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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,657 total complaints in the last 3 years.
  • 1,490 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday 12/14 Venmo suspended my account and removed all access to my funds. I was sent a vague email without any details and asked to provide proof of my identity. I immediately did that and have had zero communication from the company since. I contacted them today and was told that department is not able to be contacted by chat, phone, or email and that I will just have to wait until they review my case. It is absurd that a company can completely cut me off from my own funds without any way to contact them for information or clarification.

    Business Response

    Date: 01/15/2025

    Dear **** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 11th 2024 I attempted to withdraw $3,300 from my Venmo account. I used the Standard deposit method as per Venmo policy the "Instant Access" feature has a withdrawal limit of $2,999. Venmo then respond saying my funds would be transferred from my Venmo Account toy Bank Account. However, I soon received an email from Venmo stating my activity was "suspicious" and my Venmo account is permanently frozen and that I won't be able to access my money for 120 days. I've been in constant contact with Venmo support and they have been very unhelpful. I haven't been able to get a hold of a single employee with Venmo. It's all been automated emails and voicemail prompts. I would like my money to be withdrawn from my Venmo account and into my bank account as soon as possible.

    Business Response

    Date: 01/15/2025

    Dear ****** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a payment from a Venmo client to my Venmo account of $600 dollars. They have suspended my account multiple times even after providing ALL necessary documentation and Information and refuse to give me access to my money. It has been two weeks and I still do not have access to my funds in this Venmo account. I have reached out VIA cell phone through Customer support multiple times with no explanation as to why my funds are not accessible just being told they can not help. Ive reached out MULTIPLE times to the Security Team VIA email who have still kept my account suspended and my funds non accessible even after providing accurate information and documents. They are saying that they are going to permanently disable my account and hold my funds for 180 days!! What can we do here?

    Business Response

    Date: 01/15/2025

    Dear ****** ******,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 01/15/2025

     
    Complaint: 22690097

    I am rejecting this response because:
    The restrictions placed on my account were NOT warranted and as I stated before I submitted all of the necessary information that Venmos system needed and I still continued having issues accessing my money. Venmo did not offer a solution or a Customer goodwill gesture. ********************** did not take accountability at all. This situation caused severe emotional distress especially when this happened around Christmas time. I thought my child wasnt going to be able to have a Christmas due to this situation. 
    Sincerely, 

    ****** ******

    Business Response

    Date: 01/17/2025

    Dear ****** ******,  

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been an active Venmo user for many years with direct deposit in the past. I opened up an account with Prize Picks, a sports betting app and I was able to win some money. I decided to open up a new Venmo account to use to transfer the funds to because I do not know if the site is trusted and I didn't want my account linked with my active account where all of my bank accounts are. ********************** decided to lock my account as soon as the funds were transferred to me and they are not allowing me to transfer to my bank or send my funds to my active account or my mother in law.I was set to travel 9 hours today to go see family for Christmas and I'm being told it can take up to a full week for a resolution. I have already sent my ID documents. This is absolutely unacceptable and I am now going to have to tell my wife and child we are going to have to spend Christmas alone. I need access to my money. It does not seem legal to be able to lock someone's money without them being able to transfer it.

    Business Response

    Date: 01/15/2025

    Dear ****** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo was supposed to reverse the transaction of $15 occurred on 10/24/24 as communicated before. However I did not receive a response from Venmo and nor did anyone responded to my request.

    Business Response

    Date: 01/16/2025

    Dear **** *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 1st 2024 my mother paid me 2500$ to my account which I tried to withdraw but to no avail my balance was there and they requested for my information I provided everything they requested for 4 times they unfreeze my account 3 times after providing it they keep asking for the same information they ask because and keep asking until finally they lock my account permanently limited which my money is been trap and I tried to contact them but to no avail saying I have to wait 180days who does that and they did not provide more information to why my account was limited I want my funds back

    Business Response

    Date: 01/15/2025

    Dear ***** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo closed my account for no reason at all and then after a week said I violated their user agreement. I read through all their user agreement, and the acceptable usage and did not violate anything. They also closed my credit card and will have a negative **** on my credit.

    Business Response

    Date: 01/15/2025

    Dear ******* *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to use the credit card app to change or cancel the payment. When calling the phone number provided on the app the automated system states payments made the same day can be cancelled. Unable to adjust payment in any way. Filed a complaint with Venmo on the issue

    Business Response

    Date: 01/15/2025

    Dear ***** Start, 

    My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal's Venmo product. 

    I understand your complaint is regarding the Venmo Credit Card, which is offered by **************. ************** is the appropriate entity to address your complaint. For your convenience, I have provided contact information for ************** below.

    ************** customer service can be contacted by phone at ************** or by mail at:
       
    Venmo Credit Card 
    P.O. Box 71718
    **************** 19176-1718

    Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.

    Very sincerely yours,

    ****
    Global Customer Complaints & Advocacy
    **********************

     

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was suspended for no reason, I receive direct deposit from my employer on this account which I've been doing for almost a year. The company is holding my money hostage. I've made several attempts to contact them and have had no luck. I feel like the company is trying to scam people out of their money.

    Business Response

    Date: 01/13/2025

    Dear Siena *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was compromised when I couldnt see. I did a dispute and they didnt do thorough investigation. At the time this happened I was going to the doctor for my eyes when I was blind. I have a valid excuse that I didnt do this. I was still denied.

    Business Response

    Date: 01/10/2025

    Dear **** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

    Sincerely,

    PayPal

Venmo is NOT a BBB Accredited Business.

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