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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Venmo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,666 total complaints in the last 3 years.
    • 1,450 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been using Venmo for years, but recently I've dealt with two circumstances in which they froze my account for "security reasons". In both cases, I followed their requirements immediately...the first took weeks to resolve and the second has been a week and still not resolved as of 10/23, despite Venmo acknowledging they received all of my info last week.

      Because they will not allow me to transfer my funds out, this has created serious issues both times...meanwhile, I'm sure they are happily enjoying interest on all the frozen accounts that are basically held hostage.

      In the future, I will no longer leave any money in my Venmo account if I even continue to use it at all, but they need to address that they are currently preventing my from withdrawing my money despite receiving all necessary info from me.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/18) */
      Dear************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refuses to help me get money back from a scammer. Venmo gives no prior notification about not being willing to protect scamming "sellers' from scammers.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 5, 2022/11/22) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 5th I received $100 from **********. When I tried to transfer the funds, I realized the account was frozen, so I reached out to Venmo support. On October 10th I received an email stating that I needed to send in a picture of my ID as proof of identity. I sent in the document requested. When they messaged back, they said that this claim had been sent over to a specialist and that extra information was needed. I sent in the documents they requested of the bank account information they asked for. They stated they needed bank statements for bank account ending in 61 and debit card ending in 87 (which has an account number ending in 04), and now today on October 22nd I received an email from Venmo support stating that they have permanently deactivated my account and that the funds in my account will be held for up to 180 days for loss prevention purposes. The email also stated that they will contact me at the email address on file with my Venmo account IF the funds are available for transfer in the future. That is my money so I am not sure how it is okay for them to hold my money and state that it might not even be available after they are already going to hold it for however long. I will attach supporting documents. In one of the documents is an email from them in which they said hello ******, when my name is ****. ****** is my girlfriend which is why I was trying to add her debit card to my account because I had already reached out several times to Venmo to request a new debit card and was unable to resolve that issue, so I needed a way to get my money off.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/21) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They froze my account without a real explanation. They sent me an email saying that my account was locked and that someone would follow up in 10 business days but I have a child to feed, I need access to my account. Customer service was very rude and didn't help with the situation at all and decided to cancel my chat instead of helping me find a resolution.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/20) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot remember when I started a Venmo account, but apparently I do have an account that I NEVER use. I recently began receiving emails that lead me to believe that account that I never use has been hacked. I called them and verified all the information on the account to include bank account information. They refuse to close my account. They know my account was hacked because they froze my account. So I passed enough security to have the account frozen, but not closed. They want me to send a photo of my identification and I refuse to send them that. I refuse to do any business or share any more of my information to this company. I do not want them to have my ID on file as they have proven there cyber security is lacking. I demand they close this account.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/18) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    Venmo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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