outside to pick up the camera. At this point, I thought with all of my evidence of the transaction, I would win the investigation, but a few months later, was told Venmo did everything they could but the credit card company sided with their customer. SHOCKER! ********************** did nothing to help me. They allowed someone to steal a camera from me, and I'm out $1300. They refuse to continue helping me fight this. Their response is that I should reach out to the person that bought the camera, who has proven to be a criminal. NO THANKS! Venmo enabled someone to take my money and I'll never use them again because of it. DO NOT take money from strangers through the app or it's as good as gone.

  Business Response

  Date: 12/17/2024

  Dear ****** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22586120
  
  I am rejecting this response because:

  Venmo facilitated someone stealing from me and are accepting no responsibility. In short, I have been robbed of $1300 because of their policy and inaction, and I have no reasonable way to recover it. I have provided evidence that the person I transacted with received what they paid for and they failed to properly communicate this with the credit card company that issued the chargeback. The mere fact that someone can just pay and request a chargeback makes it too risky for people to use their platform, especially when they fail to support the people receiving funds through their platform . The only acceptable outcome is for Venmo to give me my $1300 back.

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/19/2024

  Dear ****** ****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22586120
  
  I am rejecting this response because: 

  I am out $1300 because of a trusted transaction with Venmo. They allowed another party to send me money using their credit card, then create a chargeback to rob me of  $1300. I would expect more effort from Venmo to protect me from this and they failed. Why would I accept any other scenario than me being given my money back? I will continue to pursue this until that happens.

  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Venmo for Unfair Account Freeze and Withholding of Funds I am filing this complaint against Venmo regarding the unjustified freezing of my account and the withholding of $1,000 in my Venmo balance. On [insert date], Venmo permanently froze my account, citing that I violated their User Agreement. However, I did not engage in any prohibited activities. The only transaction on my account was receiving $1,000 from a friend as payment for rent.Venmo has refused to provide clear evidence of any wrongdoing on my part and stated that I must wait 180 days before I can access my funds. This is both unreasonable and unfair, as the funds belong to me and were legally transferred. I have contacted Venmos customer support team multiple times, but they have failed to resolve the matter or reconsider unfreezing my account.I am requesting the following resolution:1.An immediate review and reconsideration of my account ****************** access to the $1,000 in my Venmo balance.This issue has caused me significant stress and financial inconvenience, as I rely on these funds for essential expenses. If Venmo does not resolve this matter promptly, I will have no choice but to consult legal counsel and pursue the matter in small claims court, including exploring the possibility of a class-action lawsuit for unfair practices.I hope that Venmo will take this matter seriously and resolve it in good faith. Thank you for your attention and assistance in resolving this issue.

  Business Response

  Date: 12/16/2024

  Dear ****** **, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I I cannot log into Venmo because it asked for a code. I dont have that email anymore. That is wrong. I cant do my debit card. I dont have the old debit card and thats a lot of red flag. all data from Paypal and ****** to address responsible ************** these account and ********************** has compromised PayPal all my block my login and ****** because the account is deactivated because I cannot log into ****** Account name is responsible **********houda&gmailcom I dont have that Gmail account as seen in the photos. ****** cannot find my account. Also ********************** requires a login password is sent from my account at responsible *************** C4 because of this red leg, I cannot login to Venmo and cover my hundred dollars. I lost them though that was deposited to my PayPal account which that ********************** called was compromised and locked. I could not get into it. I sent photos reference to the to this problem.

  Business Response

  Date: 12/18/2024

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo