Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Venmo. I have sold a car and the person paid me through Venmo app and signed the title that they agreed to our purchase. Once they took the car, they disputed the amount and Venmo is asking me now to pay them and froze my account while the car is with the other person. I do not understand why this false claim from the sender would go against me with no proof, even when I sent the bill of sale to the Venmo team to support my case of the vehicle that he purchased. Now I understand that I lost over $2000 and he kept the vehicle and other items along with it? This is unfair to me and I don't have the money to recover the account and I shouldn't have to do that in the first place. I cannot believe that it was that easy for a person to scam me and get his money back and now I'm in a bad place. I do not know what to do at this point, I provided all the documents needed for the case but I still lost the money and my account got frozen. This is not how Venmo should have handled this without my consent. Also, I was told by the Venmo team that the case was resolved and after a couple of weeks the case was suddenly reversed against me and my account became negative and frozen. This is very traumatizing to me and I work hard for my money. Please let me know if there's any other way to resolve this because the option I'm being put with is not possible for me. Uploaded below is a picture of the title/bill of sale between me and the person who purchased a vehicle from me. Thank you for your time and have a wonderful day.
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/12/22) */
  Dear ******* *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo charged me $40 because I pumped $17 of gas. I am a single mother and I was transferred $70 for gas and food because I have no money until I get paid on 11/30. This was the WHOLE REASON for using their service and it's an advertised reason for their service. This is not something people are aware of because I'm telling my story on Facebook and tagging Venmo, I was direct messaged by others who have experienced the same thing and were not given a solution whatsoever either. I have spent the last 3 hours trying to get this money back because I now cannot feed my 5 year old son. I called this company 13 times and was disconnected by them 7 times. My five year old son even apologized to me. I cannot find any other phone number and when I ask for a regional manager contact I'm told they cannot do that and then I get transferred so that the call can get dropped so they don't have to deal with me anymore. I'm DISGUSTED BY THIS COMPANY AND THEIR NONEXISTENT CUSTOMER SERVICE AND THE NONEXISTENT GRATITUDE FOR THEIR CLIENTS, WHOM WITHOUT, THIS PRECIOUS CORPORATE MONSTER WOULD NEVER EXIST. Take my advice and use Cashapp or somewhere else because Venmo truly doesn't not care about any of you that are using their service. Period.
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/12/28) */
  Dear ***********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was defrauded out of $209.95. On 10/22 I initiated a dispute. On 10/29 the vendor sent me an email stating that they reversed the charge. I sent the email to Venmo. It is now 11/25 and despite me giving them the email Venmo is still "awaiting seller response," no one will communicate with me, and every circular interaction ends with "wait for an email" from a team that has not contacted me at all. I gave them the seller's response and admission of guilt and they still won't even so much as credit my account, which is normal in these cases.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/19) */
  Dear **************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine accidentally sent money to me and requested the money be sent back. I immediately sent the money back and now venmo is saying I owe venmo the entire amount.
  They have frozen my account and are saying I owe venmo $1252.43, even though they can see the account and all transactions and it can be very easily seen what happened.
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/18) */
  Dear ***********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  Consumer Response /* (2000, 7, 2022/12/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They fixed everything and I am happy with the way it turned out.

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an unauthorized transactions made from my Venmo account on Nov 11 and when I called the customer service and they said that i should be getting the refund in 7 -10 days. Those days past but never saw my $500 back in my account. But the unfortunate thing that happen was that $500 was transferred to my ex coworker and when I called her about the transaction even she was shocked to see that money was transferred to her account but when she tried to return back to me she couldn't because my account was been frozen .
  Called the customer service again on 11/23 and spoke with *** and he said that Venmo is not responsible if your data is being breach and I said do you know what are you saying and its recorded and he I don't care and i said let speak with your supervisor. when he transferred the call to the supervisor even she started to give the attitude and don't let me speak and that made annoyed you are representing as a supervisor and giving me that its my fault. She is one of the worst supervisor or employee that any employer should keep her.
  She told me to go ahead to file a lawsuit against Venmo when I told her that I don't feel comfortable sending my selfie with ID to Venmo for verification process. You can talk to me live and get any information you can. I am here.
  I also asked her how can I trust Venmo when there were unable to secure my checking account linked with Venmo account and you want me to sent an email with my selfie with ID. you must be kidding me and that made her off saying to go ahead and file a lawsuit against Venmo and she hanged up the phone.
  I called back again in a minute but unfortunately spoke with another supervisor named ********** and she was very confident, professional and very knowledgeable about the process. She also advised that she will escalate the process to accounts specialist and will advise that customer is uncomfortable with email verification but would like someone call him to speak live for any verification.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/22) */
  Dear **************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Venmo account, deposited $100 in two transactions and they froze my account. They required my bank statements and I provided it three times. They still will not unfreeze my account. At this point I just want my money back. The customer service is only available by email, no one to actually speak with that can help resolve this. Please let me know what I can do.
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/12/22) */
  Dear*************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  Consumer Response /* (2000, 7, 2022/12/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/26/22 I was a victim of fraud. They got into several of my apps and made purchases within minutes. As soon as my credit card called me to ask about a purchase that I was as trying to make I checked my bank account and noticed my account was drained. I contacted my bank, filed a police report and contacted the FTC. I also contracted Venmo explaining that my account was used fraudulently to purchase bitcoin and it was not me. I only use that app to receive payments. The next day on 7/27/22 they sent me an email starting that my claim was denied. I contacted them again and spoke with a person named Darren and explained my case. I emailed my ID to prove it was me along with answering list of questions to be reviewed for my case. In the meantime I saw that I had money reinstated on my account so I transferred it to my bank and deleted my account thinking it was them reinstated the fraud charges. My bank reviewed the fraud, covered money that was as lost in all my app that were effected and closed my case. I never heard back from Venmo after filling out their questionnaire so I figured it was handled through them and my bank. I had a friend send money on 11/21/22 through Venmo thinking I still had that account. To my surprise when I went on Venmo my account was still active and frozen and not only did they take that $140.00 that she sent on 11/21/22 for "account recovery" but now they are asking for the full repayment of those fraudulent charges. I contacted them Through email on 11/21/22 asking what was going on? I thought this was a closed case but my email went unanswered. Why am I being held accountable for these fraudulent charges especially after I took action right away. I did everything I was suppose to do yet I'm being punished for this fraud. During this time period I was dealing with a parent who was in the hospital dying and depended on Venmo and my bank to resolve this issue.
  

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 5, 2022/12/19) */
  Dear *************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent $15 to someone for an item, which I never received. The person is a scammer, which I found out later. I have contacted Venmo about this, and they only sent a pre typed response and would not help any further, I had gone through 2 people, as the first one ended the chat session. I have even contacted the bank, and they say to go through Venmo for this.
  

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 5, 2022/12/18) */
  Dear ****************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a dispute with Venmo on 11/21 against the vendor I paid on 10/19 for plumbing services. At the time I paid the plumber using Venmo I purposely paid extra for their purchase protection. We had not done business with this plumber before so I wanted to make sure we were covered in the event we had a problem. Well, we ran into a problem with the plumber and they didn't perform their services as described. Not only that, the plumber maliciously tampered with our boiler system (they shut off a valve that provides us with hot water) and we had to pay for another plumber to come and troubleshoot and fix the problem. We put in a claim with Venmo for the extra $309 we had to pay which was solely the fault of the plumber we originally hired. We wanted to be reimbursed because we did not receive the proper services we paid for. Venmo denied our claim on 11/22 stating:
  "This decision was made because the Venmo Purchase Program only covers goods or services that weren't delivered or are not as described."
  Our purchase for services was not as described. I called their customer service department and was told I could file an appeal but most likely it would be denied. When we challenged their decision stating that we purposely paid extra for their service protection the rep could have cared less. It is very misleading to offer a consumer purchase protection when Venmo has no intention of ever honoring it. That is fraud. I strongly believe we are entitled to the $309 refund that should be covered by their purchase protection.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/22) */
  Dear **********************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a transfer for $600 on 11/17/22, normal don't use venmo, but that was the only way a friend could pay me. My account is frozen for some reason, and I was told my transfer is under review for 5 days. The bank doesn't even hold your money that long. You can't speak to anyone who can be of help. Venmo should not be up and running.
  

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 5, 2022/12/18) */
  Dear*****************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo