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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,653 total complaints in the last 3 years.
    • 1,453 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a deposit to my Venmo account earlier this year for $45. When I attempted to withdraw my funds my account was locked. It was then unlocked and I regained access. Upon regaining access I tried to withdraw and my account was locked again. After weeks of correspondence with Venmo I was advised that I violated the user agreement. I was then contacted by someone stating that I had another account with a negative balance and that they were keeping my funds to cover their losses however, Venmo is a prepaid service. There is actually no way for an account to become negative. You can only send or receive funds if funds are available. After stating this fact as well as telling them that I only have one account and any other accounts would've been open fraudulently, they refused to tell me how I violated the user agreement. They refuse to explain to me specifically how they are justifying their keeping my $45. I continually get the run around. They haven't provided me with an option to prove that this other account is not mine nor have they provided me with specifics re: how I violated their agreement. They are essentially stealing my money and not telling me why. This is theft and they're blowing me off. I need my money. I have no idea how or why they're are keeping it. Please help. I have emails but they haven't been downloaded yet. I can provide the communications once I'm able to gather them all.

      Business Response

      Date: 12/13/2022

      Business Response /* (1000, 5, 2022/12/02) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Venmo account was frozen. I've made multiple calls and emails and no one will tell me why it was frozen. I haven't had any activity in months. I keep getting emails asking to send my license and a picture of me holding it and they'll unlock my account. Again, no reason as to why it was locked and I don't want to send my personal information. I have $155 in the account. Which they will not let me access until I provide my license.

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 5, 2022/12/05) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2022/12/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      My account was unfrozen and I was able to access my money.

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a account with venmo my buddy sent me 4,999 one week and another 4,999 the next week for help to move into my new house . A couple days later my account got hacked and money went missing and now venmo is holding my money for up to 180 days and I really need my money because I'm about to get evicted and I need my money.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 5, 2022/11/28) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a fraud charge go through on my venmo account that they flagged and removed but I haven't gotten my money back yet. I am currently out $400

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/28) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Venmo stole $460 from me. I sold a home theater receiver online and the customer paid with Venmo. I thoroughly packaged and shipped the item in a timely fashion. The receiver was shipped in immaculate condition and 100% as described. The package was damaged in transit and the buyer filed a report to Venmo to which Venmo took the money out of my account leaving me negative $400 +\- based on a claim that the receiver was significantly different than described or something like that. Venmo charges a fee to sellers that are providing goods or services and in turn they claim to insure the transaction for the buyer... which is great... if they insured it with an insurance company or their own money not by stealing from me after I 100% beyond a shadow of a doubt fulfilled my entire obligation as a seller. I received no notification from Venmo that this was going to happen and I appealed twice unsuccessfully even though I provided TONS of evidence proving that I am right and that I did everything I was expected to. Venmo is a huge billion dollar corporation and I'm just a regular Joe who is powerless against them but you're not, so please help me right this wrong and ensure that this doesn't continue to happen to other people.

      Thank you.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/28) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 4 2022, I have make a standard transfer to a JPMorgan Chase closed bank account. I have called Venmo customer services and they told me that the money ($270.58) would go back to my Venmo account in 3 to 5 business days. today is November 4th 2022 and the money have never made it back to my venmo account. I called venmo again and they told me to called the bank. I called the bank and they told me the money was rejected and October 5th. I called venmo again and they told me to call the venmo and asked for a bank statement. I called the bank and they send me a bank statement that stated the last transaction on the account was on 7/6/2022 and the account is showing 0 dollar. I submitted the bank statement that the bank sent me to venmo and after a few days they told me that their bank never received the money and that they can not do anything for me and I should work with the money. The bank is stating that bank account was closed and the money was automatically rejected on October 5th and was credited to venmo bank to put it bank to my account.

      I have do anything venmo told me and I had submitted the bank statement where it shows that there is not transaction and the bank account is closed and the refuse to help me.

      Business Response

      Date: 12/13/2022

      Business Response /* (1000, 5, 2022/11/28) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to The salon operated by ***************. I went for services of hair coloring and haircut.
      Hairdresser cut a big chunk out of the back of my hair and since I have thick hair I did not realize it until I got home and visited a stylist that showed me the damage. I contacted ******** and told her I was not happy with this I had paid her over $300. The only response was to cancel the next appointment that I had scheduled with her. That was an obvious response because I was not going back there. She did not offer to give me any money back. I would like a resolution here because what she did to me was damage in the back of my hair that I did not know about and I have pictures that I can show.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/28) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Venmo account keeps getting flagged and frozen for no reason. It is impossible to get an actual human to deal with this. Chat bots and form emails aplenty. I'm verified. I've sent in my driver's license. And yet their "security algorithm" sees suspicious behavior?? By me using their service for what they advertise? To pay friends? Terrible business. Huge hassle.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 5, 2022/11/30) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2500 in my Venmo account. Which has been frozen. Thru keep telling me to contact them via the support email which I have done numerous times in which I always get the same generic response about has to be reviewed by another team member. Which it never does.

      Business Response

      Date: 12/13/2022

      Consumer Response /* (-5, 5, 2022/11/04) */
      ***Document Attached***


      Business Response /* (1000, 6, 2022/11/14) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (3000, 8, 2022/11/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This lock on my account caused me to get evicted from my house


      Business Response /* (4000, 10, 2022/12/01) */
      Dear ***************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i paid some one through venmo to buy phildelphia eagles and got scammed. upon contacting venmo to help me out with this they emailed me and told me venmo is only for people who transfer money from friends and family and i should try contacting the person who took my 75 dollars again. this isnt possible because after i paid them they blocked my phone number and took down their post about the tickets i am very frustrated because he isnt even answering me on venmo

      Business Response

      Date: 12/20/2022

      Business Response /* (1000, 5, 2022/11/27) */
      Dear *****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (3000, 7, 2022/11/29) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      the email they sent me said that they applied a 75 dollar credit to my account and my venmo account is still at 0


      Business Response /* (4000, 9, 2022/12/09) */
      Dear *****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

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