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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,657 total complaints in the last 3 years.
  • 1,490 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to retrieve funds from my Venmo account for over 140 days with no resolution. Despite multiple attempts to contact Venmo, including calls, emails, and requests to speak with a supervisor, I have continually received vague responses and no clear update on the status of my funds. I am frustrated by the lack of transparency and the ongoing delays, and I am seeking assistance to resolve this issue promptly.

    Business Response

    Date: 01/08/2025

    Dear **** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction ID # ******************* I discovered that someone had sent themselves money using my Venmo account without my permission. I immediately contacted Venmo's customer support to report the unauthorized transaction and have the issue resolved. Unfortunately, Venmo denied my claim, and I have not received a satisfactory resolution.Actions Taken: I contacted Venmo's support team on December 8th 2024 I provided evidence of the unauthorized transaction, including screenshots and details of the event. Despite my efforts, Venmo has denied my claim without a clear explanation or resolution.This transaction was fraudulent, and I am seeking assistance in resolving this issue, ensuring my account is secure, and receiving reimbursement for the unauthorized transaction.I have also secured my Venmo account by changing my password and enabling two-factor authentication to prevent further unauthorized access Please investigate this issue and assist in holding Venmo accountable for this fraudulent activity.Thank you for your attention to this matter.

    Business Response

    Date: 01/08/2025

    Dear **** *****,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,
    Venmo

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7, 2024, my son (****** ******, account ********************* ************) was on a field trip and downloaded the Venmo app so that we could send him money for food. I (**** *******, account ********************** ************) first transferred $1 to make sure it worked, then an additional $99 after seeing it work. However, since he's not 18 years old, the account became restricted as soon as he tried moving it. We proceeded to set up a teen account using the same phone number of ************ and transferred another $100. However, the teen account cannot be fully set up until the existing account is closed, but we need to return the $100 first so that it doesn't get lost to Venmo. We've been instructed to contact Venmo support, but it's been a ridiculous nightmare of dropped phone calls, disconnected chat sessions, and flat out refusal to resolve the issue. This has happened several times now. We are demanding an immediate return of the $200 that was "lost" in this process, and are also demanding a $100 fee as restitution. If these demands are not met soon, we will be taking legal action, including issuing a chargeback.

    Business Response

    Date: 01/08/2025

    Dear *** *******, 

    My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 

    My review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder. 
     
    Due to Venmo's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.

    Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.

    Very sincerely yours,

    ****
    Global Customer Complaints & Advocacy
    **********************

    Customer Answer

    Date: 01/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *******

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money was taken out via atm and spent @hardrock and i was tryna tell them check cameras it wasnt me and they just denied my claim and i need my money and they wont let me file again so i need to be contacted by them or my money back or im gonna take it to court thank u and stay blessed! venmo is horrible service btw

    Business Response

    Date: 01/09/2025

    Dear ****** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got paid on 12/4/24 deposited into my Venmo acct as usual. I get paid every 2wks. Went to withdraw have my rent since $800 everything went fine. Next day 12/5/24. I tried to withdraw the remaining amount after 24hrs per their ATM withdrawl limits. DECLINED, acct frozen and I need to update my drivers license and selfie of my holding it. Submitted it all on 12/5/24. Was told to wait 3-5 business days to be resolved. I myself like a good portion of this country live paycheck to paycheck. And as a Type 1 Diabetic I have exhausted all my avenues for borrowing money. I have no cat food, barely any food since I havn't been able to by groceries yet. NOTHING. I reached out so many time to get this escalated so I can buy food & finish paying the rent I owe but all Venmo states is "please be patient, and wait 3-5 business days" Now i have $824 in Limbo and who knows how long they plan on keeping my money hostage.

    Business Response

    Date: 01/08/2025

    Dear ****** ********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need money transfered into my account. Basically they are refusing to give me $2000.00 . My bank said it is on Venmos end and they don't want to let go of the money. I have tried instantly transferring and it just says " try again" over and over. I have tried linking a bank account and it won't let me even though my bank account is good to add to Venmo. I have tried to resolve this and they say it might take up to five days. I need this money today or tomorrow morning at the latest. They refuse to call the department that handles these problems to escalate the ticket. They say their office doesn't have any phone at all. Lol what BS. So the employees can't call their boss?

    Business Response

    Date: 01/07/2025

    Dear ******* *****,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First time on venmo because seller insisted normally use PayPal sent $180 to ******** ****** for purchase of ****** saxophone so stated on order to pay it was scam so ask venmo for refund which they refused even though I stated it was for a purchase venmo claims I didn't check a certain lever for purchase protection I saw no lever why would anyone use venmo if not covered against loss?? First time on venmo I'm 85 years old and I feel like venmo does this in order to confuse seniors and others to lose out. I consider myself above normal intelligence with college degree I think in all fairness and good business practices venmo should refund my loss and there program be made a little more easier to use ps they are part of paypal of which I've been associated with for over 10 years

    Business Response

    Date: 01/07/2025

    Dear ****** ***********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11th 2024, ******* ******* sent me $1,455 to my venmo account (@courtkyser). The following day, April 12th ***************************************************************************************************************** 7771. After the instant transfer fee, $1,430 was supposed to instantly appear in the bank account associates with that card, but it never did. After filing a dispute with Venmo, I received an email from ***** *. from the Venmo support team on 4/22/2024 requesting that I upload "A recent monthly statement for the CARD ending in 7771". After speaking with three different people from my bank (****), I responded to her via email on 4/24/2024 to explain that such documentation does not exist, because the bank uses bank account numbers on statements, not card numbers. I called Venmo again and they didn't have anyone I could talk to on the phone about my case because it had been escalated, requiring me to communicate via email. I sent out another email on 4/28/2024 explaining the financial burden and need for things to be resolved. Still no response. On 5/6/2024, I finally received a response from ***** *. via the team venmo support email that thanked me for "the information provided" and explained that my case required additional attention and that the newly assigned team would reach out to me ASAP. I never received an email from them...On May 5th 2024 (23 days after filing the dispute), a "temporary credit" on $1430 was applied to my venmo account while they continued to "complete the investigation". On May 16th 2024, I received another email from Venmo detailing that my dispute was denied and that they had "attempted to debit" the temporary credit they provided me and because I didn't have enough funds in my venmo account to cover it, my account was frozen and I still "owe them" $1,430 to this day. I have confirmation from the sender and my bank account that the money was removed from **** ********* account and never deposited into mine

    Business Response

    Date: 01/06/2025

    Dear ******** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has frozen my account for no reason I'm a disabled person who has been on dialysis 3 days a week. I have been with Venmo for over a year and a half I have called Venmo Customer support many times some of the Customer support persons who have been very rude and unpleasant to me saying that I will get a email that never received since November ******. Venmo has a total Nightmare to me I already thought 3 Days a week of pain I don't have food in my house even though the holiday season Venmo don't have a heart so I would like to get the $133.54 Refund to me and I will never have any thing to do with Venmo never again Thank you for your time.

    Business Response

    Date: 01/04/2025

    Dear ******* *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/07/2025

     
    Complaint: 22655494

    I am rejecting this response because:

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5 unauthorized transactions on my account, which they must be completed not pending, before Venmo will address the matter. All have been completed and the merchants have received the unauthorized payments. The5 transactions totaled over $540. Today I had to contact the **** Admin about my account when I learned that my disability check had been posted with my bank, which is connected to my Venmo account. I nevee received the funds despite the ****Admin1. confirming that the funds had cleared the bank.

    Business Response

    Date: 01/06/2025

    Dear ******* *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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