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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,642 total complaints in the last 3 years.
    • 1,458 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 venmo froze my account with 800$ in March I received an email that my account had been reviewed and that I could transfer my funds on venmo back in to my bank account but when I go In app to transfer it says submission error I contact venmo about it and they say i have to wait 14 business days for someone to get back to me it is about to be 3 years since I've seen my funds how is this legal

      Business Response

      Date: 12/20/2022

      Business Response /* (1000, 5, 2022/12/09) */
      Dear**************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a payment from my investor to pay a bill. My investor paid me via venmo on 11/14/22 in the amount of $1,800.

      The company states they are going to hold our money for 21 business days. We now can't cancel because if we do the money won't be available in time to make a payment.

      I want our money released immediately. My business can't pay and use investment money that you are holding. We are a verified business account. This is ridiculous.

      Business Response

      Date: 01/19/2023

      Business Response /* (1000, 5, 2022/12/08) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 27, 2022 I was alerted that a charge of $515 was charged to my Venmo account. I immediately called them and told them that I didn't authorize any transaction. In addition I called the credit card that is attached to my Venmo account as well. Venmo has not done anything to fix this issue. My cc is saying that Venmo needs to credit my account because they allowed the fraudulent transaction. I didn't purchase anything and I don't know the person who received my money. I have contacted Venmo many times and nothing has been resolved.

      Business Response

      Date: 12/08/2022

      Dear *******************************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

      Customer Answer

      Date: 12/09/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I don't accept their response because Venmo allowed a fraudulent charge to my account. I notified them immediately. They don't seem to care about their customers. They are protecting the criminal. My account should be refunded. I did NOT authorize this charge. Venmo is doing nothing to resolve this issue.

      Business Response

      Date: 12/23/2022

      Dear *******************************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

      Customer Answer

      Date: 01/05/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Venmo is not offering any resolution. They allowed fraudulent charges to go through on my Venmo despite me contacting them immediately after I saw the fraudulent transaction because I received an alert from my credit card company. Venmo should have never let the transaction go through. In addition they have this criminal's information and even allowed him to access to my money to use in another Venmo transaction. I did not authorize the transaction of $515. Venmo needs to make it right and refund my account.

      Business Response

      Date: 01/20/2023

      Dear *******************************,

      Thank you for following up with our previous response. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

      Customer Answer

      Date: 01/26/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      There is still no resolution from Venmo. Now they are trying to blame the credit card company that my Venmo is attached to. I did file an immediate complaint about the fraudulent charge with Venmo. Venmo has not responded to the complaint or tried to resolve this matter. The bottom line is that Venmo should not have processed the fraudulent charge. They allowed it to go through AFTER they were notified of the fraudulent activity.

      Business Response

      Date: 01/31/2023

      Dear *******************************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did an instant transfer from my Rain pay account to my venmo debit card on 11/09/2022 of 316.01 and I still haven't received it. I've reached out to Venmo multiple times with no resolve. I have even supplied all the transaction information from the depositing party to show the error is on Venmo. I submitted a case with the account specialist team only to receive a response via email about an completely different transaction that I had actually received. I've done this multiple times and this is the first time my money has vanished.

      Business Response

      Date: 12/13/2022

      Business Response /* (1000, 5, 2022/12/09) */
      Dear******************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2022/12/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They located my transfer and credited it to my acct

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2020- during Covid I couldn't start a complaint against Venmo or even start a small claims complaint. They were not accepting any phone calls or helping anyone until recently.

      In December of 2020 around Christmas time, a fraudulent transaction was done in my Venmo account. An UNAUTHORIZED payment was stolen out of my account for $250. I sent proof and emails to Venmo and they rejected my problem and froze my account until I paid them back the money that was stolen. They were not accepting the fact that I did not authorize this transaction and the person who hacked into my computer took the money and immediately deleted their account. I was not going to pay them back stolen money. Today is my birthday so a family member sent me $100 and did not know that my Venmo account was frozen and just taking whatever money is put in the account, so they put it towards my frozen account. I called them and asked them to send the money back to her, and they refused. I contacted an attorney, but I would like to just get this rectified with out going to court. I have about 20 pages of back and fourth with Venmo, so I am attaching just a couple so you can see what I am dealing with. Venmo needs to be accountable for fraud and the least they can do is send back the $ 100 to ******. Thank you

      Business Response

      Date: 01/19/2023

      Business Response /* (1000, 5, 2022/12/08) */
      Dear *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Venmo requires an identification process for users to have access to the funds in their venmo accounts. I provided a us passport, a birth certificate, a tax return, a bank statement, a credit card statement, vehicle registration and state Id. They refuse to accept these and have blown me off for 5 days holding my money and not giving access to my money in my account. My banking info is attached to my venmo acct. They have emailed what I should provide to be compliant. I've submitted it over 20 times. They are refusing to give me access to my money as of this time and date. They can't tell me why what I've submitted has been rejected as my verification. They are treating me differently than everyone else. My passport is my verification so is my state is, so is my birth certificate so is my vehicle registration. I want access to my money and legally they have no authority at this point in time to not release my funds to me.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/15) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 7th my brother sent me $2500. I tried to do an instant transfer to my debit card. That was denied. I then initiated a standard transfer.. Venmo said it would be Nov 9th. The next day I received an email saying my account was frozen. I uploaded my ID as requested. I have called numerous times only to be told I have to wait 7-10 business days for Venmo to respond. I have no idea what policy I violated nor will they tell me. I have been told the department that handles account resolution don't have phones.

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 8, 2022/12/22) */
      Dear ************,
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
      Sincerely,
      Venmo

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 28th I instant transfered to a frozen bank acct. On Oct 3rd citizens bank then transfered to venmo via Wells Fargo w a transaction ID number I provided. My bank does not have the funds and showed w transaction ID money went back to Wells Fargo directly. Venmo has given me the runaround for 3 months next step is lawsuit.

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/12/07) */
      Dear **************** ,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2022/12/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      It took three months but it was resolved money was finally returned but I had to do all the leg work and was treated like I was lying until they finally found the return transfer

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 9/17/2022 my Venmo account was hacked and they requested a payment of $900 be sent to them in California. I live in Georgia and have made many transactions with the with my email. They changed the account to a different email and phone number. I had $960 in my account which had been there for a month. Venmo contacted my bank (TIAA Bank) and they transferred 960 from my ctedit card to Venmo. Ultimately, Venmo never sent the money to the hacker and my bank took the 900 back als. That still left the original 960 in my account which is still there, Venmo then froze my account.
      .
      I started the fraud proceeding process which has been a night mare. They could easily look at the past transaction that had all come from me and my email and phone. I have sent them 6 different forms that they requested. They have had all kinds of issues with them ie:; hard for them to see but legible. I have told and sent the documentation that I have been a Police officer for over 47 years (Maine State Police, US Drug Enforcement , Carrabassett Valley Maine Police Chief) along with a passport, Ga drivers license, concealed weapons permit, Police IDs, etc They will not release my original $960 that was mine in the first place.... All I want id my account closed and my money (960) back.

      Please feel free to call me if you have questions. Thanks

      Business Response

      Date: 01/19/2023

      Business Response /* (1000, 5, 2022/12/08) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I said it up Venmo for money transactions which I have been deposit in and use it as credit I thought you guys were a debit card I did not understand when I was setting up the account you guys are saying I have a business in the name *** I would like to have a race it never been used and I have no idea about that account I do see it but I don't know what took place when I made your account and I got the Venmo card I don't have a business never had a business please can you contact me you guys have a lot of money of mine's on freeze

      Business Response

      Date: 12/19/2022

      Business Response /* (1000, 5, 2022/12/07) */
      December 7, 2022
      Ref. No: ***********

      Dear **************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      Mike
      PayPal Executive Escalations

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