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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,642 total complaints in the last 3 years.
    • 1,456 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/08/2022 I went to purchase a vehicle.. The owner gave me the wrong info twice .. I called Venmo and they returned my money.. After that my account has been frozen and they will not release my money.. I have given them all the information I have and still nothing.. I'm not able to get food or medicine because of Venmo holding my money for no reason.. I feel my civil rights are being violated

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/18) */
      Dear *************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 19th I deposited my check for 997.30. I Opted for immediate funds and paid a 9.95 fee out of my deposit. My check was approved and accepted , and I confirmed with ingobank that it was processed. I called on the sat. The 19th and cs said it would be available on Monday 11/21. I called on Monday and they said it would be escalated. I still haven't received my funds, and I have bills to pay with this check. I just started working again and setup this account so I can direct deposit my checks and pay some past due bills, and be able to track spending better. I need this resolved ,or I have to cancel both my direct deposits coming in and use a different system or bank.

      Business Response

      Date: 12/20/2022

      Business Response /* (1000, 5, 2022/12/18) */
      Dear************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2022/12/19) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money was sent to me on September 29th. The person disputed it on November 12th and was provided credit. The person attempted to cancel it the same day and was told a specialist would review it. They did not cancel or ask me for documentation. They ruled in his favor in November 19th. They then took the money back from him. We both reached out and they tell us the other has to contact. They are holding the money from both of us, AFTER he told them it was a valid transaction. One person told me that he had an issue with his account and that's why they took the money, even if that's true, why do I need to pay for someone else's issues. Nobody will help. They escalated a case, however won't speak to me. Refuse to fix it. My account is frozen, they stole the $40 I had in there to add to what was disputed and canceled. So they are holding on to $288 plus just under $40 of my money. And continue to ask for the other $250

      Business Response

      Date: 12/20/2022

      Business Response /* (1000, 5, 2022/12/18) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2022/12/19) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated a transfer for $600 on 11/17/22, normal don't use venmo, but that was the only way a friend could pay me. My account is frozen for some reason, and I was told my transfer is under review for 5 days. The bank doesn't even hold your money that long. You can't speak to anyone who can be of help. Venmo should not be up and running.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/18) */
      Dear*****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********** and I am the President of Kennesaw Mountain High School Baseball Booster Club. We utilized Venmo to collect funds for a fundraiser back in late August 2022. We have unable to retrieve our funds due to Venmo's systems being unable to verify our identity. We have called their identity specialists on several occasions and have followed their steps to verify our account and transfer our funds. They are not able to help us and continue to make us repeat the same steps. They are holding $4600.01 of booster funds that we need to pay our bills. We cannot get in touch with anyone that knows how to help us. We just seek that our account be opened so we can transfer our funds to our bank. I have attached some of the automated emails that they continue to send us in which we follow the steps with no results.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/18) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a individual through the APP on 9/27 transaction id ******************* for $400 and the receiver did half the work and could not return and so he agreed that $200 should come back to me. He could not send me the $200 back because he was in the hurricane IAN area and did not have good cell service, I told him I would dispute with my bank and he said okay. My bank said the claim was denied because Venmo would not approve it. The $200 was taken out of the receiver's Venmo account on 11/6 (transaction id *******************). I was not given the money back and when I call Venmo they tell me it was disputed externally and there is nothing they can do. My bank will not give the money back and Venmo will not. No one has the money but Venmo. I need this refunded to my Venmo account.

      Business Response

      Date: 01/26/2023

      Business Response /* (1000, 5, 2022/12/22) */
      Dear *****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (3000, 7, 2022/12/26) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This company replied with an email stating the bank institution needed to decide the case. The issue is this company took the money from the recipient and did not forward it to the bank they will not explain where the money is, it's in limbo and the bank says that they got a response from this company that the transaction was authorized. The fund's should be placed in my venmo account so that I can retrieve them and deposit them into my bank account.


      Business Response /* (4000, 9, 2023/01/10) */
      Dear *****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, 2022 I went to a sneaker convention to sell some of my exclusive shoes. While at the convention a guy came up to me to inquire about a shoe and he was filming the whole interaction. He bought the Air Max Pattas from me for $255. He asked me if I had Venmo and I told him that I did. I gave him my Venmo, waited to receive the money and then gave him the pair of shoes. A month later, my Venmo is negative $255, I contacted venmo to ask what was going on, they let me know that the purchaser claimed that the purchase was fraud. We were able to pull up the purchaser on Facebook, and then we located a public post on his page that was a YouTube video of the Denver Sneakercon. On this video, he films himself buying the shoes from me. You can even hear him ask if I can take Venmo and the total price. I provided Venmo with all of this evidence showing he did purchase the shoes from me and Venmo is still putting me at fault. The name from Venmo, matches the Facebook name, and the picture of the purchaser is the same as the one on the youtube video. The video literallly shows this guy buying shoes from me.
      In the YouTube video at 8:58 I appear on the screen with my wife and you can clearly hear him ask if we accept Venmo and you hear me give him the price. Later in the video he shows the shoes again, proving he purchased the shoes

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/18) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my phone taken from me during a night out. The perpetrator sent a venmo transaction to themselves for 70 dollars. I contacted venmo to have them cancel the transaction. They did not. They then froze my venmo account so I could not use it and wont allow me back on my account until i pay for the transaction that I attempted to cancel. Now i cant even pay for the transaction because I keep getting an error when trying to link my account. I want my account linked and my venmo working again as i use this to pay rent.

      Business Response

      Date: 01/24/2023

      Consumer Response /* (-5, 9, 2022/12/13) */
      ***Document Attached***
      Here is a email chain confirming venmo is now borderline stealing from me.


      Business Response /* (1000, 10, 2022/12/22) */
      Dear************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (3000, 12, 2022/12/24) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They did not respond to my email. I sent 5 emails and did not receive a response. The companies response to my complaint not only doesn't not resolve my issue but is also blatantly a lie.


      Business Response /* (4000, 14, 2023/01/05) */
      Dear************

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company froze my account for long time and wouldn't do a thing to fix this problem and I had provided my ID long time ago and they froze it again .. and I need have it lifted . This is the second time they froze it

      Business Response

      Date: 12/22/2022

      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

      Business Response

      Date: 12/23/2022

      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

      Customer Answer

      Date: 12/23/2022

      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:11/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Venmo has my account permanently deactivated after reviewing my account, they have found that there were actions and activities have been in violation of their User Agreement. However, they will not divulge what activity was in violation. I currently only used Venmo once in 2022 (last in June) and in 2021 less than 10 times with no warnings of violations of their User Agreement.

      Their parent company PayPal has also deactivated my account as well. I will be placing an addition complaint as well. Waiting on their reply to my request.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 9, 2022/12/26) */
      Dear************* ,
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
      Sincerely,
      Venmo


      Consumer Response /* (2000, 10, 2022/12/25) */
      Business - Reinstated account. Didn't provide any explanation still why the permanent ban was imposed or an a

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