Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter past away in August 2022 and she had her check deposit into Venmo card when I spoke to them they told me I had to send her death certificate and my valid drivers license and they would issue her check in my name this was on 9 /25/2022 and then I had to wait 3 to 6 weeks and when I called and told them that the check never came and they said they issued another one on 11/10/2022 now I have done everything legal regarding my daughter and it is the principal of the matter it is her money her job gave me her pay stub. I am not understanding why they would lie to me and keep her money and I do not wish this upon anyone else. I have all the emails with them telling me that they sent the check
  

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2022/12/28) */
  Dear ****** *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a account with Venmo I believe in January of this year. I had $9.99 dollar's sent to Venmo, while I was waiting on a card to get my money out of Venmo someone tried to use their card to help me get my money and that's when Venmo closed the account and told me my money would be held for 180 day's before I would be able to get it back, but now I still have not been able to get my money.please help.
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/12/30) */
  Dear *************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount Venmo claims I owe them: $4,825 Case number: #******** On November 1, 2022, 29 fraudulent & unauthorized transactions were made through my venmo account, by my husband, who thought he was speaking to a customer service rep, but was actually speaking to a scammer. Immediately upon discovering the truth, we reached out to Venmo for help, and Venmo froze my account so that we could work through the details. Since then, I have filed disputes & attempted to resolve the issue, but Venmo continues to tell me that I owe them an excess of $4k, has transferred my case to their collections team, & refuses to allow me to talk with an account specialist over the phone.I have submitted many pieces of supporting evidence to Venmo, to prove that the transactions on my account on November 1st were unauthorized, *** have offered to provide more should Venmo tell me what's missing. I have explained how my family was the victim of a scam, and that these payments were made without my knowledge or *********** *** have explained to Venmo that it should rightfully seek recompense for lost funds with Mastercard, the institution the scammer was using .However, my requests for conversation have been ignored & my disputes have been denied. The last specialist who emailed me claimed, "After a thorough review of your account activity, we did not locate evidence of unauthorized access to your Venmo account. For this reason, we have denied your unauthorized payment claim." When I asked HOW they reached that conclusion, despite all the evidence of unauthorized activity I submitted to them, the only response was several emails repeating, "Please go ahead and visit venmo.com/addfunds so you can repay your debt."It's like I'm talking with a company full of bots, but they're all expecting me to pay them thousands of dollars with no questions asked.

  Business Response

  Date: 12/28/2022

  December 28, 2022
  Ref. No: PT-13548219
  
  Dear *****************************,
  
  We are sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We are here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, do not hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  ****
  PayPal Executive Escalations

  Customer Answer

  Date: 01/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  As of January 11th 2023, my case remains unresolved. While I was reached out to by phone by **** from the executive escalations team, we reached something of a conversational stalemate because he is interpreting one vague clause of the venmo terms of service one way (to paypal's financial favor) and I am interpreting it another way (in such a way that paypal would cover the deficit caused by the scammer). The language is not explicit, so "interpretation" is truly the only correct word for how to proceed in my situation.
  
  **** explained that he was "unconvinced" by my interpretation, because his job is to ensure that paypal makes money, even though he does have the authority to dismiss my case. We ended the conversation with the understanding that he would be bringing my case to a colleague of his from the legal department, and perhaps a few others, for their input.
  
  I am currently waiting to hear back from him, and in the interim, I continue to receive automated emails from paypal insisting that I owe them a balance. I am hopeful that my charges against paypal will be dismissed and by case resolved shortly, but it has not been yet. What's at stake is who should be held financially responsible for a scamming incident where neither party is at fault: paypal, a 75 billion dollar company, or me, a private citizen who doesn't know how I'm going to afford to keep up with my monthly healthcare premiums this year, and who might literally face eviction or financial ruin to the tune of a $5k dollar bill (which, again, accrued due to unauthorized activity on my venmo account that I was not aware of until after it happened).
  
  I have also not received an acknowledgement from paypal about the atrocious customer service I received from the ********************** team during the early days and weeks when I was trying to resolve this dispute. I have had to fight tooth and nail to speak to someone with any managerial authority (without the call dropping) and for a company managing financial transactions, that kind of business model is horrifying and unacceptable.

  Business Response

  Date: 01/23/2023

  Dear *******************************,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 02/02/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  venmo finally resolved my dispute.

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used thier service to transfer money and the froze my acct. I have $593 in my Venmo acct. Upon calling them they refused explanation on why it was frozen and stated it would be escalated to be reviewed and this process would take 7 days. They would not provide email confirmation that this process was done so I also emailed Venmo to make sure it was in fact escalated and I got a response back that it was in fact escalated to see about the freeze on acct but again did not share info on why. They also stated that the wait time I needed to allow is now 14 days!
  I would like the money out of my Venmo acct immediately transfered back to bank and my acct unfrozen!
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/12/28) */
  Dear *************************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I had I thought to be a friend send me $761.50 on venmo he put the transaction on private and put a note for therapy I even have the text message where he asked me for my venmo account and asked if I received it well on Nov 25 ************************* told his bank he didn't make that transaction to venmo when he clearly did and venmo sent him $761.50 out of my account and said if you can prove he sent you the funds then we will get your money back and unfreeze your account it's been 2 weeks I haven't been able to get my paycheck from work because of this matter

  Business Response

  Date: 12/29/2022

  Dear *******************************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/06/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because **** midget had a venmo account what he did is he used his bank card that was linked to his venmo account to send a transaction to my venmo account then he canceled his venmo account and did it a spewed through his bank making it seem like he never had a venmo account to begin with but if you clearly look at the text messages between me and *********** you will see that he had a venmo account because he's steadily asking me what is your venmo information so I can send you $761.50 and I clearly sent that text message to y'all so y'all could see that then I clearly showed y'all the transaction *********** sent to me and then the text message afterwards asking me if I received the 761 but like I said what he did is he waited a month to contact his bank and tell his bank he did not make that transaction so venmo refunded him the money and took it out of my bank account and now my bank account is negative $760 and I would like venmo to fix this or the bank to actually review what *********** wrote to me in a text message and his venmo account because you can clearly see that he had a venmo account he just decided to delete it before he did the dispute so now the dispute does not go through venmo like it should it goes through his bank account and venmo and now I'm having to wait 90 days since October 25th about this situation is when he made the transaction he did the dispute on November 25th a month later because venmo gives you 180 days to do a dispute even if you send it friends and family like he did
  See Attachment/File: Screenshot_20221204_083425_Gallery

  Business Response

  Date: 01/23/2023

  Dear *******************************,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/26/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Basically his bank did not want to refund the money because they tried to say that he did not have a venmo account which he did I mean you can clearly see in the text messages where he even asked me for my venmo account even though he lied to his bank and said he didn't send any money to through venmo which you can see through his bank transactions that he clearly did he just deleted his venmo account before doing the dispute through his bank account and then he made another venmo account without linking that bank account to it because there was a dispute going on that's why venmo can't see the dispute and I'm having to do a dispute through venmo through a third party bank account and he is committed fraud by doing this because I don't know where you can send money to somebody and then a month later say you didn't send money by telling your bank that and then get your money back
  See Attachment/File: received_1394330611311104

  Business Response

  Date: 01/31/2023

  Dear *******************************,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19th ******* was scammed, this scammer had her install a app ************** on her phone, he then had remote access and was able to control and see her venmo account, he told her to find a trusted friend and had her send 5 different transactions worth 10,800 dollars to my father since he was someone she trusted, he then got a hold of my father and had him install the same app so he could control my fathers account, and was able to send himself all that money to his (scammer) account. We told venmo and contacted our bank, our bank said that the transaction did not affect our account but venmo decided to front that money without authorization from our bank and is now requesting we pay them the 10,800 dollars. We've done everything we can we even filed a police report we sent them paper work from our bank showing that they did not ok these transactions but venmo continues to tell us we owe them and that they will send us to collections if it's not paid. Please help us as they would completely wipe out our account. Venmo is so crooked.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/12/08) */
  Dear ***********,
  
  My name is******. I am writing on behalf of************. in response to your complaint regarding ******** Venmo product.
  
  Our review determined that this complaint was not submitted on your behalf but on behalf of another Venmo account holder.
  
  Due to Venmo's strict Privacy Policy, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name. We apologize for any inconvenience caused in respect of this matter. We have provided a full response with all details directly to the account holder.
  
  Please feel free to contact ******** Office of Executive Escalations at ************************** if you have any questions or concerns or if we can be of further assistance.
  
  Very sincerely yours,
  
  *****
  ****** Executive Escalations
  
  
  Consumer Response /* (2000, 7, 2022/12/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  ****** contacted ******* and dropped the charges.

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my grandson $150 through Venmo. The money went to his inactive account. Venmo will not refund me or release the money to my grandson. they have given me the runaround one the last two weeks of phone calls, emails, and complaints. We have done everything they told us to and they still will not release the money. My grandson is a poor college student and needs this money. the last thing they told me to do was get my bank to lodge a complaint which did NOT work either. They had no trouble accepting the money so it should be very simple to refund or release the money! Please help!!!!
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2022/12/28) */
  December 28, 2022
  Ref. No:*************
  
  Dear**************
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  Mike
  PayPal Executive Escalations
  
  
  Consumer Response /* (3000, 7, 2023/01/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did NOT receive an email to explain what Venmo is going to do to fix this. The money went in an inactive account. Venmo will not transfer the money to my grandson or refund the money to me. This is a simple fix. It is not unreasonable. It is not their money. I expect a refund or transfer to my grandson.
  Email me at: ************************ I want to know what their lame excuse is now. They told me to have my grandson to call, then for me to call, then for my bank to call. We did all of that and still nothing.. Shameful, stall tactics!!!!!!!
  
  
  Business Response /* (4000, 9, 2023/01/17) */
  Dear**************
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieve my 3600 compensation check from the va each month via direct deposit to Venmo for the last 2 months. First month was fine, but then on nov 26th I got my paycheck on Venmo and within 24 hours they had frozen my account and now I can't pay my rent, electricity ect. I've sent the requested information with pictures of myself and my id multiple times. They keep repeating the same thing telling me it could take up to 16 days to review my id!? Then requesting the same info again??? I'm going to get evicted!!! They don't care. Won't give me my money and all I did "wrong" was try to add a debit card once on the app then on the actual website as I thought maybe that was why it wouldn't accept the card. I'm blown away by the lack of help from customer service and the entirely worthless chats/ emails. Horrible! I just need my money!!!!
  

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2022/12/28) */
  Dear **********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Venmo bank account open for over a year and just recently found out my Venmo debit card was being charged by Apple,Inc and it was a large amount. I filed a dispute and was given my money back. All of sudden they froze my Venmo account then closed up and now are holding my money hostage for 180 days without telling me why? They supposedly have this secret user guidelines that limit what you can spend your own money on. They said I violated the rules but won't tell me exactly what I did. I have sent multiple emails and they never exactly explain what I did wrong. I have spoken to representatives multiple times about my profession and also I use chewing tobacco. No issues for an entire year then account closed. I want my funds released back to me since it is my money and they have no right to hold it hostage for no reason. I can't call them and told only to email and my representative closed my request for answers saying he can't explain the reasons why my funds are held ******. It's only $236. Please help. Was told you have helped many with same issue in past.

  Business Response

  Date: 12/27/2022

  Dear *********************************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/02/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because the email they sent was invalid and was inaccurate of my account. They thought my account was a business account when it was only a personal account. It was completely wrong and they're not taking it seriously. No support or help

  Business Response

  Date: 01/13/2023

  Dear ***************************,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't accept it because again they have the facts wrong. They still telling me that I had a lot of disputes against my business account. I don't have an business account. It's only a personal account. They never respond to my request and just refer me to the user agreements and that's it. They didn't respond to the inquiry of myself speaking to Venmo first via the phone and letting them know I had fraud on my account. It was said to me to file disputes for all the illegal Apple posts and I followed the advice and won 99% of my disputes. Not even a week later, I get notification via email that my account is suspended and under review. I asked why and explained my case and they send a follow up email telling me my account is closed for violating the contract. I never been told what I did and I have asked 100 plus times. They froze my money and said I might get my money back or they will keep it because they can impose fines for breaking the rules and they said it will take 180 days to find out if they will take my money. I looked up similar situations and none of them got their money back, None. I got stuck with no checking account for weeks because direct deposit takes a couple pay cycles and one pay check got sent back because of the Venmo closure of my account and I didn't get the paycheck until weeks later and accumulated many late fees on my bills. Also it was around Christmas and I had to scale back due to Venmo closing my account. They don't care about anyone and they have no truthful responses and they tell me that my issue is closed and don't message back until you escalate to Executive staff. They sent two emails and both were so falsely wrong and it should be embarrassing for the entire company. Alll I am asking is for my funds to be released. They lie to me and said nobody in our company can release your funds. I want justice and now extra compensation for all the extra expenses I occurred and hurt my family relationships because I had to borrow money to get basic food. Please respond on here and not another false and embarrassing email.

  Business Response

  Date: 01/29/2023

  Dear ***************************,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 01/30/2023

  ***Document Attached***
  I am getting nothing but false statements from Venmo and they don't even know what the issue is. I have tried so many emails and they never respond back. They claim I was selling items and the disputes were against me as a seller. I have never sold anything at all and the disputes I opened were the advice from Venmo themselves. I followed their advice and filed disputes on my account for fraud. They just assumed my issue was something else and they won't say anything else. I am done dealing with them and would like to know my next steps for filing against them fraud and theft and harassment. I am so fed up with their lack of professionalism. They cost me more money then I had in my account. All I asked for was just release my funds and I will move on. Do I contact my lawyer to file charges against them? They can't hold money as it's against CA state law and federal law. I would like to move forward without Venmo responding because it's wasting all this time. I can share all the emails if you need them. I have attached one telling me I am a seller. Please help me make sure I am funded my money and they don't do this to anyone else again
  See Attachment/File: Response from PayPals ****** of ********* Escalations.png

  Customer Answer

  Date: 01/30/2023

  I would like to move forward with arbitration or legal action against venmo. I would also be requesting damages caused by this issue that I can prove. The hard ship and lack of urgency from venmo are other issues willing to prove. Plus they made no attempts to settle this issue and told me to respond to their emails and I do respond to get nothing back from them. We are past any chance of reconciliation. The bad faith claim against them is another issue I would like to file. This is no longer about my money, it's the principal. They steal money from so many people. Look at all the complaints. It needs to stop

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An individual sent me money via Venmo for their share of meals I paid for. They accidentally marked the transaction as a business or service purchase and sent the money. They called Venmo customer service and explained the accident and Venmo refunded the transaction fee but they did not change the designation to a personal transaction which will result in incorrect tax reporting at the end of the year. I called Venmo as the recipient of the transaction and was told their system will not allow the correction which will result in incorrect tax reporting. This is probably happening to other individuals which will most likely result in wide spread tax reporting errors. I would like the correction made to my account.
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/12/30) */
  Dear *************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo