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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,657 total complaints in the last 3 years.
  • 1,490 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A transaction with a Venmo customer on 12/11/24 for $300 which turned out to be a scam. I contacted Venmo right away and they explained to me that I would be able to get my $300 back with no problem. After consulting with customer service representatives and supervisors, I have been told there is an option for the purchase protection for the purchase but was not given that option when making the transaction. No one, including Account Specialists, can explain when and how the purchase protection option appears on Venmo transactions. I am asking for the $300 to be returned as I should have been given the option for the purchase protection.

    Business Response

    Date: 01/17/2025

    Dear ***** ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife transferred money into my account so I could pay bills. I needed to get the money to my bank account. I tried several times and now they have frozen the account due to suspicious activity. I am trying to send MY MONEY to MY BANK ACCOUNT! How is that suspicious? They tell me it will be 3-5 business days before they can resolve the issue and will not let me talk to anyone who actually handles unfreezing the account. They hung up on me when I called customer service. and demanded an answer. The say everything is handled through email. This is a financial institution. How can they get away with that?

    Business Response

    Date: 01/17/2025

    Dear ***** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has froze my account with a couple days away to Christmas and that money is for my children's presents and I have done everything they asked but still won't unfreeze my account and it has over $800 in it. So now my kids won't get a Christmas because they have my money. There customer service and support are one of the worst I've dealt with. They have made it so difficult I would recommend don't use Venmo they don't care about nothing but there bottom line and just want to try to make life harder on you.

    Business Response

    Date: 01/17/2025

    Dear **** *******,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo says they never received the funds YOU refunded me! I filed complaint with ******************* And my Venmo account is associated to ********************* Sorry if this caused confusion.But Venmo has both emails on file and neither one received any funds!How did you refund me?

    Business Response

    Date: 01/20/2025

    Dear **** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls and emails saying that someone is trying to open a venmo acocunt in my name. I need to speak with someone to see what is happening.

    Business Response

    Date: 01/21/2025

    Dear ***** *******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has allowed another Venmo user to scam and fraud me out of additional money. I provided proof to Venmo that I had only agreed to a $260 payment to a contractor for service, and the contractor charged me $565. That is $265 more than the agreed amount. I reported this to Venmo the same day, and Venmo has failed to address my concern. Venmo is a scam and allows its customers to commit fraudulent transactions.

    Customer Answer

    Date: 12/19/2024

    Venmo is aware of my complaint. Venmo was notified that another Venmo user took out more money from my account than agreed to. I sent documented proof to Venmo and Venmo has failed to assist me.

    Business Response

    Date: 01/30/2025

    Dear ****** *****, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22702828

    I am rejecting this response because: Venmo is lying, has made NO contact with me, has NOT resolved anything and has NOT addressed any concerns. Venmo is only sending a generic response to BBB, because they know BBB will close the complaint just because they said hello. Ridiculous and absolutely unacceptable.

    Sincerely,

    ****** *****

    Business Response

    Date: 02/12/2025

    Dear ****** *****,  

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22702828

    I am rejecting this response because: Venmo has only sent me a copy of their policies and have made no attempt to take the concern seriously and address it. Venmo did not conduct an investigation nor did they offer any assistance to get my money back. Venmo allows its clients and its platform to be used for scams and fraud. They were given an opportunity to investigate after receiving proof and failed to professionally address the concern. Legal action may be taken next.

    Sincerely,

    ****** *****

    Business Response

    Date: 02/17/2025

    Dear ****** *****, 

    Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

    We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

    Sincerely,

    Venmo

    Customer Answer

    Date: 02/19/2025

     
    Complaint: 22702828

    I am rejecting this response because: Venmo has only sent me a copy of their policies and have made no attempt to take the concern seriously and address it. Venmo has not conducted an investigation nor did they offer any assistance to get my money back. Venmo knowingly allows its clients and its platform to be used for scams and fraud. Venmo was given several opportunities to investigate after receiving proof and have continuously failed to professionally address the concern. Legal action will be taken.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not let me transfer my funds or pull them out or use them for that they just keep telling me the same thing try again in 5 mins I have been to town which isnt close to my house about an hour away 4 times not cause they told me to try again and never does it work and I just want to finish my Xmas shopping beofre my family Christmas I dont think thats gonna be possible they were supposed to have this money to me October and prob wouldnt have even got it if I didnt go back and search my spam emails they prob would have kept it

    Business Response

    Date: 01/16/2025

    Dear ******* *********, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For no valid reason Venmo decided to permanently suspend my account and the hold on to my money for 180 days. They literally told me not to try reaching out to them cause if I did they wouldnt respond

    Business Response

    Date: 01/16/2025

    Dear ******* ******, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just opened this Venmo account I had my brother in law send me a $280 payment to help with out electric bill. Well they froze the account now permanently suspended it for what I dont know what they wont let me withdrawal the money nor refund ** back to my brother in law meanwhile out power got shut off we have no heat its 17degrews out side and Venmo wont respond my kids are cold this is ridiculous please help and have them let me withdrawal my funds they cant hold the money for 6 months its hurting my kids

    Business Response

    Date: 01/16/2025

    Dear ******* *******,  

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25, 2024, *********** issued me a refund for $86.99 for a grocery order never filled. I paid for it via PayPal, which is funded by my Venmo debit card ending in 2903. The refund showed in PayPal immediately but STILL hasn't been credited to my debit card. I have made multiple calls and been told different things each time. Finally, I was told that it is an IT problem with Venmo, and they are aware and "working on it". That was a week ago. I need my money back. There are still no real answers being given.

    Business Response

    Date: 01/16/2025

    Dear ***** ******* (******), 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

Venmo is NOT a BBB Accredited Business.

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