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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,653 total complaints in the last 3 years.
    • 1,469 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a Venmo transaction in 9/2/22. My App froze and stopped working. I updated my app and the transaction disappeared however the money still came from my bank account.
      I have filed bank disputes. Venmo refused to refund the money. I only get circular responses. It gets "escalated" and the worker say "I believe you" but no one is actually helping. I have attached my bank statement twice. I'm still being accused of not having made the transaction.
      I want my 200 back from Venmo. I do not want a comment on this that says contact us. I have multiple times.

      Business Response

      Date: 01/18/2023

      Business Response /* (1000, 5, 2022/12/30) */
      Dear****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son transferred me rent money in the amount of $769 immediately after he sent the money they locked the account and I can't return the money back to him because it is frozen and I can't transfer it to my bank because they froze the account for no reason. Now I am going to get a $100 late fee on rent because they froze the account

      Business Response

      Date: 01/18/2023

      Business Response /* (1000, 5, 2022/12/28) */
      December 28, 2022

      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Venmo has charged me two "overdraft" fees of $30.00 within the last few days in regards to one singular transaction. One charge was on 11/28 and the next charge was on 11/30. The overdraft fees were collected because their system thought I did not have the available funds in my bank account. However, both times the system checked for the funds in my account, I did, in fact, have the available funds and was charged these overdraft fees for no reason. I have been in contact with two different representatives in Venmo's online chat system. One representative prematurely ended my chat and the next representative agreed that both fees were charged unfairly as I had provided proof that I had money in my account both times I was charged. However, the representative was only able to offer the refund of one overdraft fee "as a courtesy". I asked for both overdraft fees to be reimbursed but she refused, saying Venmo will only reimburse me for one charge. Both times I was charged, I had the available funds. Both times their system went to withdrawal the funds, the funds were available. I should not have been charged this fee at all, let alone twice, over the same payment.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/30) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a direct deposit due to my moms passing I made to deposit from my Venmo to my bank account one for **** and other for **** the **** went thru but other one didn't to me it was on hold then needing verification I'd sent that then said account was permanently closed and funds are being held for 180 days this is not right my mom left that to me had to ***** her etc just been hard can u help me please anybody

      Business Response

      Date: 12/30/2022

      Dear *********************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

      Customer Answer

      Date: 01/05/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Because my money is not fraud my mom died and left that to me this is not right

      Business Response

      Date: 01/16/2023

      Dear *********************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

      Customer Answer

      Date: 01/19/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      No one has contacted me personally they say reply to email but it's automated that's not gonna cut it they stole my money and I want answers **

      Business Response

      Date: 01/28/2023

      Dear *********************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use VENMO to transfer money to another account and for daily debit card use. I've been using this card for these same transactions for months without an issue. Recently i did my normal transfer and tried to spend the money but was told my transaction did not go through and to check with my bank (vemno). Which i did and to my surprise my account was suspended. I'm frustrated because i was not informed that this would be happening. So i reach out to Venmo and they say my account was suspended due to suspicious activity and there is no one to verify my identity until 7-10 business days! I feel this is truly unacceptable due to the fact that they can verify who i an on a live chat or a phone call! Why can't they verify who I am befit 7-10 days and release my money?! Their basically holding my money hostage until they see fit!! This is just not right. Yes it's only$19.65 pennies to them but still my money! I thank God that i didn't transfer more than that!! People have rent to pay and VENMO is not giving the customer service that they should be. It's like they don't care and expect you to just wait to spend YOUR OWN MONEY! As a person that's been on customer service for 30+ years this is beyond acceptable and comprehension. They shouldn't be allowed to withhold people's money brunt 24-48 hours just to verify the customer you just verified OVER THE PHONE! Please help this is insane!

      Business Response

      Date: 01/13/2023

      Business Response /* (1000, 5, 2022/12/26) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a bank transfer last night November 28th around midnight ish from my Wells Fargo account to my Venmo, a service of PayPal Inc. I cancelled it because it said it would take 2 days to clear. I wake up at 3am NOVEMBER 30TH to see that at 1am a transfer was initiated and was pending but the bot said it doesn't cancel completed transfers about 4 times over the course of 30 minutes but it shows pending on both screenshots. If they can't cancel a transfer after a set period of time how can it be initiated while no one's available to cancel the transfer the bot refuses and there's not even an option to file a dispute If it's not during business hours. I have to pay RENT today they should be held responsible for the late fees I face and potential eviction considering this is the 1st rent I'll be paying rent to this new apartment I moved into this month.

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/22) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had money venmo to my account so I could transfer it to my bank and I tried doing that I said it take 2 to 3 businesses and I was supposed to get it Wednesday November 30 2022. I go on to my account and it says it's suspended and won't give me my money. When I called they can't tell me why it was suspended. They have $1341.35 of my money. I need that money for all my bills on Friday December 2 2022. My venmo account is***************
      Venmo address *************
      New York, *************
      Thank you

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/28) */
      Dear****************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was fraud in my Venmo account. Venmo failed at providing security and failed at informing me that there App is unsecure. I disputed the transaction with Venmo and they initially refunded my money and than a few days later removed the money from my account. They are not telling why!...

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/28) */
      Dear******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was selling a watch on Amazon marketplace. A man named ************ agreed to purchase and pay thru venmo. I shipped the watch and then received a notice from venmo saying my account wasn't set up properly and that I needed to give them $400 (the purchase price of the watch) in order to receive my payment. When I said I thought it was a scam they pressured me (in email) to "do my duty" and they would get me my money. Since then, all communications between the buyer and I have been deleted and he's disappeared from fb messenger. I have the tracking info for the watch. He requested it be sent to a name other than his own. How do I get my money now? I've been scammed. What is my recourse and how do I avoid them having any additional access to my personal information?

      Business Response

      Date: 01/03/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Dear**************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 31, 2022, I attempted to transfer money (for the first time) from my Venmo account to my bank account. My account verified instantly with Plaid, yet the linkage on the Venmo side could not be completed. I immediately submitted a request for help, and over the course of the last months was given multiple reasons why my account was frozen - I had not verified my email address, needed to provide proof of my identity, needed to provide proof that I was the bank account owner, someone else was using the account, etc. I complied with all requests. Note that I have been using a debit card linked to this very account to make purchases on Venmo for years without issue.
      Today (November 30, 2022) I received an email stating that my funds were now available to transfer. However, when I logged in to Venmo I was met with a message that my account was frozen, and I still cannot link my bank account or access my own money. Multiple requests for help are replied to with only links to "helpful" articles. Any assistance accessing my funds would be much appreciated. Thank you!

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/28) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    Venmo is NOT a BBB Accredited Business.

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