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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,645 total complaints in the last 3 years.
    • 1,469 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/2 I changed my linked bank account for Venmo reloads. On 12/5 the old bank that I removed on 12/5 from their settings, received 3 reload payments which caused me overdraft fees totaling $87. I contacted an agent via chat as their email contact takes long and there is no phone number. They stated to screenshot my bank statement showing the charges and showing that their charge caused the overdrafts. I provided that and after waiting I followed up via chat to be told that they were not going to reimburse me completed as previously discussed. They declined having a supervisor contact me and state I have to wait 24 hours to receive an email from someone. I need me reimbursement ASAP. The reloads should've processed through the new bank and not the one that was removed. They do not want to help me

      Business Response

      Date: 01/26/2023

      Consumer Response /* (-5, 5, 2022/12/09) */
      ***Document Attached***
      An additional $87 has been charged. Now totaling 6 transactions and a total of $174 in overdrafts


      Business Response /* (1000, 6, 2023/01/05) */
      Dear ************
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
      Sincerely,
      Venmo

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please get this dumb Bank to release my funds. I even try to transfer and contact customer service many times they keep telling me to link my bank account I already did and I still can't take the money out. They don't tell me why are they with holding the money. It's not a lot of it it's only $8.53 cent's!

      Business Response

      Date: 12/30/2022

      Dear ***********************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      PayPal

      Customer Answer

      Date: 01/05/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Can I take out the money please... So I can close the Venmo account. I'm not going to leave it like that....

      Business Response

      Date: 01/16/2023

      Dear *********************** ,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

      Customer Answer

      Date: 01/19/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Bruh. Let me take out the money so I can just close my account that's all I'm asking for why is this complicated... For you to do. It's only $8.00 in there I don't get it....

      Business Response

      Date: 01/29/2023

      Dear ***********************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are refusing to release my money that is sitting on my account even though I've sent all supporting documentation required and they are giving me conflicting answers telling me that I can't talk to the specialist over the phone to resolve and progress my account into normal status.
      They are robbing me for $200.00 and refusing to give it to me.

      Business Response

      Date: 01/26/2023

      Business Response /* (1000, 5, 2023/01/05) */
      Dear ****** ********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a victim of fraud and identity theft, however Venmo is not going after this person to get the $2000 back she stole from me. They are giving me the run around and not giving me any answers.

      Customer Answer

      Date: 01/02/2023

      I have numerous times reaching out yo Venmo to get answers regarding my case and I get a different response every time. It's been 2 months and nothing! I feel they are doing nothing to get my $2000 back and making me feel like a criminal. This has deeply impacted my life and my family life. $2000 is a lot of money to us.

      Customer Answer

      Date: 01/03/2023

      I have spoke with several departments with in Venmo. They are each giving me different answers. When I reach out to them however they will not give me any answers to my case. This is MY money that was taken from me. I dont understand how they are treating their customers like this and feel good about it. $2000 is alot of money to my self and my family. ********************* was her name, they said they are "waiting her response" She knows she has been caught, she is not going to respond, but instead they are making me feel like the criminal.

      Customer Answer

      Date: 01/03/2023

      correction on name: ***********************

      Business Response

      Date: 01/23/2023

      Dear *******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2022 my Venmo account was frozen with $200 in it for reasons I don't even know. Venmo does not provide a phone number and rarely respond to emails so I just wrote it off. November 24th I receive an email from them saying that I could no longer use Venmo but I could transfer the funds in my account. They are making this impossible, after trying multiple times I emailed them and have been getting the run around. Now it's send this bank account statement, send that one when I don't have a bank account connected because the system won't let me, only a card. I have sent multiple bank statements and they still ask for statements to other accounts that have nothing to do with them if I'm just trying to transfer my money to one. They will not unfreeze my account so the money that's mine that they told me I could transfer is being stolen by this company.

      Business Response

      Date: 01/26/2023

      Business Response /* (1000, 5, 2023/01/05) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/23/2022 I noticed that there were two unauthorized transactions on my Venmo account. Each transaction was for $100 to Interactive Communications International Inc for a total of $200. I immediately changed my password and contacted Venmo. I was told my account was being put on hold and the transactions would be looked at. The transactions were reversed and money added back to my account but as my account was frozen I was unable to access these funds and I am unable to deposit these back into my personal bank account from which the funds were withdrawn. At this time only Venmo has access to my money. On 12/1/2022 I still did not have access to my account so I contacted Venmo via their chat feature. I was told I needed to submit additional information (I was not contacted about this yet) to unlock my account. The next day I received instructions to submit my drivers license through a link. I did this and heard nothing back. I contacted Venmo again on 12/7/2022 to find out the status and was told they could see my submission but it would be an additional 7-10 days to review. At this time I have done everything asked, and continue to have no access to my account and funds. I need access to my funds to return this to my personal checking account.

      Business Response

      Date: 01/18/2023

      Consumer Response /* (-5, 5, 2022/12/08) */
      Venmo has now unlocked my account and I am able to access my funds.


      Business Response /* (1000, 6, 2022/12/29) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stole $105 from me and owned up to not knowing where it is however they won't resolve it and I'm still out $105

      Business Response

      Date: 01/24/2023

      Business Response /* (1000, 5, 2023/01/06) */
      Dear**************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up one morning and money had been withdrawn from my Venmo account. There were 4 transactions that I did not authorize. I contacted Venmo about it and they said I had to wait until the transactions went through before they could refund my money. More money was withdrawn then what was in my Venmo account, so it pulled from my bank account. Eventually I got all my money back but when I went to cancel my Venmo account, so this doesn't happen again, it won't let me. I've sent 29 emails about cancelling my account and all I get is a response that the engineering team is looking at it.
      I don't authorize Venmo to have my personal or bank information. I would like my account closed.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/29) */
      Dear*****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/15/22 I sent another Venmo user $460 with Purchase Protection for a tool they said they had. They sent me pictures of it with their username written on a post-it note next to it so I assumed everything was good and even they never sent it, I would be refunded due to the Purchase Protection. They blocked me immediately and didn't respond to any more communications. I then found out they stole another person's pictures of the tool and photoshopped their name over another person's on the note. I filed a dispute through Venmo immediately. However, even after sending them screenshots of where the images were stolen from and the edited one I received, along with a conversation I had with the seller, my dispute was denied because "the purchase is not covered under the terms of the Venmo Purchase Program." After calling customer support I received no explanation as to why this seller gets to keep my money after committing blatant fraud. I opened up another appeal, but given the automated responses I've been getting, I doubt anything will change which is why I'm reaching out here.

      Business Response

      Date: 01/18/2023

      Business Response /* (1000, 5, 2022/12/29) */
      Dear*************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter past away in August 2022 and she had her check deposit into Venmo card when I spoke to them they told me I had to send her death certificate and my valid drivers license and they would issue her check in my name this was on 9 /25/2022 and then I had to wait 3 to 6 weeks and when I called and told them that the check never came and they said they issued another one on 11/10/2022 now I have done everything legal regarding my daughter and it is the principal of the matter it is her money her job gave me her pay stub. I am not understanding why they would lie to me and keep her money and I do not wish this upon anyone else. I have all the emails with them telling me that they sent the check

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/28) */
      Dear ****** *****,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

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