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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,666 total complaints in the last 3 years.
    • 1,451 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 21, 2022, 6:45am I submitted a bank transfer of $601.00 from my Venmo acct. It states that it takes 3 business days to get the money transferred. I've contacted Venmo 3 different times and they say that the engineers are working on the issue and that my money should be in my account in the next 1 to 3 business days. I call every day, it takes me more that 20 minutes just to speak to a representative and all they do is apologize and tell me that they understand and yet my money is not in my account. I asked to speak to a supervisor, "****" who told me that the engineers are working on the issue and to wait 1-3 business days AND if it's not there by then to call back and then hung up on me! I don't know what to do. Just thinking how they can mess with my money, keep it for as long as they want to and not being able to do something is beyond me!!

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 8, 2022/11/28) */
      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A transfer of Money was issued to me by a friend in the amount of 210 dollars on 10/21/22. an estimated deposit date was given to me 10/24/22. 3-4 business days standard delivery for my transfer to be deposited into my bank. It is now 7 days later and nothing has been deposited in my bank. I attempted to contact Venmo and was told there was a "glitch" in their system and that it was being taken care of, and I would get an email updating my status. Never got an email informing me my status. Just received a survey email, nothing related to my dispute. Their customer service dept. is Outsourced and I could barley understand or hear the receptionist. Issue is yet to be resolved and I do not have my money, and no follow-up or resolve except for a "GLITCH" excuse.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 5, 2022/11/25) */
      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a payment on 10/21. Immediately I requested a bank transfer. Venmo said would be complete 10/24. Today is 10/28 still no transfer and payment in review. I called and emailed Venmo yesterday and was told there is an unknown problem and the engineers are working on it they do not have a solution, but then said I should have funds during the night or today. Still no funds today. I asked if it wasn't there what would I do next they say contact again. I said what would be the solution and he said we would just have to see if an update from engineers. No solution was offered other then you just have to wait. Was also told this is happening to many people. I believe Venmo has been hacked and they are not telling anyone and people are still using them in the mean time. I want my money or a reversal back to the sender so we can send another way.

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 5, 2022/11/23) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2022/11/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They did resolve issue after I informed them I would contact the BBB and social media. I will no longer be using Venmo for larger transactions.

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see uploaded document and listen to agent calls on 10/22 and 10/23. i was promised this payment on 10/22 would be reversed under buyer protection, since i tried my best to add that protection prior to payment. police will not help with something like this its civil not criminal.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 5, 2022/11/22) */
      November 22, 2022
      Ref. No: ************

      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Very sincerely yours,

      Mike
      PayPal Executive Escalations  

      Copyright (c) 1999-2022 PayPal. All rights reserved.


      Consumer Response /* (3000, 8, 2022/11/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      i have not received the promised $100 credit to my venmo or paypal account


      Business Response /* (4000, 10, 2022/12/08) */
      Dear***************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 12, 2022/12/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Resolved the issue

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated a transfer on Venmo of $500 on Oct. 21 at 7:06am. They guarantee 3 business days at most for transfers. It's 9:44 on Oct. 26 and I still don't have my money. They are telling me they have a general system IT issue with no idea what is wrong or when it will be fixed. "You will have a resolution when it is resolved". I am in another state with no funds and no ETA date of when I can get my money

      Business Response

      Date: 12/13/2022

      Business Response /* (1000, 8, 2022/11/28) */
      Dear
      ****************
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a bank transfer from venmo to my bank on the 20th. Said it would be funded the 21st. Its been almost a week and still havent recieved my funds and thats my rent and bills. They are holding my money and not telling why and keep lying. First they said 1-3 days now they are saying 3-5 but I owe rent so im at risk of being homeless because of this company making false statements and lying to me.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/21) */
      Dear*************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/21/22 I sent a bank transfer to my bank (standard) from my job that was $500. The same thing I have done for the last 12 months. By Tuesday, it still wasn't in my bank so I called to figure out what was going on. I was told multiple things by multiple people. First, it was held for review with NO information as to why. Second, it was a glitch and I would receive an email. Third, by a"manager" that it would be in my account by today (it is not). One rep even ended the conversation on me in the "chat" option when I was trying to get answers. Per the terms in conditions on their website it states any review is only held for 48 hours, when u brought this up to the rep they stated it was not correct anymore. I still don't know if it is a glitch or a review and my money is not in my account. I have bills to pay and nobody can answer my question. I asked for the emails of the engineer team or the review team and was told it can not be given to me. I was talked down to when I asked where my money was and it was completely unprofessional. I even asked if it was a glitch in the system why I have people from the day of 10/21 trying to send bank transfers not received ANY type of communication to which the answer was "I don't know they just figured out this was going on as of 3Pm Tuesday." Completely unprofessional and I want my paycheck out of Venmo's hands.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/23) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Venmo is deflecting fault of illegal activity by a user of their service and refusing to hold the user accountable. There were several complaints made to venmo that a user is running an elaborate scam and they do not seem to care or showing signs that they are doing anything about it.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 8, 2022/11/28) */
      Dear *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 7 moths ago I've made several deposits to Venmo account, about 13k$ in total. Then I've received a 180 days ban for no reason.

      After 180 days I've received an email that I can withdraw my funds. However, all the withdrawal transactions failed.

      I've tried to contact support multiple times but every time they say they will contract me in 1 - 10 days and never contact again.

      I also enclose some of the emails to prove my words.

      Business Response

      Date: 12/02/2022

      Business Response /* (1000, 5, 2022/11/21) */
      Dear**********************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent $798.00 on 10/21/2022 from another Person. The estimated delivery of my money was on yesterday from Venmo. I called on today. I spoke to ****. He said there is a glitch in their system. He was sending a priority message. However, he could not tell me when I would get my money. I would like a Manager to Someone to immediately email me at **************. My number is ************* People trust Venmo for a service and that is not being rendered.

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 8, 2022/11/28) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 10, 2022/11/30) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

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