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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,653 total complaints in the last 3 years.
    • 1,469 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Venmo froze my account and it was for no reason. I was approved to start a business account I received a payment and now it's locked. I'm in Denver stuck in a snow storm this was supposed to be the money for my room. I'm going to be put out of this hotel for not having my payment. I have no where to go, it's snowing I can't even get to a shelter please, unlock my account. I've provided documents

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/22) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A friend send me $150 through Venmo on November 14th, I initiated the transfer the same day, I waited 6 business days and the money never transfer, I sent a request to Venmo, and nobody contact me, I contacted then in a chat on November 21th, the person who help me said that I will be receiving my money the next business day, and never got the money, I tried to contact then again by chat on November 25th, no body reply to the chat, I've been trying again as now by chat and by request and nobody answer. please help me to resolve this issue

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Dear***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****************. I have been having an account issue with y'all getting my accounts deleted, and y'all support team isn't resolving it. My username is ************ account email address is ***********************, and my other account email is **********************. Please delete that account, too. For that one, I don't have the username every time I try to delete it, and it says I have a pending dispute open, and I don't.

      Business Response

      Date: 01/10/2023

      Consumer Response /* (-5, 5, 2022/12/08) */
      My chat case number to review my issue is #********


      Business Response /* (1000, 6, 2022/12/13) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (3000, 9, 2022/12/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I did review my emails again and delete my account.


      Business Response /* (4000, 13, 2022/12/29) */
      Dear ****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 16, 2023/01/09) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a Venmo account and used it once. Then I had four fraudulent transactions that were made and were cleared with the help of Capital One, but still was charge cash advance fees. So I took all of my financial information of the account then yesterday received another notice that someone was trying to get into my account AGAIN. I called numerous times and spoke with customer service and then the customer service supervisor requesting that my account be deleted immediately. They informed me that my account cannot be deleted without me sending them a copy of my Driver's License. I informed them that I didn't have to use my DL to open the account nor did I have to use my DL to have money taken out of my account and I refused to give them any more personal information. They then stated then you cannot delete your account. This is crazy and unacceptable to have to send them more personal information to delete an account. Please help me delete my Venmo account. There's $5 in there I don't even want they can have it!

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 8, 2023/01/02) */
      Dear*************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 10, 2023/01/09) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have $200 in a Venmo account that is frozen. Venmo would like me to send a copy of my drivers license as proof that I am *************. I do not feel comfortable sending this type of information over the internet. I want the funds to go to my Bank of America account. I have made other transactions through Venmo both from and to the bank account. No one a Venmo seems to be able to resolve this issue.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/23) */
      December 23, 2022

      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 7, 2022/12/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I sent venmo a picture of my face and a copy of my driver's license on December the 11th period no action has been taken by venmo. They said 7 days for response and this was 11 days. I still do not have access to my phones . Complaint has not been resolved.


      Business Response /* (4000, 9, 2023/01/05) */
      Dear *************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 11, 2023/01/13) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      After more than 3 months Venmo unfroze the funds and placed it in my checking account. Very poor customer service from Venmo.

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/27/2022.
      DONT USE VENMO.
      THEY STEAL MONEY.
      My car broke down, my wife and I had no money, a pastor sent me $60 through Venmo. Never using the site before I had to download the app and set it up with all my info including bank and/ or bank card information. Long story short, they froze my account before I could get the money. They can't tell me why it was frozen just that it'll be 7 to 10 business days to unfreeze. We have been stuck in the car, out of gas, barely nothing to eat, no way to shower, and going to the bathroom outdoors. We have nobody that can help. Venmo says they are EXPEDITING my issue and it will take 7-10 business days to get an answer!!! That's not EXPEDITING. Also, they will not connect me to the department that freezes/unfreezes accounts because that department only communicates via email. This is a shady company, that steals people's money. I want the money that was sent to me for my emergency situation. Venmo are scam artist. Very bad business practices and they need to be shut down.

      Business Response

      Date: 01/04/2023

      Business Response /* (1000, 5, 2022/12/22) */
      Dear****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to give my friend money via Venmo on 11/26/22. They withdrew the money from my checking account but have the payment on hold because as a joke i put the reason as CUBA. I did that because my friend who sent her money right before me put the reason as Paris. I was told that it would be 48 hours and yet it's still on hold. They wanted me to send them a receipt. I explained that this wasn't a business transaction. They they asked me to send them copy of text messages.....I was talking to my friend about her upcoming vacation ....in person. there wasn't a text message chain and i don't tend to record my conversations with my friends.

      They wont give me back my money and they wont process the transfer to her. They have basically stolen $300.00 me and wont give me a reason why other then they are reviewing it.

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Dear**************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I have $125 in my Venmo account! But they have suspended my account, so i cant do anything with my money! i have answered there emails, and tried and tried to solve this on the phone, but apparently whoever can fix it can only talk through email! Well i recieved an email saying that i could now cash out my funds but it will not let me add a bank account to do so! Oh and noone can even tell me why my account is frozen or how i went against user agreement! i dont know if u should contact my lawyer or what!

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 5, 2022/12/22) */
      December 22, 2022

      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-25-22
      I accidentally sent a payment of $1000.00 to a complete stranger that has the same name as me (***********). I have requested a refund from the stranger but they have not responded. This stranger accidentally sent me a payment Sept 7 of $950.00. Venmo cancelled that transaction the next day. Now that I have made the same mistake on Nov 25 they refuse to cancel the payment that I accidentally made.

      Business Response

      Date: 12/02/2022

      Consumer Response /* (2000, 6, 2022/12/02) */
      Please close the case. Business has resolved this issue.

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is permanently deactivated. They said I went against their user agreements, but I did nothing wrong and they will not give me an explanation what I did. Therefore, I told them I would like to delete my account and they said they cannot do that because my account is permanently deactivated. I do not feel safe having my banking information in their hands so I tried to delete my bank account connection with them from my profile and I am not allowed to do that either.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2022/12/23) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They wrote me a nice email saying that they were sorry and they reactivated my account. In addition, they also gave me instructions to delete my account. Overall, their response was helpful.

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