Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having issues with Venmo for probably two weeks now. Its hard to even show proof because when you chat with an ***** in app, they delete all of the messages as soon as the chat is closed. Which is usually abruptly closed by the *****. Basically I had two unauthorized charges in my account. One I completely didnt recognize. The first ***** I spot to made it seem like they had it all settled. They even made me close my card and they sent out a new one. Then a day or two later, I realized the charges were still there and they had denied my dispute. I didnt even know it was being reviewed. The *** went through the whole process and sent me on my way as if everything was good. Now I keep getting what seems to be AI generated responses from so called supervisors telling me they need more information ..I sent them everything I could think of but they wont even be specific with what theyre asking for. Plus, how am I supposed to prove I didnt make a purchase? I asked them where one of the charges came from or went to and they couldnt tell me. Im tired of them. I asked them to just close my account and theyre refusing to. Anything I ask them to do, they wont, theyre just trying to get money from me.

  Business Response

  Date: 12/05/2024

  Complaint belongs to Venmo.

  Business Response

  Date: 01/08/2025

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo deactivated my account for no reason. I didnt do anything wrong. They just decided I did for no reason. They had no business deactivating my account: I shouldnt have had my account deactivated for no reason at all as far as Im concerned & its not right that they can treat people this way & get away with it I have right not to be treated this way when I did nothing wrong at all & they cant say that I did because I didnt do anything wrong.i want my account fixed since I was punished for no rea

  Business Response

  Date: 01/04/2025

  Dear Kayleeanne Cookwilliams, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute 3 weeks ago against ********. Nothing has shown up in my Venmo at all about it so I inquired and was told I had to wait 10 days, which its been passed. All of a sudden I got a notice that a dispute was filed TODAY! I think they are lying to me and never filed it and Im not paying for something I didnt have!

  Business Response

  Date: 01/02/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally reported the email sent to me from Venmo this morning regarding micro transfers. I didnt check the date before reporting I thought it was saying today not 11/28 in which I did do. Which forced my account to be frozen. With MONEY I NEED TO USE This was by accident. I submitted the requested doc for identification verification. I called numerous times and even emailed as I dont understand why an ERROR I CAUSED cant just be easily simply reversed! I have funds on the card that is needed to be used and I cant wait the 3-7 days as advised. Again since it was due to me causing this problem they should be able to assist ! **************** is giving the run around

  Business Response

  Date: 01/02/2025

  Dear ******** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone got ahold of my venmo debit card info and made 3 transactions on my account. I contacted ******************** support and they cancelled my debit card and issued a dispute. They denied my dispute and I was never refuned my money. Why offer debit cards if you have no systems in place to handle fraud...

  Business Response

  Date: 01/06/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22633851
  
  I am rejecting this response because:
    I have not gotten my full refund of fraud, I responded to venmos email, they have not replied back yet.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/21/2025

  Dear ****** ******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26, I sent $20 to the wrong account. Within two minutes I realized the error and contacted help through chat to notify them. The chat person told me to contact the original account holder to have them call also to get it resolved. He then told me it was too late for me to do anything. It was literally two minutes time. The other account holder called and was told nothing could be done. I then called the following day and was told that the case would be looked into and I would receive either a call/email back or my funds would be returned. I have not had any contact, or a refund. I waited due to the holidays and still nothing. This is ridiculous and I am requesting that my money be returned to me.

  Business Response

  Date: 12/30/2024

  Dear ***** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Sadly it took several weeks and multiple calls and emails.  It was not until I contacted BBB that they offered any type of resolution. 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid someone. Large sum of money and Venmo now refuses to return the money after I notify them that I was scammed This person is known to be scamming people and Venmo refuses to do anything to help the victims. I am going to stop all business with Venmo after I get my money

  Business Response

  Date: 12/30/2024

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/19/24 I got a notification that my friend, ****** ******, Venmo'd me $975.00. 5 minutes later I got another notification that it was a mistake and I needed to send it back. I had heard of this scam. I called my friend and she did NOT send me that money. Someone else had hacked her account and sent it to me. I held onto the money and we both contacted venmo. She opened a dispute, because venmo held up her $975, she also had to dispute with her bank so they could put the money back into her bank account so her bills could be paid. Venmo found in my favor?! (even after I called them myself and told them it was a scam and to give it back to her) In the mean time we both changed passwords and deleted any devices we didn't recognize from our venmo account. When they finally released the hold on the $975, I immediately sent it back to her. Two days later I get an email from venmo saying they are freezing my account and hitting me for $975.00 because of all of this. I don't owe anyone anything and they need to fix my account! I have $40 in there that they have taken away from me to try to get the $975 back. I don't owe them anything! We did the right thing and they are too dense to figure this out?!?!

  Business Response

  Date: 12/30/2024

  Dear ***** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22628762
  
  I am rejecting this response because:  They have done nothing to help resolve the issue.  They do not support their customers and I will not be satisfied with their response until they change their processes and better support their customers.  They will have to leave this as an unsatisfied complaint on their record.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/08/2025

  Dear ***** ****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22628762
  
  I am rejecting this response because:  I will not accept any response from the business.  They will have to accept that this complaint will remain unresolved, PERIOD!  The company did NOTHING to help resolve the issue!!  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my babysitter $200 through Venmo on November 8th. The money didnt come out right away. Four days after I paid her, Venmo debited $30 from my account, but there was over $400 in my account. The next day, the 13th, Venmo debited another $30 more from my account. Six days later, the 19th, Venmo debited another $30 from my account. That same day I logged into the Venmo app and paid the remaining $110 balance of the $200 payment they said they covered for me. I have tirelessly been emailing them with screenshots of the debits from my account and they are starting the collection process on the $90 they say I owe them, but they debited from my account. I am a single mom and dont have an extra $90 to give Venmo now, especially with the holidays. Please help me get a human being at Venmo to understand that $90 (debited) + $110 (I paid them) = $200 owed.

  Business Response

  Date: 12/30/2024

  Dear ******* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I made my Venmo account, everything was fine. Literally as SOON as I got a payment through Venmo, my account was locked immediately. I tried to dispute it and they told me I needed to go through an identification check. I passed the check TWO days later. But I still couldnt access my money. Cant transfer it, cant use it, cant do ANYTHING. I talked to 7 different customer service representatives and they all told me that there was nothing that they can do and that the money just cannot be used!

  Business Response

  Date: 12/30/2024

  Dear **** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo