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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venmo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Venmo

      2211 N 1st St San Jose, CA 95131-2021

    • Venmo Inc.

      117 Barrow St New York, NY 10014-2826

    Customer Complaints Summary

    • 4,645 total complaints in the last 3 years.
    • 1,469 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Discovered my Venmo account was abruptly and unexpectedly frozen with an inability to retrieve my remaining balance of money. I was told by a customer service representative that my account was frozen when I called in regard to (what appeared to be) strange emails from Venmo requesting my ID, a photo of myself holding an ID, and for me to use their link provided in email to change my password. I have already completed the requests required through email as recommended by customer service representative, in addition to sending a message stating that I wish to be granted access to my funds so I can transfer the remaining balance then close the account since Venmo now seems to be unreliable. After a brief research of reviews for Venmo I came to find out that several others with much larger amounts of money in more financially compromising situations have experience the same or similar issues with Venmo.

      Business Response

      Date: 12/20/2022

      Business Response /* (1000, 6, 2022/12/13) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 8, 2022/12/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I received a call and email response from PayPal's Office of Executive Escalations in regard to the situation, in addition to the issue being quickly fixed. I responded by saying "Thank you for taking the time to respond to my concerns. I greatly appreciate it. I am not sure how to edit what I posted on BBB site (or if that is even possible), as it is the first time I posted on that site (as recommended by some other people who stated that their accounts had remained frozen longer than promised in the past). Once again, thank you for reaching out." Situation is fixed as of now and this case can be closed.

    • Initial Complaint

      Date:12/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Venmo account has been blocked for the past 2/4 months because Venmo refuses to unfreeze my account.

      Business Response

      Date: 01/24/2023

      Business Response /* (1000, 5, 2023/01/06) */
      Dear****************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 5, 2022, I received a targeted e-mail offer from Venmo offering me $200 if I applied for, was approved, and spent $1,000 on the Venmo Credit Card within the first 6 months. I was approved for the Venmo Visa card ending in ****, and reached the $1,000 goods and services spending threshold quickly, on October 10th. (See transactions ***************) When I reached out to customer support, I was told it would take 45 days after the net eligible purchase qualification was met. (See attachment ***********************) This would have been November 24th, 2022 (45 days after October 10th). I still have not received the $200 and it is now December 10th.

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2023/01/09) */
      Dear *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      *****


      Consumer Response /* (2000, 7, 2023/01/09) */
      I have received the bonus. Thank you. I am satisfied with this resolution and the complaint can be closed.

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Venmo has taken $400 from my friends account Venmo account that I sent and authorized through the app and my bank and are refusing to return the funds. My card was compromised 6/30 I notified my bank reported the card stolen and they reversed all the charges from 6/29 -6/30 which was an error. I specifically let them know the exact charges that I wanted disputed. They then gave me a provisional credit for all the transactions that occurred from 6/29-6/30 which includes the Venmo transactions. When I noticed the provisional credit amount. I then called my bank and notified them that the Venmo transaction made on 6/29 were authorized made by me which totaled up to $830. My bank then corrected the issue by reversing only the provisional credit related to Venmo which was $400 $350 and $80 so $830 in total. Venmo is refusing to refund me or my friend the money they took, $400 is floating in dead space. Venmo is making every excuse in the world saying my bank has the funds my bank wouldn't have taken the provisional credit back if the fund were released to me. Ive also contacted the bank and they are ruling in my favor. I've provided bank statements as per there request (VENMO) pdf and screenshot and they are refusing to refund me or my friend the money back. They issued a refund to one my the recipients (my mother) in the amount of $350 without an issue all transactions were made on the same day 6/29. They had no problem issuing the refund back to my moms Venmo when they took $350 from her Venmo balance. All three authorized transactions made on 6/29 through Venmo were made on the same day. They're refusing to give the $400 back the my friend where the money was organically sent. According to my bank statement each transaction $350 $400 and $80 was taken from my account and Venmo has no explanation to where the funds are they're talking in circles. The $350 transaction was refunded back to where I sent it. I need the $400 retuned as well to the original recipient.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/30) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked. Charges were placed on my account (a total of 4). I have reached out to them multiple times to get the transactions removed from the account. They keep telling me that these charges have been disputed, removed and my account frozen but then I keep getting emails asking that I pay the outstanding balance after I have disputed the charges. I called them the morning I noticed these fraudulent transactions, but they paid them to the vendors anyway. Now they are wanting me to pay them back. I have been on the phone for hours trying to get this resolved but have not been successful. I believe the call center is in ***************. I have recently called asking for management and then sat on hold for hours. I don't feel like they are taking this seriously after I was victimized by hacking. Whomever hacked in the account bought Crypto currency so that I am not able to close the account.

      Business Response

      Date: 12/31/2022

      Dear *********************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Customer Answer

      Date: 01/06/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I was given a phone number to reach ******* at Paypal's ****** of ********* Escalations that goes directly to a call center in another country. No direct number provided to address my concerns. I did receive an email indicating actions taken. I was told the issues were addressed on 12/12 with the outstanding Bitcoin issue. Upon logging in to the account, the charge may have been refunded, however, the Crypto currency remains and I cannot close the account down. Also, they say this was resolved on 12/12 but I didn't even get notification that the account was restricted until Monday, !/2 and then got a text that the $1.49 was refunded to my account that day as well telling me that the actual date of refund WAS NOT 12/12 as initially stated. Every time I call this business I have to explain the issues over and over because I am never given a phone number I can use to reach out directly to the people who are emailing me. I was told the account cannot be closed because the engineers are unable to figure out the issue. All that needs to be done is for the Bitcoin/Crypto currency be removed from the account so the account can be permanently closed. I was told an email will be sent one the issue has been resolved. Until the account has been closed, the issue still exists. I have spent too much time and effort into this to have the case show resolved and the issue to be outstanding. This should never have taken over a month to get a message from anyone. I want the account closed, keep the money that exists ($1.49) that you say was credited to me. I don't want it. I just want this Venmo account to go away and to forget about the issues that I have had to go through with this company. I'm making sure to let everyone I know that uses this app to delete it or take their direct bank account information off of it to alleviate the nightmare of having to go through customer service from another country only to get bounced around and slow to no resolution.

      Business Response

      Date: 01/17/2023

      Dear *********************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

      Customer Answer

      Date: 01/19/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I will accept this once I actually receive the check through the mail. They said it would take up to 4 weeks.

      Business Response

      Date: 01/28/2023

      Dear *********************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a vemno account I was scammed for 600 o. My card n when I called n told dem dey told me a accept a request . I did but I didn't know that wasn't my sister. Into I called her j call venmo right way n dey told me dey cnt do nothing bout it . I want my 600 back n more unless I'm Goin to find a lawyer . I can send the details if u need but u can email me at ******************** . This been over 1 year .

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2023/01/03) */
      Dear ***************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo


      Consumer Response /* (2000, 7, 2023/01/09) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I just want my money back it's been over one year and I still haven't dey twll me dey cnt give me a refund

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I withdrew $4,000 to transfer to my bank account. Venmo has frozen the mobey and not released it even after I have verified my bank account and ID.

      They say they send emails, but they never do.

      Venmo steals their clients money.

      Business Response

      Date: 01/18/2023

      Business Response /* (1000, 5, 2022/12/30) */
      December 30, 2022
      Ref. No: PT-********

      Dear *******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      ****
      PayPal Executive Escalations

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/03/2022 i added money from my mothers bank account with her permission to my Venmo account and now Venmo has frozen my account and access to my money that i need. i have sent in the required documentation that venmo asked for to verify the transfer and they still will not release my funds. Please Help!

      Business Response

      Date: 01/31/2023

      Business Response /* (1000, 5, 2023/01/03) */
      January 3, 2023
      Ref. No: PT-********

      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      ****
      PayPal Executive Escalations


      Consumer Response /* (3000, 7, 2023/01/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Venmo has failed to release my own money back to me, and in doing so has caused me to get behind on bills and lose other valuables in my family. I need Venmo to give me my $200 back now!


      Business Response /* (4000, 9, 2023/01/17) */
      Dear **************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:

      On 12/31/21 five fraudulent transactions were charged on my Venmo account.
      1. 12/31/21 - Doordash VasilioSP $36.05
      2. 12/31/21 - Doordash Applebees $29.59
      3. 12/31/21 - Ebay $206.21
      4. 12/31/21 - Tracfone*Airtime $21.20
      5. 12/31/21 - Tracfone *Airtime $21.20

      I reported it to Venmo as soon as I noticed and filed a dispute to which they declined my dispute but said I could appeal, which I did. They asked for me to provide additional documentation which I did. I could not have done these 5 transactions because I was at home with covid and these transactions were done in San Francisco, and I live in Los Angeles, so there is no way I could have done these transactions. I provided Venmo proof of my COVID positive test from my doctor, and Venmo still declined my dispute.

      I continued to appeal this two more times, and finally gave up because they declined my dispute, this went on for four months. I'm still very upset and want my money back from the fraudulent charges. All I want them to do is credit me back the $314 dollars that was fraudulently charged to my account.

      Secondly, these types of issues are only done through email, so I can't even speak to a person to resolve my issue or explain the situation. Please help.

      Business Response

      Date: 01/26/2023

      Business Response /* (1000, 5, 2023/01/05) */
      Dear******************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently sold flooring via facebook market place. Customer paid the remainder of the funds with Venmo. The moment he sent the remaining $650 to my account venmo froze my account and locked my account. spoke with help and they useless. I asked for direct email to the team who handles this and it was not provided. Another employee told me my funds will be held for another 12 days! Its the holidays and cash is needed more than ever. I can't get any human interaction and they are holding my funds for no apparent reason.

      Business Response

      Date: 01/17/2023

      Business Response /* (1000, 5, 2022/12/30) */
      Dear***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

      Sincerely,

      Venmo

    Venmo is NOT a BBB Accredited Business.

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