Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There platform isnt allowing me to get my money out and theres no support

  Business Response

  Date: 09/15/2025

  Dear **** *****,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder. 
   
  Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  
  ******
  Global Customer Complaints & Advocacy
  **********************

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo instant transfer started and does not complete telephoned support they do not resolve

  Business Response

  Date: 09/17/2025

  Dear ***** *******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo  

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of problems were on July *****, 2025 not sure of the date. Been having issues with my card and now I cant get the amount of $201 off my card. They never told me that I had 2 different accounts. One was personal and other was business. I was using my business app on my phone and now I can't get the information off my phone due to owing money on my account with ********** this person on the phone I was chatting with told me that I will be given. So when the card arrived I was told to activate it and after I did that August 3-9, 2025. Not sure about the dates Today the August 21, 2025. My card that I had before isn't registering on the Venmo site. I can only get on the site with my new card. the new card was suppose to have $201 on it and its not there. The money is on the other card that I cant get online to check. The people that work at Venmo don't realize that I am not playing with them and I want my money from them now.I would like to put my number down but not going to unless I am told to by you at BBB.They spelled my name wrong on the card and site Branndee ******* @Branndee-******* $0 balance.thank you for helping me ******* *******

  Business Response

  Date: 09/16/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23785828
  
  I am rejecting this response because:my phone for number doesn't respond on your site. I am NOT ABLE to use 253-389'5037 or ************ for receiving the codes. Had to change passwords 6 or more times.

  I my opinion, I would prefer that You (Venmo) send me my $201.00 to me in a check ASAP. Waiting 7- 10 business days is not acceptable. I want all my money now.

  Please!!!!!!
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/22/2025

  Dear ******* *******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo is holding my money after "freezing" my account after the money was sent. They have given no explanation their customer support line tells ridiculous ****** lies such as they cannot tell me why yhe account was frozen and I have to wait up to 5 business days to hear from their "team" who will tell me "what I have to do" to get my own money.This happened before when I had no money in the account. They said they needed ID and that was sent to them in July and I received an email affirming that I needed to ""take no further action". (Attached to this complaint)Whe. I reached out to that same email address kiss than 30 dys later: ********************************* I got a bounce back saying "...this email account is no longer monitored." What reputable business does not "monitor" their support email?These people are straight up criminals. Holding on to someone else's money is theft, even of you promise to give it back. It's not just me, hold onto a couple thousand people's money for a few days and I am sure it generates a nice e interest return...if they ever give it back.I realize tha in today's America it is not possible to commit a crime or do anything wrong if you are super rich and/or buy the right politicians, but the extent to which Venmo is allowed to get away with this is ridiculous..

  Business Response

  Date: 09/15/2025

  Dear ******* Israel, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an account with ********************** 5 months ago and have been unable to gain access to a $922 donation to my charity.They keep sending me e-mails requesting info which I provide and then next week they ask for it again.I just want my account closed and a check sent to me.

  Business Response

  Date: 09/19/2025

  Dear ***** North,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder. 
   
  Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  
  ******
  Global Customer Complaints & Advocacy
  **********************
  
  

  Customer Answer

  Date: 09/24/2025

   
  Complaint: 23776058
  
  I am rejecting this response because Venmo clearly knows that I am a volunteer at a small cat shelter and run their IT systems.  The owner is ****** **** and we are an ALL VOLUNTEER small no-kill animal shelter.  We have been asking since APRIL for Venmo to close this account and send us a check.  They could easily pick up the PHONE and call ****** if they need verification.  This is just another ridiculous attempt to delay sending us our money.

  
  Sincerely,
  
  ***** North

  Business Response

  Date: 10/01/2025

  Dear ***** North,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder. 
   
  Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  
  ******
  Global Customer Complaints & Advocacy
  **********************
  
  

  Customer Answer

  Date: 10/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Venmo sent ****** an email stating the account was closed and we would have a check in 2 weeks.  As long as we receieve the check we will consider the matter closed.  If we don't have it in 2 weeks I'll reopen the complaint. 

  Thank you for your help. We had asked several times for the account to be closed - it was only after you intervened that the action we wanted was taken.
  
  Sincerely,
  
  ***** North

• Initial Complaint

  Date:08/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Venmo regarding two disputes for transactions made with **** Eats on 07/28/2024 ($24.72, Case #VM-R-RGL-535916327) and 07/30/2024 ($18.55, Case #VM-R-BUN-536176419). I did not receive the items for either transaction.Venmo denied both disputes on the basis that I allegedly did not submit the required supporting documentation. However, I submitted the documentation on the same day it was requested. I later provided additional documentation, including:An email receipt from **** Eats showing that the $24.72 order was delivered to an address that is not mine.Written confirmation from **** Eats that there were issues with both orders, but they refused to issue refunds, citing that I had reached their maximum appeasements limit.Purchase receipts, screenshots of my communications with **** Eats, and other supporting evidence.Despite my compliance and the substantial evidence showing I did not receive the merchandise, Venmo has not reopened my disputes or issued refunds. The last response I received from Venmo addressed my account status and transferring funds, which is unrelated to my appeal. I have since followed up, but I have not received a direct response to my appeals.I believe my disputes were wrongfully denied and that Venmo has failed to handle this matter fairly or in accordance with their own dispute resolution process.

  Business Response

  Date: 09/12/2025

  Dear ******* *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23772485
  
  I am rejecting this response because: PayPal/Venmo did not address the core issue of my complaint.
  
  My disputes regarding the $24.72 and $18.55 transactions with **** Eats were wrongfully denied. I have provided documentation showing that:
  
  The $24.72 order was delivered to an address that is not mine (as confirmed by the merchants own receipt).
  The $18.55 order was never received, and I have merchant communications proving that no refund or resolution was reached.
  
  PayPal/Venmos response simply states that they replied to me via email, but it does not address the compelling evidence I submitted that invalidates the merchants claims. Additionally, Venmo failed to properly investigate my disputes and instead closed them prematurely.
  
  For these reasons, I reject this response and request that my disputes be reopened and reviewed fairly with the evidence I have already provided.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 09/19/2025

  Dear ******* *********, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Venmo I am writing to formally express my frustration and disappointment ************** regarding my recent experience with Venmos customer service and support ************** process. As a loyal user of the ********************** platform for several years, I have come to trust the security ************** and convenience it provides. However, a series of issues with my account and the lack of effective support has left me both dissatisfied and concerned for ************** the security and reliability of your ********** issue began when I was unexpectedly ************** locked out of my Venmo account after a failed login attempt. Despite entering the correct password, I received multiple error messages stating that my credentials were invalid. I attempted to reset my password ************** following your websites instructions, but I did not receive the reset email, ************** even after several attempts and after checking all spam and junk folders. After my own unsuccessful troubleshooting, I decided to reach out to Venmos customer support for assistance.Unfortunately, my experience with customer support ************** only heightened my frustration. It was exceedingly difficult to locate a clear way to contact an actual customer service representative. Most of the options in the help center were automated FAQs or ************** guided me through self-service flows that did not address my specific problem **************. When I tried to use the online chat, I was met with long wait times and, when eventually connected, the representative ************** gave generic advice that did not resolve my situation. After several days, my issue remained ************* Contact Venmo **************** Number - ************** ********************************************************************* Sincerely,[****** *******]

  Business Response

  Date: 09/15/2025

  Dear ****** *******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you forgot your Venmo password, dont worrythe reset process is quick and secure. Open the Venmo app or go to the Venmo website. On the login screen, tap or click Forgot Password? Enter the email address or phone number linked to your Venmo account and submit. ********************** will send you a password reset link via email or SMS. Follow the provided instructions to set a new password. Make sure your new password is ******************************************* symbol. For additional security, consider using a unique password and enabling two-factor authentication

  Business Response

  Date: 09/11/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August the 11th i ordered a product through venmo from an individual (scammer) by the name of Cleague1058 or ***************. I chose the protected payment option even tho venmo has told me time and time again I didnt even know I know I chose the option. As you can see the seller knew and got upset about me choosing the insurance. Long story short he's been a known scammer. Sent several different tracking numbers and all to different areas. One was going to a post office in ********* ******* that he said was his address. Venmo knows of the wrong doings and still wont make it right even after I took out the insurance for a situation like this. Venmo denied my claims and discover said there's not much they can do either. Is there anything yall at the BBB can do to help. Attached was his and my conversation over phone where he told me he would "gun me down" even if I dont get my money back im hoping he can be held accountable. Please and thank yall for any help. This guy has got several users over the course of his time. Venmo isnt making it right.

  Business Response

  Date: 09/09/2025

  Dear ***** ********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:08/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/17/2025.I attempted to add $800 to Venmo thru my card on file and was denied. I went to my bank withdrew $800. Went to ******* and in 2 transactions added $800 at $3.74 for each transaction. Money $800 added to Venmo account. Attempted to send to my daughter transaction denied, attempted a few more times unable to understand why it wasn't working. I called Venmo and was told that the error i was getting just meant my account need to reset give it a couple of hours and try again. I did, waited, tried again. Account immediately lock for possible Fraud. Received an email request a copy of my State ID, immediately sent. I followed Venmo directions, put money in my account to send my daughter locally for an emergency. Now my account is locked! Unable to access for 3 to 5 business days. I called Venmo again, told sorry this is policy. I said return my money to my card on file, this is an Emergency! Told sorry we can't help you. I wasn't sending money overseas! There is no way to get a person that can help me.

  Business Response

  Date: 09/11/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo