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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,662 total complaints in the last 3 years.
  • 1,492 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account is the target of fraud almost monthly. I have tried to contact them several times to close the account, but they have yet to do so. The account has been suspended for months, yet I received a call this morning saying that someone is trying to open a new account in my name. Before, someone attempted to transfer $1,000s of dollars. The account needs to be closed.

    Business Response

    Date: 12/28/2024

    Dear ****** Moment, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! :-) I do have an erroneous payment $88.00. I do have the transaction dated as of October 21st of 2024. The phone was lost or stolen travelling from ******** 554 and or downtown D bus route(s). Never met the name of the person of the erroneous $88.00. I want the monies placed back. I have no idea what or why you've chosen to allow the disorderly conduct. I am not affiliated with the $88.00 transaction.REFUND. Obey the **** laws for illegal transaction and phone theft. Thank You! :-) VENMO: **************************** Sincerely,****** A. ****** ****************************

    Business Response

    Date: 01/01/2025

    Dear ****** ******,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 27th I submitted a payment of $341.82 to a friend to reimburse for trip expenses. I did not realize that he had lost access to his account at the time and had reported it for fraud. I contacted Venmo and they refused to cancel the transaction despite the account having an open dispute. I then filed a complaint with my bank and they reversed the transaction to Venmo. Venmo sent me a letter acknowledging the refund. However, they have since cancelled my account and in effect stole my balance of $72.06. I am requesting a refund of $72.06. I called Venmo support on November 30th and the agent was not able to issue the refund.

    Business Response

    Date: 12/30/2024

    Dear ****** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent all amounts requested and I was told that it would be done in a timely manner before each transaction! They are saying it is due to the amount n taxes n fees!!! I only wanted to help someone buy something from me on Marketplace and this is how I got treated and taken for the money.

    Business Response

    Date: 12/30/2024

    Dear ***** ****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am confused.  I reported Venmo.  What is Flex? And why does it say I reported it?

    Business Response

    Date: 12/03/2024

    Better Business Bureau,

    The complaint raised by **** ***** has been resolved by Flex, and the user has clarified that the inquiry was intended for Venmo, not Flex. Kindly forward this inquiry to the appropriate party on behalf of **** *****.

    Best Regard,
    Flex Support

     

    Customer Answer

    Date: 12/03/2024

    I have a cash account through ********************. Venmo has locked my account for "fraudulent" activity. I have tried to send my roommate money for bills and I've tried to send a co worker money so he could pull it out of the atm for me. I now have no access to my paycheck in the account for several days because the department that handles the freezing of the accounts isn't available at this time. I've asked to close my account and be able to transfer out my funds and was told no. I have tried to ask to speak to supervisors and have been told no. I have tried to order a replacement card and have never received it. There is absolutely nothing I can do at this point and ther is no cause or reason for this to have ever been initiated in the first place. Please help me!

    Business Response

    Date: 12/27/2024

    Dear **** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo banned my account, and now is not letting me transfer any of my money out of Venmo, nor can I use it in the app. Its been 2 weeks of them saying theyll resolve it and I receive only sparse communication. I need this money.

    Business Response

    Date: 01/14/2025

    Dear ******* Nara, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It occurred November 25 2024, a Monday I was at work and my fiance had my card and was grabbing food for thanksgiving. She at some point didn't realize she dropped the card and I realized that there was a 52 dollar charge from ***** club which she had not been at the 25th. I was at work 10 to 10 that day. It was an unauthorized charge to my account and I can prove that by showing work receipts. The matter was settled not in my favor saying I was the only one who could have made this purchase. ***** club requires cards to be added to accounts to use and my account shows I did not purchase gas that day. Yet now my account is frozen and they are saying I owe this amount.

    Business Response

    Date: 12/30/2024

    Dear *********** ********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6, 2024, I listed a Lagos watch band for sale on ******** Marketplace for $300. ****** ******** claimed the item and it was sold to her on October 7, 2024. I met her at her place of employment and she sent me a Venmo for $300. That money was transferred to my checking account soon after the transaction. On Sunday, November 24, 2024 (nearly 2 months after the original transaction) I received an email that stated there is a problem with my transaction. It said that the sender, ****** ********, stated that they did not make the purchase. I reached out to her on ******** immediately and asked her why she would do such a thing. She replied and said that she did not. She sent a screenshot of her Venmo account being suspended. She stated that she would reach out to Venmo and I told her I would do the same. I sent an email to ******************************************* explaining the situation and providing all the evidence needed to show that ****** did in fact make the purchase and did not dispute the charge. I have emailed them twice and both times received a very generic response. They have taken $300 from my Venmo account. I did not have $300 in the account, I had $250 which was money from something completely different that I was saving to pay for something else. They took my $250 balance and claim that I need to pay them the additional $50 and my account has been suspended. I have not been able to get any personalized assistance, as stated, the responses have been very generic and almost identical.I've attached the screenshots of the original transaction, messages from the sale of the item, messages with ****** after the claim was made, and my emails with Venmo.

    Business Response

    Date: 12/27/2024

    Dear ***** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/08/2025

     
    Complaint: 22614659

    I am rejecting this response because:

    The money was taken from my Venmo account. I have provided SUFFICIENT evidence that this purchase was intentional and ****** ******** sent me $300 for an item that I hand delivered to her. She has the item and I do not have the money that SHE PAID ME for this item. 


    Sincerely,

    ***** *****

    Business Response

    Date: 01/10/2025

    Dear ***** *****, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold an item with Venmo being the agreed way of payment. The buyer sent me the payment through goods and services to protect both of us in the transaction. I shipped the product to the buyer and it was delivered, I tried to withdraw my money from my Venmo account and they froze my account and is trying to make me wait when absolutely nothing was done wrong.

    Business Response

    Date: 12/27/2024

    Dear **** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about Oct 8 2024 I Placed an order for and electric bicycle from a webpage that identified its self as Carterlands. Transaction was made and a link for tracking was sent via the website which is no longer available and has turned out to be fraudulent.. I filed a dispute with Venmo and was promised a resolution with in 10 business days and as of today 11/27/2024 it has been 13 business days. every time i call customer service there is a different excuse as to why dispute refund has not been processed.

    Business Response

    Date: 12/27/2024

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

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